Customer Service Rep(08012) - 1108 West Adams, Ste 401

📌 Core Information

🔹 Job Title: Customer Service Rep(08012) - 1108 West Adams, Ste 401

🔹 Company: Domino's

🔹 Location: Temple, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Acting as the first point of contact for customers over the phone
• Maintaining professionalism and optimism when interacting with customers
• Receiving training on the Domino's computer systems to enhance service delivery
• Offering flexible working hours with potential opportunities for career advancement

ASSUMPTION: This role involves primarily phone-based customer interactions, with training provided to ensure proficiency in the company's systems, indicating a supportive environment for new employees.

📋 Key Responsibilities

✅ Serve as the first line of customer interaction for calls

✅ Provide a pleasant customer experience through professionalism

✅ Utilize training to effectively manage customer interactions and queries

ASSUMPTION: Responsibilities are centered around phone customer service, reinforcing the importance of communication skills in this role.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related fields

Required Skills:

• Customer Service
• Professionalism
• Optimism

Preferred Skills:

• Communication
• Teamwork

ASSUMPTION: The qualifications focus on soft skills vital in service-oriented environments, assuming no formal education requirement beyond typical customer service understanding.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Flexible work hours
• Training and support for skill development
• Opportunities for advancement

Working Hours: 40 hours per week

ASSUMPTION: Benefits emphasize career growth and work-life balance, suggesting a conducive work environment for learning and progression.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: Over 10,001 employees, indicative of a large and resourceful organization

Founded: 1960

Company Description:

• One of the leading global brands in the restaurant industry
• Focus on innovation and customer satisfaction
• Operates approximately 17,100 stores in over 90 markets

Company Specialties:

• Pizza
• Technology
• Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Information suggests Domino's is deeply committed to technological integration and customer experience, suitable for tech-savvy and customer-focused professionals.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Reports typically to shift leaders or store managers

Work Arrangement: On-site, full-time

Growth Opportunities:

• Potential promotion to shift leader or assistant manager roles
• Cross-training in different store functions
• Opportunities to participate in training programs to enhance skills

ASSUMPTION: This position is designed to be an entry point with defined paths for upward mobility within the franchise structure.

🌍 Location & Work Environment

Office Type: Retail/service-based location

Office Location(s): 1108 West Adams, Ste 401, Temple, Texas

Geographic Context:

• Located in a mid-sized city providing a blend of urban and small-town environments
• Accessible public services and community amenities
• Part of the larger network of MAC Pizza locations across Texas

Work Schedule: Flexible hours, though primarily based on business needs

ASSUMPTION: The environment is typical of retail service locations, with expectations of dynamic work paces and customer interaction.

💼 Interview & Application Insights

Typical Process:

• Submit application via company website or recruitment portals
• Initial screening call with HR or management
• In-person interview at the store location

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Attitude and willingness to learn

Application Tips:

• Highlight any prior customer service experience
• Demonstrate strong communication and problem-solving skills
• Emphasize flexibility and ability to work in a team

ATS Keywords: customer service, communication, teamwork, problem solving, flexibility

ASSUMPTION: The hiring process prioritizes interpersonal skills and customer focus, likely using ATS systems to screen for these attributes.

🛠️ Tools & Technologies

• Domino's proprietary customer service software
• Telecommunications systems
• Standard office applications (e.g., email)

ASSUMPTION: The role requires familiarity with basic computer operations and the ability to learn proprietary systems quickly.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Innovation in service delivery
• Commitment to quality

Work Style:

• Adaptable to fast-paced work environments
• Open to feedback and continuous improvement
• Team-oriented with respect for all colleagues

Self-Assessment Questions:

• Do you enjoy helping others and solving problems?
• Can you adapt to different customer personalities?
• Are you comfortable working in a dynamic team setting?

ASSUMPTION: Applicants need to align with Domino's values of innovation and customer focus to thrive in this role.

⚠️ Potential Challenges

• Managing high call volumes during peak times
• Handling difficult customer interactions positively
• Learning and using new technology efficiently
• Balancing multiple tasks and priorities within shifts

ASSUMPTION: The challenges primarily relate to the fast-paced nature and the need for effective communication skills.

📈 Similar Roles Comparison

• Customer service roles at other quick service restaurants
• Retail customer support positions
• Call center customer service representatives

ASSUMPTION: Similar roles require similar skills, with a potential for a more static versus dynamic work environment compared to restaurant service.

📝 Sample Projects

• Implementing new customer service initiatives
• Participating in store marketing campaigns
• Assisting in training sessions for new staff

ASSUMPTION: Projects are collaborative and support store operations or employee development.

❓ Key Questions to Ask During Interview

• What are the core challenges for a CSR in this store?
• How does the team support new employees during training?
• Can you describe a typical career path for a CSR at MAC Pizza?
• What metrics are used to evaluate success in this role?
• What key skills should I focus on developing for advancement?

ASSUMPTION: These questions help align candidate expectations with store and role realities, addressing common career concerns and growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's Career Portal
• Prepare for a potential initial screening call with HR
• Be ready for an in-person interview
• Highlight relevant experience and skills during interviews
• Follow up with a thank-you email post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.