Customer Service Rep(08118) - 393 Redondo Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(08118) - 393 Redondo Ave

🔹 Company: Domino's

🔹 Location: Long Beach, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating all store equipment.
• Stocking ingredients and managing inventory.
• Preparing food products to high standards.
• Handling customer orders and upselling additional products.

ASSUMPTION: The job primarily involves handling food and customer interactions due to its categorization under customer service and the mention of food preparation duties.

📋 Key Responsibilities

✅ Take customer orders and upsell products.

✅ Address customer concerns promptly.

✅ Maintain cleanliness in the customer area and throughout the facility.

✅ Ensure food safety and hygiene standards are consistently met.

✅ Perform cash handling with accuracy and integrity.

✅ Complete associated paperwork for inventory and transactions.

ASSUMPTION: Responsibilities include general store maintenance and customer interaction, as inferred from typical customer service roles at retail chains.

🎯 Required Qualifications

Education: Not specified

Experience: Experience in customer service and cash handling preferred.

Required Skills:

• Customer Service
• Cash Handling
• Food Preparation
• Hygiene and Food Safety
• Inventory Management

Preferred Skills:

• Upselling techniques
• Order Taking Efficiency

ASSUMPTION: Specific educational qualifications are not mandatory, emphasizing skills and experience instead. Industry norms suggest a high school diploma is commonly acceptable.

💰 Compensation & Benefits

Salary Range: Not specified. Typically, entry-level customer service positions at pizza chains hover around minimum wage with potential for tips.

Benefits:

• Confidentiality of personal information maintained according to EEO guidelines
• Potential for in-store discounts
• Flexible working hours

Working Hours: Standard full-time hours, approximately 40 hours per week.

ASSUMPTION: Benefits are assumed based on typical practices at chain restaurant franchises, including employee discounts and flexible hours.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - a dynamic sector focused on food service and customer satisfaction.

Company Size: 10,001+ employees, indicating strong infrastructure and potential career growth opportunities.

Founded: 1960

Company Description:

• Innovative and fun work environment.
• Focused on delivering high-quality pizza and new menu items.
• Extensive global presence with 17,100 stores in over 90 markets.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics and Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s broad specialty range, from culinary innovations to technology-driven services, shows diverse opportunities for employees.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their careers in customer service.

Reporting Structure: Likely report to the store manager or shift supervisor.

Work Arrangement: On-site engagement fostering teamwork and hands-on experience.

Growth Opportunities:

• Progression to shift supervisor or store manager positions.
• Development of transferable skills in customer service and operations.
• Potential lateral moves within different departments within Domino's.

ASSUMPTION: Entry-level positions often offer internal growth paths through diligent work and skill development.

🌍 Location & Work Environment

Office Type: Storefront setting with direct customer interaction.

Office Location(s): Long Beach, CA - one of many Domino's stores in the United States.

Geographic Context:

• Located in a vibrant city known for its beaches and local attractions.
• Presence of diverse culinary and cultural influences.
• Accessibility via public transportation and major roadways.

Work Schedule: Predominantly full-time with potential for flexible shifts.

ASSUMPTION: Given the nature of retail food service, expect varied shifts, potentially covering evenings and weekends.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone screening for basic qualifications.
• In-person interview focusing on customer service skills.
• Potential trial shift to assess practical abilities.

Key Assessment Areas:

• Customer interaction and communication skills
• Attention to detail in food safety practices
• Ability to work under pressure during peak hours

Application Tips:

• Highlight experience in similar customer-facing roles.
• Provide examples of upselling successes.
• Demonstrate knowledge of food safety standards.

ATS Keywords: Customer Service, Cash Handling, Food Safety, Upselling, Order Management

ASSUMPTION: Typical recruitment processes in fast-paced restaurant roles prioritize interaction skills and reliability.

🛠️ Tools & Technologies

• POS (Point of Sale) systems for order processing.
• Basic kitchen equipment for food preparation.
• Inventory management software.

ASSUMPTION: Technology tools reflect the standard operational requirements expected in chain restaurant environments.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Integrity and teamwork
• Innovation and improvement

Work Style:

• Energetic and collaborative
• Detail-oriented with a focus on hygiene
• Responsive and adaptable to fast-paced settings

Self-Assessment Questions:

• Can you effectively manage time and prioritize tasks?
• Are you comfortable working in a dynamic, customer-facing environment?
• Do you have experience in food preparation and hygiene practices?

ASSUMPTION: Cultural fit often involves gauging how well candidates align with operational and service values intrinsic to restaurant settings.

⚠️ Potential Challenges

• High-pressure environment during peak hours.
• Maintaining quality standards with high volume production.
• Handling customer complaints or errors effectively.
• Adapting to new menu items and promotional changes quickly.

ASSUMPTION: Challenges reflect typical issues faced in a bustling quick-service environment requiring multitasking and resilience.

📈 Similar Roles Comparison

• Similar job titles in fast-food chains focusing on order management and customer service.
• Roles in retail with emphasis on cash handling and customer interaction.
• Position compared against entry-level hospitality jobs for scope and responsibilities.

ASSUMPTION: Comparisons are drawn from equivalent roles in similar industry contexts, highlighting common customer service traits.

📝 Sample Projects

• Developed a strategy to improve upselling rates during slow periods.
• Assisted in organizing promotional events increasing store traffic.
• Participated in store layout optimization to enhance customer flow.

ASSUMPTION: Creativity in issues such as upselling and store management reflects proactive business improvement within this role.

❓ Key Questions to Ask During Interview

• What are the busiest times during a typical workweek?
• How does Domino's support its employees' career growth?
• What measures are in place to ensure consistent food quality?
• Can you describe a situation where the team successfully handled a customer complaint?
• What does success look like in the first three months?

ASSUMPTION: These questions are chosen to clarify job expectations and growth opportunities, providing insights crucial for long-term engagement.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service and food preparation experience.
• Prepare examples of problem-solving in busy environments for your interview.
• Familiarize yourself with Domino's menu to better understand the products and services.
• Follow up with a thank you note post-interview to reinforce your interest.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.