Customer Service Rep(07850) - 4012 Chicago Ave.

📌 Core Information

🔹 Job Title: Customer Service Representative (07850) - 4012 Chicago Ave.

🔹 Company: Domino's

🔹 Location: Riverside, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Assisting customers with orders and inquiries
• Preparing food items to Domino's standards
• Maintaining a clean and organized store environment
• Collaborating with team members to ensure efficient service

ASSUMPTION: The job involves various customer interactions and operational tasks which require effective communication and a customer-centric approach.

📋 Key Responsibilities

✅ Operate all store equipment and machinery as needed

✅ Stock ingredients and supplies from delivery to storage areas

✅ Prepare products adhering to company specifications and hygiene standards

✅ Receive and process customer orders via phone or in-person

✅ Take inventory regularly and complete associated paperwork

✅ Clean and maintain equipment and store areas

ASSUMPTION: Responsibilities may vary slightly depending on shift requirements and customer demands, necessitating adaptability.

🎯 Required Qualifications

Education: Not specified

Experience: No specific experience required, but previous customer service experience is beneficial

Required Skills:

• Basic math and cash handling skills
• Strong verbal and written communication skills
• Ability to work in a fast-paced environment

Preferred Skills:

• Experience in a similar role in food service or retail
• Proficiency with computers and ordering systems

ASSUMPTION: Candidates should have a basic comfort level with technology given the use of computer systems for order processing.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for entry-level positions in customer service

Benefits:

• Employee discounts on products
• Opportunities for career advancement and development
• On-the-job training provided

Working Hours: 40 hours per week, schedules may vary based on store hours

ASSUMPTION: Compensation may include overtime and varied shifts based on store needs.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, a dynamic sector with opportunities for innovation and growth

Company Size: Over 10,001 employees, offering comprehensive resources and support structures

Founded: 1960, with a history of innovation in pizza delivery

Company Description:

• Global presence in over 90 markets
• Commitment to technological advancements such as voice-ordering apps
• Inclusive and diverse work environment

Company Specialties:

• Pizza and Sandwiches
• Technology and Data Analytics
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s global scale suggests strong corporate backing and resources for employees.

📊 Role Analysis

Career Level: Entry-level with potential for progression into management roles

Reporting Structure: Reports to store manager or assistant manager

Work Arrangement: Fully on-site at the specified location

Growth Opportunities:

• Advancement to supervisory or managerial roles
• Potential to become a franchise owner through company programs
• Participation in training and skill development initiatives

ASSUMPTION: The role is suitable for individuals seeking to establish a career in customer service or hospitality.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 4012 Chicago Ave., Riverside, CA

Geographic Context:

• Located in a vibrant community with accessibility to public transport
• Potential exposure to diverse customer demographics
• Opportunities for engaging with the local community

Work Schedule: Generally includes evening and weekend work, consistent with retail operations

ASSUMPTION: The store is situated in a community-friendly area conducive to attracting a wide customer base.

💼 Interview & Application Insights

Typical Process:

• Submit application through the company’s career website
• Initial screening by HR or store manager
• In-person interview focusing on situational and behavioral questions

Key Assessment Areas:

• Customer service aptitude and experience
• Problem-solving and multitasking capabilities
• Ability to work under pressure

Application Tips:

• Highlight customer service and cash handling experience
• Demonstrate flexibility in working various shifts
• Show a genuine interest in the restaurant industry

ATS Keywords: Customer Service, Communication Skills, Teamwork, Food Preparation, Cash Handling

ASSUMPTION: Candidates are evaluated on both technical skills and cultural fit within the team.

🛠️ Tools & Technologies

• Point-of-sale systems (POS)
• Telephone communication systems
• Basic kitchen machinery

ASSUMPTION: Familiarity with basic technology and kitchen tools is essential for efficient performance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Team collaboration and respect
• Continuous improvement and innovation

Work Style:

• Fast-paced and dynamic
• Focus on teamwork and cooperation
• Emphasis on customer interactions

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I have strong communication skills?
• Am I able to multitask and manage stress effectively?

ASSUMPTION: The company culture prioritizes customer-centric approaches and collaborative team dynamics.

⚠️ Potential Challenges

• Handling a high volume of customer interactions
• Ensuring cleanliness and hygiene standards are met during busy periods
• Adapting to changing schedules and shift patterns
• Managing the physical demands of standing for long periods

ASSUMPTION: Challenges are typical of customer service roles but can be mitigated with structured training and support.

📈 Similar Roles Comparison

• Requires multitasking skills common to retail and hospitality roles
• Similar stress management demands as in fast food settings
• Opportunities for career advancement typical of major retail chains

ASSUMPTION: The role parallels many entry-level positions in service industries, offering similar challenges and rewards.

📝 Sample Projects

• Implementation of customer feedback initiatives
• Developing efficient order processing workflows
• Training programs for new customer service representatives

ASSUMPTION: Projects are likely focused on operational improvements and team development.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How does Domino's support career growth and development?
• What are the biggest challenges faced by this store?
• How is feedback from team members incorporated into operations?
• What are the expectations for handling peak business hours?

ASSUMPTION: Understanding the operational expectations can help assess personal fit and readiness.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial telephone screening
• Review customer service scenarios commonly faced in retail and food service
• Showcase skills and experiences that align with the job requirements
• Stay updated with follow-up communications from the company

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.