Customer Service Rep(07877) - 18635 Soledad Canyon Rd. #106

📌 Core Information

🔹 Job Title: Customer Service Rep(07877) - 18635 Soledad Canyon Rd. #106

🔹 Company: Domino's

🔹 Location: Santa Clarita, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service both in person and over the phone
• Maintaining cleanliness and organization in the store
• Operating equipment and handling cash
• Participating in inventory management and product preparation

ASSUMPTION: The role emphasizes customer interaction and store management responsibilities due to its focus on customer service and operational tasks.

📋 Key Responsibilities

✅ Take and process customer orders accurately

✅ Operate equipment and ensure cleanliness of the store

✅ Stock ingredients and maintain inventory records

✅ Process phone and in-person orders effectively

✅ Complete associated paperwork and monetary transactions correctly

ASSUMPTION: Responsibilities are centered around customer satisfaction and store efficiency, aimed at creating a seamless customer experience.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years preferred in a customer service environment

Required Skills:

• Customer Service
• Communication Skills
• Teamwork

Preferred Skills:

• Time Management
• Problem Solving

ASSUMPTION: The focus on basic skills and entry-level experience suggests the role is designed for those new to the workforce or changing careers into customer service.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with entry-level customer service positions.

Benefits:

• On-the-job training
• Flexible scheduling opportunities
• Potential for advancement within the company

Working Hours: 40 hours per week

ASSUMPTION: Compensation may include typical industry-standard benefits and wages for entry-level customer service positions.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in global pizza delivery

Company Size: Over 10,001 employees, offering a wide array of career growth opportunities across the globe

Founded: 1960, with a rich history in revolutionizing pizza delivery

Company Description:

• Global leader in pizza delivery, known for innovation and community presence
• Consistent growth provides employees with numerous advancement opportunities
• Focuses on maintaining a fun and diverse working atmosphere

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics and Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The role may appeal to those interested in a dynamic, fast-paced restaurant environment with a potential for career growth.

📊 Role Analysis

Career Level: Entry-level, with potential advancement to management positions

Reporting Structure: Reports to store manager

Work Arrangement: On-site work primarily within the store environment

Growth Opportunities:

• Progression from customer service to management roles
• Possibilities to own a franchise
• Corporate roles available for career development

ASSUMPTION: The company’s historical data suggests ample opportunities for career progression, especially for ambitious, dedicated employees.

🌍 Location & Work Environment

Office Type: Retail/Storefront environment

Office Location(s): Santa Clarita, California

Geographic Context:

• Located in a bustling community with high pedestrian traffic
• Proximity to local amenities and public transport
• Small team environment fostering close-knit work relations

Work Schedule: Predominantly daytime engagements with flexibility for evening shifts

ASSUMPTION: The store setting indicates a focus on teamwork and dynamic interactions in a customer-forward role.

💼 Interview & Application Insights

Typical Process:

• Initial application submission and resume review
• Phone screening with HR or Hiring Manager
• In-person interview focusing on customer service skills

Key Assessment Areas:

• Communication and interpersonal skills
• Ability to handle customer queries and problems
• Flexibility and adaptability in a fast-paced environment

Application Tips:

• Emphasize relevant customer service experience in applications
• Highlight availability and flexibility in scheduling
• Display enthusiasm for learning and fulfilling customer needs

ATS Keywords: Customer Service, Communication, Teamwork, Pizza Ordering

ASSUMPTION: Application processes are standard and may prioritize candidates with effective communication skills and passion for customer service.

🛠️ Tools & Technologies

• POS systems for order management
• Communication tools for internal and external interactions
• Inventory management software

ASSUMPTION: Familiarity with basic technology tools is expected for efficient job performance.

👔 Cultural Fit Considerations

Company Values:

• Diversity and Inclusion
• Teamwork and Collaboration
• Commitment to Excellence

Work Style:

• Fast-paced and dynamic
• Focus on teamwork and collaboration
• Customer-centric approach

Self-Assessment Questions:

• Am I comfortable working in a fast-paced retail environment?
• Do I enjoy interacting and assisting customers?
• Am I interested in growing within a leading pizza delivery company?

ASSUMPTION: The cultural fit may heavily lean towards those who thrive in customer-centric and cooperative environments.

⚠️ Potential Challenges

• Managing peak-hour stress efficiently
• Balancing customer demands with operational tasks
• Adapting quickly to procedural changes
• Sustaining motivation during repetitive tasks

ASSUMPTION: Challenges may involve adapting to varied customer interactions and maintaining composure during busy hours.

📈 Similar Roles Comparison

• Customer Service Representative in fast-food chains
• Store Associate roles in retail supermarkets
• Front Desk Officer in hospitality industry

ASSUMPTION: Similar roles typically require strong interpersonal and multitasking skills, with a focus on customer engagement and service.

📝 Sample Projects

• Implementing new customer service protocols
• Leading a team project to improve store processes
• Participating in a community outreach event

ASSUMPTION: Sample projects may include customer-focused initiatives and process optimizations within the store.

❓ Key Questions to Ask During Interview

• What does a typical workday look like for this role?
• What training opportunities are available for new hires?
• How does Domino’s support employee career growth and development?
• What are the key performance indicators for this position?
• Can you describe the team dynamic and management style?

ASSUMPTION: Questions should target understanding role expectations and opportunities for career advancement within the company.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for a phone screen focusing on your availability and skills
• Practice potential interview questions to exhibit confidence
• Follow up with the hiring team post-interview to express interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.