Customer Service Rep(08170) - 1913 N. Placentia Ave

📌 Core Information

🔹 Job Title: Customer Service Rep (08170) - 1913 N. Placentia Ave

🔹 Company: Domino's

🔹 Location: Placentia, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating equipment and stocking ingredients
• Preparing food products and processing orders
• Daily cleaning duties for equipment and facilities
• Interacting with customers via telephone and in-person

ASSUMPTION: The role is primarily customer-facing with a strong emphasis on product integrity and customer satisfaction, as inferred from the focus on processing telephone orders and product preparation.

📋 Key Responsibilities

✅ Operate all equipment necessary for store operations

✅ Stock ingredients in appropriate storage areas

✅ Prepare various food products as per guidelines

✅ Receive and process telephone and online orders

✅ Conduct inventory checks and manage documentation

✅ Maintain cleanliness of all equipment and facility

ASSUMPTION: The responsibilities imply a routine-driven position where efficiency and adherence to safety and quality standards are paramount.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related fields

Required Skills:

• Strong verbal and written communication
• Basic mathematical proficiency
• Proficiency in using computer systems for order entry

Preferred Skills:

• Experience in a fast-paced, customer service environment
• Familiarity with inventory management

ASSUMPTION: Given the entry-level experience requirements, this role is suitable for those starting their careers in customer service or those transitioning from similar fast-paced service roles.

💰 Compensation & Benefits

Salary Range: Not specified; often follows industry standards for entry-level customer service positions in fast food or retail sectors.

Benefits:

• On-the-job training
• Employee discounts
• Potential access to health and wellness programs

Working Hours: 40 hours per week, likely including evenings and weekends

ASSUMPTION: Compensation is expected to align with other similar roles in the fast-food industry. Flexibility in hours is crucial given the nature of the business.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on quick-service pizza delivery

Company Size: 10,001+ employees, offering a broad network for support and career growth

Founded: 1960, with a significant global presence

Company Description:

• Leader in pizza delivery across multiple international markets
• Innovative player introducing tech solutions in food service
• Employee-focused with opportunities for growth and advancement

Company Specialties:

• Pizza and sandwiches
• Marketing and digital solutions
• Technology and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a global brand, Domino’s likely offers structured career development programs as well as internal mobility for high-performing employees.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or individuals new to the workforce

Reporting Structure: Typically reports to store managers or shift supervisors

Work Arrangement: Full-time, on-site with defined shifts

Growth Opportunities:

• Promotion to supervisory roles
• Skill development in customer interaction and management
• Transfer possibilities within stores or departments globally

ASSUMPTION: As career growth is a part of Domino's employee value proposition, employees may progress from entry roles to management with demonstrated performance and skill development.

🌍 Location & Work Environment

Office Type: Retail, customer-friendly with essential operational facilities

Office Location(s): Primarily in Placentia, CA with potential interaction with various store locations

Geographic Context:

• Located in a suburban area with easy access via regional transportation
• Part of a community-focused retail sector
• Opportunity to engage with a diverse customer base

Work Schedule: Full-time, expecting availability during peak hours including weekends and some holidays

ASSUMPTION: Given the suburban location, community involvement may be an essential aspect, further enhancing customer service experience.

💼 Interview & Application Insights

Typical Process:

• Submit application through the career portal
• Initial phone screening post-application
• In-person or virtual interview with a manager

Key Assessment Areas:

• Customer interaction skills
• Problem-solving and adaptability
• Ability to work under pressure

Application Tips:

• Emphasize any customer service experience
• Highlight your ability to handle multiple tasks efficiently
• Prepare examples of past problem-resolution situations

ATS Keywords: Customer Service, Order Processing, Equipment Operation, Communication Skills

ASSUMPTION: The hiring process aims to identify candidates with strong interpersonal skills and the capability to thrive in a fast-paced environment.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Food preparation equipment
• Order management and inventory software

ASSUMPTION: Familiarity with or prior experience in using POS systems and standard kitchen equipment is beneficial, even if not explicitly required.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Innovation
• Teamwork and collaboration

Work Style:

• Fast-paced and service-oriented
• Detail-focused with an emphasis on accuracy
• Adaptable to changing customer needs

Self-Assessment Questions:

• How do I handle stressful customer interactions?
• Can I quickly learn to operate new equipment?
• Am I comfortable working independently and as part of a team?

ASSUMPTION: Aligning with Domino's values means being ready to embrace change and new strategies to enhance customer experience.

⚠️ Potential Challenges

• Managing high-volume customer interactions during peak times
• Maintaining product quality under time constraints
• Executing cleanliness and operational standards consistently
• Adapting to new technologies and methods quickly

ASSUMPTION: The role demands flexibility and resilience, traits crucial for handling the dynamics of a high-turnover retail environment.

📈 Similar Roles Comparison

• Greater emphasis on customer interaction compared to pure back-end roles in the food industry
• Cross-training opportunities in other operational areas such as product prep
• Clearly defined paths for internal mobility and promotion

ASSUMPTION: Within the quick-service restaurant sector, this role may offer more dynamic customer engagement than similar entry-level food service positions.

📝 Sample Projects

• Implementation of a new order processing software
• Mock service simulations to improve customer interaction
• Inventory management and reordering system overhaul

ASSUMPTION: Projects are likely centered around improving service efficiency and customer experience, which is vital in maintaining competitive market standing.

❓ Key Questions to Ask During Interview

• What are the typical career paths for employees in this position?
• How is performance measured and rewarded?
• What type of training opportunities are available?
• How does the company plan to address high customer service volumes?
• What are the expectations regarding multi-tasking and cross-training?

ASSUMPTION: Understanding performance metrics and opportunities for growth is crucial for assessing whether the role aligns with long-term career objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's career portal
• Prepare your resume with keywords related to customer service and equipment operation
• Gather references who can speak to your work ethic and customer service skills
• Be ready for a potential phone screening by HR
• Practice common customer service interview questions

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.