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Customer Service Rep(07930) - 240B CAMBRIDGE AVE

Domino's
Full-time
On-site
Palo Alto, California, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(07930) - 240B CAMBRIDGE AVE

πŸ”Ή Company: Domino's

πŸ”Ή Location: Palo Alto, California, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Mon Mar 31 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Delivering outstanding customer service
  • Performing efficiently under pressure
  • Maintaining a high sense of urgency in a fast-paced environment
  • Collaborating effectively with team members

ASSUMPTION: Since the job involves customer interaction in a restaurant setting, qualities like punctuality and friendliness are essential. The job likely necessitates multitasking and maintaining composure during peak hours.

πŸ“‹ Key Responsibilities

βœ… Provide excellent customer service and support to customers

βœ… Work effectively in a fast-paced environment

βœ… Collaborate with team members

ASSUMPTION: The responsibilities may require working varied shifts, including weekends, given the restaurant industry demands. These tasks likely include handling transactions and addressing customer inquiries.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related field

Required Skills:

  • Excellent customer service skills
  • Ability to work well under pressure
  • Effective communication in English

Preferred Skills:

  • Bilingual abilities
  • Strong teamwork skills

ASSUMPTION: A high school diploma or equivalent is typically required in similar roles. Being multilingual might enhance customer interaction experiences.

πŸ’° Compensation & Benefits

Salary Range: Not specified; typically entry-level roles in this industry offer competitive hourly pay with potential for tips.

Benefits:

  • Opportunity for career advancement
  • Employee discounts
  • Training and development programs

Working Hours: 40 hours per week with possible shift flexibility based on operational requirements

ASSUMPTION: Compensation may include both an hourly wage and benefits such as meal discounts, supportive of entry-level positions in the service industry.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants

Company Size: Over 10,001 employees, indicating strong job stability and internal growth opportunities

Founded: 1960

Company Description:

  • World's leading pizza delivery brand
  • Innovative solutions in technology and operations
  • Global presence in 90+ markets

Company Specialties:

  • Pizza
  • Sandwiches
  • Technology and Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's growth in technology applications, like mobile ordering, suggests a strong emphasis on innovation and customer convenience.

πŸ“Š Role Analysis

Career Level: Entry-level, facilitating a foundation in customer service

Reporting Structure: Likely reports to a store manager or shift supervisor

Work Arrangement: On-site in fast-paced retail restaurant environments

Growth Opportunities:

  • Promotion to supervisory roles
  • Cross-training in different store operations
  • Potential entry into management training programs

ASSUMPTION: Experience gained in this role can provide valuable skills across various service and retail industries, supporting upward mobility and diversification.

🌍 Location & Work Environment

Office Type: Restaurant/Retail setting

Office Location(s): 240B Cambridge Ave, Palo Alto, CA

Geographic Context:

  • Located in a culturally rich and economically vibrant area
  • Accessible public transportation options
  • Proximity to multiple dining and shopping venues

Work Schedule: May vary, with evening, weekend, and holiday shifts likely

ASSUMPTION: The role likely requires flexibility in scheduling to accommodate the retail hours of operation, essential in the restaurant industry.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission through company website
  • Initial phone screening
  • In-person interview with store manager

Key Assessment Areas:

  • Customer service attitude and abilities
  • Problem-solving skills under pressure
  • Team collaboration experience

Application Tips:

  • Highlight experience with fast-paced environments
  • Emphasize communication skills in the application
  • Demonstrate flexibility and adaptability

ATS Keywords: Customer Service, Communication, Teamwork, Fast-Paced

ASSUMPTION: The application process is streamlined to quickly identify candidates who can thrive in customer-facing roles, where responsiveness and interpersonal skills are key.

πŸ› οΈ Tools & Technologies

  • Point-of-Sale Systems
  • Order Management Software
  • Digital Communication Platforms

ASSUMPTION: Familiarity with technology used in modern restaurants can provide an edge, as Domino’s emphasizes digital innovation in operations.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to customer satisfaction
  • Innovation and continuous improvement
  • Teamwork and collaboration

Work Style:

  • Energetic and dynamic
  • Professional and customer-focused
  • Efficient and resourceful

Self-Assessment Questions:

  • Am I comfortable working in a highly active environment?
  • Do I have the ability to manage multiple tasks simultaneously?
  • Can I maintain composure with demanding customers?

ASSUMPTION: Employees who thrive are typically those who can align with and contribute to a dynamic and growth-centric environment.

⚠️ Potential Challenges

  • Managing high customer volumes during peak hours
  • Balancing multiple tasks simultaneously
  • Fast-paced nature could be overwhelming
  • Handling customer complaints effectively

ASSUMPTION: These challenges are common in the food service industry; training and experience can mitigate their impact.

πŸ“ˆ Similar Roles Comparison

  • Similar entry-level opportunities in other large franchises
  • Roles requiring strong customer engagement focus
  • Comparable positions in retail customer service

ASSUMPTION: Roles demanding similar skill sets are also gateways to diverse career paths in customer service and management.

πŸ“ Sample Projects

  • Implementation of new menu items
  • Customer satisfaction improvement initiatives
  • Store operations optimization

ASSUMPTION: While specific projects aren't typically part of such roles, employees can engage in broad business improvements.

❓ Key Questions to Ask During Interview

  • What does a typical day look like in this role?
  • How are exceptional customer service skills defined at Domino's?
  • What kind of training or support is provided for new employees?
  • Can you explain the team dynamics within the store?
  • What opportunities exist for career progression?

ASSUMPTION: Asking about growth opportunities and team dynamics will help gauge the work environment and potential career paths.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare a resume highlighting relevant skills and experiences
  • Be ready to discuss your customer service approach
  • Anticipate questions about fast-paced environment handling
  • Follow up on your application within two weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.