Customer Service Rep(07893) - 14152 Newport Ave

📌 Core Information

🔹 Job Title: Customer Service Representative (07893)

🔹 Company: Domino's

🔹 Location: Tustin, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating pizza-making equipment and handling ingredients
• Processing telephone orders and maintaining inventory
• Ensuring cleanliness and maintenance of the work environment
• Interacting with customers to guarantee satisfaction

ASSUMPTION: This role primarily involves front-line customer interaction, inventory management, and maintaining operational efficiency. The job likely requires multi-tasking and strong communication skills, given the varied range of responsibilities mentioned.

📋 Key Responsibilities

✅ Operate all equipment

✅ Stock ingredients from delivery area to storage, work area, walk-in cooler

✅ Prepare product and receive/process telephone orders

✅ Take inventory and complete associated paperwork

✅ Clean equipment and facility regularly

ASSUMPTION: The responsibilities suggest a mix of physical tasks and customer service activities. Training is provided on the job, highlighting the necessity for adaptability and learning quickly in dynamic environments.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years

Required Skills:

• Ability to follow written instructions accurately
• Strong verbal communication skills
• Basic arithmetic skills
• Manual dexterity for operating a keyboard or touchscreen

Preferred Skills:

• Experience in a fast-paced service environment
• Problem-solving under pressure

ASSUMPTION: The role targets entry-level candidates with basic mathematical and communication skills, indicating it is suitable for individuals seeking to start their career in customer service.

💰 Compensation & Benefits

Salary Range: Not specified, but typically ranges between $12 to $15 per hour in the customer service sector

Benefits:

• On-the-job training and development
• Employee discounts
• Flexible scheduling

Working Hours: 40 hours per week

ASSUMPTION: The compensation is primarily hourly with potential for additional benefits like discounts. Flexibility in working hours is often a draw for such roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - Domino's is a leader in the fast-food pizza industry with a global presence

Company Size: 10,001+ employees, providing robust career growth opportunities and a dynamic work environment

Founded: 1960

Company Description:

• Innovative approaches in tech such as the development of apps for voice-ordering
• Expanding presence with over 17,100 stores worldwide
• Focus on customer satisfaction and high-quality product offerings

Company Specialties:

• Pizza and sandwiches
• Marketing and advertising
• Tech development and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: With a solid brand foundation in the restaurant industry, Domino's provides a structured and flexible work environment that cultivates growth, particularly for those interested in food service and customer-related roles.

📊 Role Analysis

Career Level: Entry-level, ideal for early career starters in customer service

Reporting Structure: Likely reports to a shift supervisor or store manager

Work Arrangement: Fully on-site within a retail store environment

Growth Opportunities:

• Advancement to team leader or supervisory roles
• Gaining broad skills in customer service and operational efficiency
• Opportunities for career progression in a global company

ASSUMPTION: The position offers foundational experience in customer service that can lead to supervisory roles, especially within a large organization like Domino's, known for internal promotions.

🌍 Location & Work Environment

Office Type: Brick and mortar store with an operational kitchen

Office Location(s): 14152 Newport Ave, Tustin, California

Geographic Context:

• Located in a suburban retail district
• Accessible by public transportation
• Part of a community known for dining and shopping

Work Schedule: Flexible scheduling within a 40-hour workweek

ASSUMPTION: The job location is within a vibrant community, likely attracting local clientele, and provides a bustling work environment that mirrors the fast-paced nature of the role.

💼 Interview & Application Insights

Typical Process:

• Resume submission via company website
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Cultural fit with the Domino's team

Application Tips:

• Highlight any prior experience in customer service
• Demonstrate adaptability and willingness to learn
• Prepare to discuss your problem-solving approaches

ATS Keywords: Customer Service, Communication, Inventory Management, Order Processing, Physical Stamina

ASSUMPTION: Emphasis on customer service experience and adaptability reflects common industry hiring practices, which seek candidates capable of thriving in dynamic environments.

🛠️ Tools & Technologies

• Point of Sale (PoS) systems
• Telephone and computer interfaces for order processing
• Basic kitchen equipment for food preparation

ASSUMPTION: Familiarity with these tools, though not explicitly required, would be advantageous, helping candidates adjust more smoothly into the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovation and technological leadership
• Employee growth and empowerment

Work Style:

• Collaborative and team-focused
• Ability to perform under pressure
• High energy and customer-oriented approach

Self-Assessment Questions:

• Can you thrive in a fast-paced environment?
• How do you prioritize tasks during busy periods?
• What strategies do you use for effective communication?

ASSUMPTION: The work environment at Domino's emphasizes teamwork and customer satisfaction, necessitating a balanced approach to handling stress and delivering outstanding service.

⚠️ Potential Challenges

• Managing fluctuating customer demand
• Navigating dynamic environmental conditions within the store
• Maintaining composure under stress
• Physical demands such as lifting and prolonged standing

ASSUMPTION: These challenges are typical in customer-facing roles within the fast-food industry, where consistent operational efficiency and resilience are key.

📈 Similar Roles Comparison

• Similar customer service roles typically have similar salary ranges
• This role may provide more in-depth operational duties compared to other entry-level food service positions
• Greater emphasis on teamwork and detailed task management

ASSUMPTION: Compared to similar roles in fast food or casual dining, this position offers a comprehensive introduction to the industry's operational aspects.

📝 Sample Projects

• Organizing and streamlining inventory processes
• Implementing new customer service strategies during peak hours
• Developing a framework for training new hires on order processing systems

ASSUMPTION: These project examples illustrate potential areas of initiative and improvement frequently encountered in roles involving operational efficiency and customer satisfaction.

❓ Key Questions to Ask During Interview

• What are the immediate challenges I might face in this role?
• How does Domino's support employee career growth?
• Can you describe a typical day for a Customer Service Representative here?
• How does the team handle peak customer times?
• What training programs are available for new employees?

ASSUMPTION: These questions address both role-specific and career progression concerns, suitable for candidates seeking a comprehensive understanding of the job.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening
• Research the company's history and culture
• Practice responses to typical customer service scenarios
• Ensure your resume highlights relevant skills and experiences

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.