📌 Core Information
🔹 Job Title: Customer Service Rep(07831) - 17421 Beach Blvd.
🔹 Company: Domino's
🔹 Location: Huntington Beach, California, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: April 1, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: On-site
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Handling in-person and phone orders from customers
- Processing transactions and assisting at the register
- Providing support in various stations including pizza preparation
- Maintaining cleanliness and adhering to food safety standards
ASSUMPTION: The role may require flexibility in tasks due to the dynamic nature of a fast-paced food service environment.
📋 Key Responsibilities
✅ Take orders both in-person and via phone
✅ Complete sales transactions efficiently at the register
✅ Support and help other service stations as needed
✅ Ensure cleanliness and practice "clean as you go" diligence
✅ Follow all relevant food safety standards
✅ Assist in the preparation of pizzas and necessary ingredients
✅ Successfully pass a background check
ASSUMPTION: Employees are expected to be adaptable given the various responsibilities listed.
🎯 Required Qualifications
Education: Not specified
Experience: 0-2 years in customer service or related field
Required Skills:
- Good communication and customer service skills
- Basic understanding of transaction processing
- Comprehension of food safety standards
Preferred Skills:
- Knowledge of pizza preparation processes
- Experience in a food service environment
ASSUMPTION: Possessing a high school diploma or equivalent might be implicitly expected but not explicitly stated.
💰 Compensation & Benefits
Salary Range: Not specified; typically inline with entry-level customer service positions in the area
Benefits:
- Employee discount at Domino's locations
- Flexible scheduling options
- Opportunity for advancement within the company
Working Hours: 40 hours per week; typical shift-based scheduling in line with retail environments
ASSUMPTION: Benefits may include standard options provided typically by large franchises, but specific plans should be verified with the employer.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants; specializing in pizza delivery and takeout
Company Size: 10,001+ employees; offering diverse career paths and stability
Founded: 1960; a longstanding presence in the fast food industry
Company Description:
- Innovative team creating globally acclaimed pizza and tech solutions
- Focus on customer satisfaction with over 17,000 stores worldwide
- Entrepreneurial spirit embraced through franchise operations
Company Specialties:
- Pizza and Sandwiches
- Cutting-edge marketing and digital strategies
- Advanced data analytics and technology application
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Domino's is known for its emphasis on technology integration in food services. This may impact job roles and innovations at the service level.
📊 Role Analysis
Career Level: Entry-level position suitable for those seeking experience in food service and customer relations
Reporting Structure: Likely reports to a shift manager or store manager for daily tasks
Work Arrangement: Fully on-site requiring presence at the specified location
Growth Opportunities:
- Potential progression to supervisory roles within the branch
- Opportunities to cross-train in different areas of store operations
- Access to mentorship from experienced team members
ASSUMPTION: Growth can be enhanced by demonstrated reliability, customer service excellence, and a willingness to learn new skills.
🌍 Location & Work Environment
Office Type: Retail store environment typical for fast-food chains
Office Location(s): 17421 Beach Blvd., Huntington Beach, CA
Geographic Context:
- Popular tourist destination with vibrant local culture
- Proximity to beaches and outdoor activities
- Diverse community offering robust customer interaction scenarios
Work Schedule: Shift schedules including potential nights and weekends to meet operational demands
ASSUMPTION: The work environment is likely high-paced and designed to accommodate customer flow throughout the day.
💼 Interview & Application Insights
Typical Process:
- Submit online or in-store application
- Initial phone screening with HR or manager
- In-person interview focusing on customer service scenarios
Key Assessment Areas:
- Customer service and interpersonal skills
- Ability to work in a team and under pressure
- Adaptability and problem-solving in a fast-paced environment
Application Tips:
- Highlight any experience in customer service roles
- Demonstrate knowledge of Domino's and understanding of the role
- Be prepared to discuss availability and flexibility in scheduling
ATS Keywords: Customer Service, Pizza Preparation, Retail, Fast Food, Order Processing
ASSUMPTION: A focus on customer interaction and food safety knowledge will be advantageous in the interview process.
🛠️ Tools & Technologies
- Point of Sale (POS) systems
- Order communication systems
- Food temperature and safety monitoring tools
ASSUMPTION: Basic familiarity with technology used in food service settings is assumed, given the role's responsibilities.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer satisfaction
- Emphasis on innovation and technology
- Dedication to teamwork and collaboration
Work Style:
- Team-oriented and cooperative
- Fast-paced and responsive to workload changes
- Flexible and adaptable to different roles and tasks
Self-Assessment Questions:
- Am I comfortable interacting with diverse groups of people?
- Can I thrive in a fast-paced, dynamic environment?
- Am I open to learning and taking on various responsibilities?
ASSUMPTION: Employees who enjoy vibrant and customer-focused environments would be well-suited for this role.
⚠️ Potential Challenges
- Handling peak hours with high customer volumes
- Ensuring accuracy in order processing under time pressure
- Maintaining cleanliness while managing customer interactions
- Adapting to shift schedules including weekends and nights
ASSUMPTION: The role may occasionally require multitasking and maintaining composure under stressful scenarios.
📈 Similar Roles Comparison
- Compared to other customer service roles, this job demands more on-the-job physical activity and multitasking.
- Unlike traditional retail, there's a significant component of food safety and preparation.
- Entry-level position offering potential for growth into management within a fast-food chain context.
ASSUMPTION: Domino's positions may provide competitive entry positions compared to other retail food service industries due to brand recognition and advancement potential.
📝 Sample Projects
- Organizing and training new hires in customer service protocols
- Pilot program participation for improved order processing techniques
- Implementing a new customer feedback and improvement initiative
ASSUMPTION: Projects can vary but are generally team-oriented and aimed at improving service quality.
❓ Key Questions to Ask During Interview
- What are the most common shifts for this position?
- What metrics are used to evaluate performance?
- How does this role fit into the overall team structure?
- What training is provided for new hires?
- Can you describe a typical day for a customer service representative here?
ASSUMPTION: Candidates are encouraged to demonstrate interest in career development and operational specifics.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare a resume highlighting relevant experience and skills
- Be ready for a potential phone interview within a week of application
- Research customer service best practices in fast-food settings
- Consider reaching out to existing employees for insight on company culture
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
