Customer Service Rep(08132) - 6805 Sepulveda Blvd.

📌 Core Information

🔹 Job Title: Customer Service Rep (08132) - 6805 Sepulveda Blvd.

🔹 Company: Domino's

🔹 Location: California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling customer interactions such as phone orders and walk-ins
• Responding to customer service inquiries
• Addressing customer concerns professionally
• Involvement in food preparation

ASSUMPTION: The role demands active customer interaction and multi-tasking to manage various duties concurrently, including food preparation and processing orders.

📋 Key Responsibilities

✅ Handle customer interactions, including phone orders and walk-in customers

✅ Address customer service questions and concerns

✅ Assist in food preparation

ASSUMPTION: Responsibilities may include additional in-store tasks during peak hours, such as assisting with order packaging and maintaining store cleanliness.

🎯 Required Qualifications

Education: High School diploma or equivalent preferred

Experience: 0-2 years in a similar role

Required Skills:

• Customer service excellence
• Effective communication skills
• Proficiency in handling phone orders

Preferred Skills:

• Previous experience in food preparation
• Problem-solving capabilities

ASSUMPTION: While no specific educational qualifications were listed, a high school diploma or equivalent is generally preferred for such roles.

💰 Compensation & Benefits

Salary Range: Not specified, industry average for this role is approximately $10-$15 per hour

Benefits:

• Employee discounts
• Flexible Schedule
• Potential for advancement to supervisory roles

Working Hours: 40 hours per week, with potential overtime during peak periods

ASSUMPTION: Compensation might include performance-based bonuses, common in the restaurant industry, although not explicitly mentioned.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, known for rapid scale and innovation

Company Size: 10,001+ employees, providing a robust network and job stability

Founded: 1960, Domino's has continually evolved its service and product offerings

Company Description:

• Emphasis on innovation in food and service delivery
• Focus on creating a fun and engaging work environment
• Mission to be the best pizza company globally with transparency in service

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Digital and Advertising Strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's values employees that are team-oriented and customer-driven, aligning with their dedication to service excellence and innovation.

📊 Role Analysis

Career Level: Entry-level position with opportunities for advancement

Reporting Structure: Typically reports to the store manager or shift supervisor

Work Arrangement: Fully on-site role

Growth Opportunities:

• Pathways to supervisory roles
• Professional development through training programs
• Potential to transition to other departments such as logistics or marketing

ASSUMPTION: The role provides on-the-job training and experience that may act as a stepping stone to higher positions within the company.

🌍 Location & Work Environment

Office Type: Restaurant/Store environment

Office Location(s): 6805 Sepulveda Blvd., California

Geographic Context:

• Located in a busy commercial area, attracting a high volume of customers
• Accessible via public transportation
• Surrounded by local amenities

Work Schedule: Fixed shifts with variation during peak hours

ASSUMPTION: The location's commercial nature suggests a dynamic and fast-paced work environment, appealing to individuals who thrive in interpersonal interactions.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Phone screening with HR or store manager
• Face-to-face interview at the store

Key Assessment Areas:

• Customer service aptitude
• Ability to handle stress and multitask
• Problem-solving skills in dynamic settings

Application Tips:

• Emphasize any previous experience in retail or food service
• Highlight flexibility and reliability in work schedule
• Prepare to discuss scenarios illustrating customer service skills

ATS Keywords: Customer Service, Food Preparation, Phone Orders, Adaptability, Communication

ASSUMPTION: The application process prioritizes interpersonal skills and flexibility, both crucial in customer-facing roles.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Standard phone systems for order taking

ASSUMPTION: The role requires proficiency in basic digital tools and systems commonly used in retail environments.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovation in service delivery
• Teamwork and communication

Work Style:

• Team-oriented and collaborative
• Fast-paced and adaptive to change
• Customer-focused and service-driven

Self-Assessment Questions:

• Do you enjoy working in a collaborative team environment?
• Are you able to efficiently handle customer inquiries and complaints?
• Can you adapt quickly to a fast-paced work setting?

ASSUMPTION: Cultural fit takes precedence in hiring to ensure compatibility with Domino's value-driven service approach.

⚠️ Potential Challenges

• Handling high volume of customer interactions during peak hours
• Balancing multiple tasks like order taking and food preparation
• Maintaining customer satisfaction in a fast-paced environment
• Adapting to shift changes and dynamic scheduling

ASSUMPTION: The challenges highlight the need for good stress management and adaptability as key attributes for success in this role.

📈 Similar Roles Comparison

• Similar roles in fast-food chains often offer comparable pay and opportunities for advancement
• Customer service roles in other industries may require less physical activity
• Retail positions might emphasize sales skills over food preparation

ASSUMPTION: While customer service roles share common skills, Domino's positions emphasize food service and production, distinguishing them from purely retail-oriented jobs.

📝 Sample Projects

• Redesigning the customer service protocol to improve efficiency
• Implementing a new POS system for faster order processing
• Training sessions aimed at enhancing guest interaction techniques

ASSUMPTION: Sample projects are inferred from general industry practices where process improvements are continuously explored.

❓ Key Questions to Ask During Interview

• What are the biggest challenges new hires face in this role?
• How does Domino's measure customer service success?
• How often do employees receive performance reviews and feedback?
• What opportunities for growth are available within the company?
• How does Domino’s ensure a positive team dynamic among staff?

ASSUMPTION: These questions probe into work expectations, performance evaluations, and growth potential, aligning with candidate interests in career progression.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare concise and situation-based responses for potential interview questions
• Follow up with the hiring manager a week after application submission
• Gather references who can attest to your customer service capabilities

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.