Customer Service Rep(08059) - 1400 E. Old Settlers Blvd. Ste 300

📌 Core Information

🔹 Job Title: Customer Service Rep(08059) - 1400 E. Old Settlers Blvd. Ste 300

🔹 Company: Domino’s

🔹 Location: Round Rock, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025 01:44:01 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• First point of contact for all customer phone interactions
• Boosting customer satisfaction through professional and optimistic communication
• Gaining proficiency in using Domino's computer systems
• Flexibility in working hours and opportunities for career advancement

ASSUMPTION: The role focuses on face-to-face interactions and dealing directly with customer inquiries, requiring adaptability and excellent communication skills. Emphasis on professional demeanor suggests a role fit for individuals who enjoy customer interaction.

📋 Key Responsibilities

✅ Serve as the initial point of contact for customer inbound calls

✅ Ensure all customer interactions are handled professionally

✅ Maintain a positive attitude to enhance the customer experience

ASSUMPTION: Responsibilities heavily emphasize customer engagement, suggesting the role prioritizes excellent service delivery through effective communication.

🎯 Required Qualifications

Education: Not specified

Experience: Experience level mentioned is 0-2 years, suggesting entry-level suitability.

Required Skills:

• Customer Service
• Professionalism
• Optimism

Preferred Skills:

• Effective Communication
• Teamwork
• Flexibility and Problem-Solving abilities

ASSUMPTION: There is an expectation of demonstrating core customer service skills, regardless of previous job experience. Personality traits like a positive attitude are emphasized.

💰 Compensation & Benefits

Salary Range: Not specified, but typical entry-level customer service roles range from $10 to $15 per hour in the industry.

Benefits:

• Training provided
• Flexible working hours
• Advancement opportunities within the company

Working Hours: 40 hours per week, possibility of flexible scheduling

ASSUMPTION: Given the nature of customer service roles, additional benefits might include discounts on products, which are common in the industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants – a dynamic sector focused on customer satisfaction and service excellence.

Company Size: 10,001+ employees, indicating a large workforce with diverse roles and career prospects.

Founded: 1960, highlighting a long-standing presence in the industry.

Company Description:

• Innovation in technology and service
• Focus on continuous improvement and new developments
• Fun, collaborative work environment

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company values innovation and teamwork, critical traits for prospective employees. The size and industry suggest possible career growth pathways for ambitious individuals.

📊 Role Analysis

Career Level: Entry-level position ideal for individuals beginning their careers in customer service.

Reporting Structure: Likely reports to the store manager or shift leader.

Work Arrangement: On-site, in a dynamic and customer-focused environment.

Growth Opportunities:

• Potential for promotions to supervisory roles
• Cross-department training and development programs
• Access to broader roles within the franchise network

ASSUMPTION: The role may serve as a stepping stone for higher positions within MAC Pizza as part of Domino's franchise operations.

🌍 Location & Work Environment

Office Type: In-store customer service setup

Office Location(s): Round Rock, TX

Geographic Context:

• Proximity to Austin, providing regional cross-market opportunities
• Encompasses suburban areas with a mix of residential and commercial zones
• Accessibility to local transport and services

Work Schedule: Full-time with an emphasis on flexibility to include evenings and weekends.

ASSUMPTION: A dynamic retail environment in a family-friendly city, which can appeal to diverse customer bases and employees seeking vibrant community life.

💼 Interview & Application Insights

Typical Process:

• Submit application online
• Initial phone or in-person interview
• Possible skills test or role-play scenario

Key Assessment Areas:

• Communication skills
• Problem-solving ability
• Customer service aptitude

Application Tips:

• Highlight any customer service experience and interpersonal skills
• Demonstrate knowledge of Domino’s brand and values
• Prepare to discuss availability and interest in career progression

ATS Keywords: Customer Service, Communication, Flexibility, Problem Solving, Optimism, Professionalism

ASSUMPTION: The application process may focus on evaluating core soft skills and cultural fit more than rigid technical expertise.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Telecommunication tools

ASSUMPTION: Proficiency in using store-level digital tools is expected, with training provided as needed.

👔 Cultural Fit Considerations

Company Values:

• Commitment to delivering quality service
• Emphasis on teamwork and support
• Innovation-driven and responsive to customer needs

Work Style:

• Collaborative and supportive team environment
• Encouragement of initiative and problem-solving
• Flexible and adaptable to customer and business needs

Self-Assessment Questions:

• Am I willing to learn and adapt quickly in a fast-paced setting?
• Do I enjoy interacting with customers and solving their queries?
• Can I maintain professionalism and optimism in challenging situations?

ASSUMPTION: The company culture likely supports a personable and customer-focused work environment, ideal for individuals who thrive on interaction and teamwork.

⚠️ Potential Challenges

• Dealing with difficult or dissatisfied customers
• Balancing multiple tasks simultaneously
• Maintaining a positive attitude under pressure
• Adapting to fast-paced changes during peak hours

ASSUMPTION: Challenges are typical in customer service roles where managing expectations is crucial for success and job satisfaction.

📈 Similar Roles Comparison

• CSR roles at smaller pizza chains may offer less growth and resource access
• Corporate customer service roles might provide differing work environments with potentially higher pressure
• Retail customer service positions may have similar skill requirements but vary in daily tasks

ASSUMPTION: Comparative analysis suggests this role offers a blend of growth potential and team orientation uncommon in smaller or distinctly corporate settings.

📝 Sample Projects

• Organizing a customer satisfaction survey initiative
• Participating in promotional events to boost community engagement
• Leading team workshops on customer interaction improvements

ASSUMPTION: Sample projects reflect typical tasks within customer-focused roles aimed at enhancing service delivery.

❓ Key Questions to Ask During Interview

• What does the typical day look like for a customer service representative here?
• How does Domino’s measure customer satisfaction and success in this role?
• What training programs are available to employees?
• Can you describe the team dynamic within the store?
• How are success and performance reviewed and rewarded?

ASSUMPTION: These questions differentiate candidates by demonstrating genuine interest in role specifics and company growth opportunities.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant experience and skills
• Ensure contact information is up to date for follow-up communications
• Be ready for an interview call within one to two weeks of applying
• Stay responsive and proactive in communicating with the recruitment team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.