Customer Service Rep(07875) - 1650 E. 4th Street

📌 Core Information

🔹 Job Title: Customer Service Representative (07875) - 1650 E. 4th Street

🔹 Company: Domino's

🔹 Location: Ontario, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun, Mar 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating and maintaining restaurant equipment
• Managing inventory and stocking ingredients
• Preparing products and processing customer orders
• Ensuring cleanliness of the store and equipment

ASSUMPTION: It is assumed that the role involves typical fast-food and customer service tasks as described, focusing on maintaining operational efficiency and customer satisfaction.

📋 Key Responsibilities

✅ Operate all equipment and ensure proper functioning

✅ Stock ingredients from delivery to storage and work areas

✅ Prepare food products according to company standards

✅ Receive and process phone orders accurately

✅ Take inventory and complete necessary paperwork

✅ Clean and sanitize equipment and facility regularly

ASSUMPTION: Responsibilities are inferred to include tasks common in quick-service restaurant settings, such as operational and customer service duties.

🎯 Required Qualifications

Education: Not specified, but basic education level (high school diploma) is typically expected.

Experience: 0-2 years

Required Skills:

• Basic mathematical skills
• Effective communication in verbal and written forms
• Proficiency in using computers for order entry

Preferred Skills:

• Previous experience in a fast-food or customer service role
• Capability to handle multiple tasks efficiently

ASSUMPTION: The role primarily seeks individuals with customer service aptitude and basic operational skills, with preferences for those having food service experience.

💰 Compensation & Benefits

Salary Range: Not specified, but typically aligned with hourly wage standards in the fast-food industry

Benefits:

• Employee discounts
• Opportunities for career advancement
• Comprehensive training programs

Working Hours: Full-time, 40 hours per week with possible shift flexibility

ASSUMPTION: Compensation is likely competitive within the fast-food industry, supplemented by standard benefits such as employee discounts and career growth opportunities.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a prominent focus on pizza delivery

Company Size: 10,001+ employees globally, indicating substantial organizational resources and opportunities

Founded: 1960, with a strong historical presence in the food service market

Company Description:

• Innovative team known for technology advancements and customer-centric services
• Global reach with a presence in over 90 markets
• Committed to continuous improvement and employee engagement through fun, dynamic environments

Company Specialties:

• Pizza
• Technological innovation in food services
• Marketing and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s global stature suggests ample opportunities for growth and movement within the larger organizational structure.

📊 Role Analysis

Career Level: Entry level, suitable for those looking to start a career in customer service and restaurant operations

Reporting Structure: Typically reports to store managers or assistant managers

Work Arrangement: Primarily on-site with standard entry-level work hours

Growth Opportunities:

• Potential to advance to supervisory roles
• Gain skills in operations and customer service
• Opportunity to transition into other roles within Domino's network

ASSUMPTION: Growth is contingent on performance and willingness to take on additional responsibilities, as typically seen in similar roles.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 1650 E. 4th Street, Ontario, California

Geographic Context:

• Ontario, California offers a diverse and vibrant community
• Accessible public transports and major highways
• Growing economic hub with ample employment opportunities

Work Schedule: Typically involves shifts, including potential evening and weekend work

ASSUMPTION: The role's location in Ontario, California, suggests a busy, dynamic work environment with significant foot traffic.

💼 Interview & Application Insights

Typical Process:

• Submission of online application
• Initial phone screen
• In-person interview with hiring manager

Key Assessment Areas:

• Customer service skills
• Ability to handle operational tasks under pressure
• Communication and teamwork

Application Tips:

• Highlight any customer service or food service experience
• Emphasize ability to work in fast-paced environments
• Prepare examples of problem-solving skills in work scenarios

ATS Keywords: Customer Service, Equipment Operation, Order Processing, Teamwork

ASSUMPTION: The application process is straightforward and typical for entry-level positions, focusing on demonstrating proficiency in essential service and operational skills.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic kitchen equipment including pizza ovens
• Telephone systems for order taking

ASSUMPTION: Utilization of standard retail and kitchen technologies necessary to perform daily operations effectively.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Innovation in food service delivery
• Commitment to team collaboration and support

Work Style:

• Hands-on and team-oriented
• Adaptable to fast-paced work environment
• Focus on achieving first-rate customer satisfaction

Self-Assessment Questions:

• Can you perform well under pressure in a fast-paced environment?
• How do you prioritize customer satisfaction?
• Are you comfortable working as part of a busy team?

ASSUMPTION: The cultural fit hinges on an applicant's ability to thrive in dynamic, customer-focused settings while maintaining effective teamwork.

⚠️ Potential Challenges

• Adapting to varied temperature and work conditions
• Handling large volumes of customer orders efficiently
• Maintaining accuracy in order processing during peak hours
• Ensuring compliance with food safety and quality standards

ASSUMPTION: Overcoming the challenges associated with a high-volume, customer-focused environment typical to fast-food service positions.

📈 Similar Roles Comparison

• Shift leader roles typically require more experience
• Delivery driver roles involve significant time on the road
• Non-customer facing back-of-house roles focus more on preparation tasks

ASSUMPTION: Comparisons indicate that the customer service rep position is focused more on direct interaction with customers and operational support in-store.

📝 Sample Projects

• Managing and organizing inventory restock processes
• Improving customer order process for efficiency
• Developing strategies for enhancing customer satisfaction ratings

ASSUMPTION: Sample projects would aim at enhancing operational efficiency and customer service quality.

❓ Key Questions to Ask During Interview

• What are the key metrics used to evaluate performance in this role?
• How does the team collaborate to handle peak customer volumes?
• What opportunities for advancement and training are available?
• How are conflicts with customers typically resolved?
• What is the company’s approach to work-life balance for its employees?

ASSUMPTION: Questions should aim to clarify expectations and uncover growth opportunities within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a possible phone screening interview
• Gather references that can speak to your experience and work ethic
• Practice typical interview questions related to customer service scenarios
• Follow up with a thank you note post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.