Customer Service Rep(08217) - 2665 Geneva Avenue, Commercial 2

📌 Core Information

🔹 Job Title: Customer Service Representative (08217) - 2665 Geneva Avenue, Commercial 2

🔹 Company: Domino's

🔹 Location: Daly City, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating restaurant equipment efficiently
• Stocking and inventory management
• Product preparation following company standards
• Processing orders via telephone and in-person

ASSUMPTION: This role is integral in maintaining the operational flow of the store, suggesting a focus on multitasking and customer interaction.

📋 Key Responsibilities

✅ Operate all equipment used in the store

✅ Stock and manage inventory supplies

✅ Prepare products to meet customer orders

✅ Receive and process telephone orders efficiently

✅ Maintain cleanliness and sanitized environment of the facility

✅ Take inventory and complete necessary paperwork

ASSUMPTION: The role is likely to require flexibility in tackling various tasks, typical in fast-paced customer service environments.

🎯 Required Qualifications

Education: Not specified; high school diploma or equivalent assumed beneficial

Experience: 0-2 years in customer service or a related field

Required Skills:

• Strong communication skills for interacting with customers
• Basic mathematical skills for handling monetary transactions
• Ability to operate technology for order processing

Preferred Skills:

• Experience in a similar fast-food or restaurant setting
• Understanding of inventory management practices

ASSUMPTION: Entry-level candidates with strong customer service skills are encouraged, as training will be provided on the job.

💰 Compensation & Benefits

Salary Range: Not specified; typically in line with industry standards for entry-level positions

Benefits:

• On-the-job training and development opportunities
• Employee discounts
• Flexible working hours

Working Hours: 40 hours per week, with potential for variable shifts

ASSUMPTION: Compensation likely includes hourly wages consistent with local wage laws and industry norms.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically in the pizza delivery and fast-food sector

Company Size: 10,001+ employees, indicative of a large, stable company with ample growth opportunities

Founded: 1960, with a long-standing reputable presence in the market

Company Description:

• Innovative approach to customer service and technology
• Large network with approximately 17,100 stores worldwide
• Focus on being the leader in pizza delivery with a fun work environment

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovation
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's growth and diversification into technology suggest potential career advancement paths for tech-savvy employees.

📊 Role Analysis

Career Level: Entry-level position with opportunities for advancement within the company

Reporting Structure: Reports to store manager or shift leader

Work Arrangement: On-site in a dynamic and customer-oriented environment

Growth Opportunities:

• Possibility to advance into supervisory roles
• Opportunity to gain experience in different areas of restaurant operations
• Training programs for skill development and career growth

ASSUMPTION: The role provides a foundational entry into the hospitality industry with potential growth through performance and dependability.

🌍 Location & Work Environment

Office Type: On-site at a Domino's location

Office Location(s): Daly City, California

Geographic Context:

• Located in a bustling retail area
• Accessible by public transportation
• Close proximity to residential neighborhoods enhancing local foot traffic

Work Schedule: Shifts may vary with some evening and weekend work required

ASSUMPTION: The location's accessibility and surrounding amenities likely contribute to a steady customer base.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through the company website
• Initial phone screening by HR
• In-person interview with store management

Key Assessment Areas:

• Customer service orientation
• Problem-solving skills
• Ability to work collaboratively in a team environment

Application Tips:

• Highlight any experience in similar roles on your resume
• Prepare examples of how you've dealt with challenging customers
• Emphasize flexibility and willingness to work diverse shifts

ATS Keywords: Customer Service, Order Processing, Teamwork, Inventory Management

ASSUMPTION: The selection process values prior experience but also focuses on cultural fit and adaptability.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Inventory management software
• Communication tools like telephones

ASSUMPTION: Training in company-specific technology is likely provided to ensure all employees are operationally effective.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer service excellence
• Innovation and continuous improvement
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic work environment
• Customer-focused with a strong emphasis on quality
• Structured yet flexible to adapt to different situations

Self-Assessment Questions:

• Can you handle busy, high-pressure work environments?
• Are you comfortable standing and moving for long periods?
• Do you enjoy interacting and serving a wide range of customers?

ASSUMPTION: The company culture likely nurtures those who are proactive, customer-oriented, and can thrive in a collaborative environment.

⚠️ Potential Challenges

• Working under pressure during peak hours
• Managing multiple tasks simultaneously
• Physical demands such as lifting and standing
• Adjusting to fast-paced working conditions

ASSUMPTION: Successful candidates will need to demonstrate resilience and effective time management to address these challenges efficiently.

📈 Similar Roles Comparison

• Typically offers similar compensation to other fast-food roles
• Potentially more opportunities for advancement than smaller chains
• Additional skills development through certified training programs

ASSUMPTION: The role at Domino's might pose greater opportunities for growth compared to similar positions at smaller or independent chains.

📝 Sample Projects

• Assisting in promotional campaigns
• Piloting new equipment or procedures
• Contributing to customer service improvement initiatives

ASSUMPTION: Projects may emerge as a result of dynamic industry trends and internal innovation strategies.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this position?
• How is success measured for a Customer Service Representative?
• What growth opportunities exist within the company?
• How does Domino's incorporate employee feedback into operations?
• What are the key challenges the store currently faces?

ASSUMPTION: Inquiring about success measures and growth opportunities shows initiative and a proactive attitude.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare for potential phone and in-person interviews
• Be ready to discuss your previous customer service experiences
• Express your enthusiasm for joining the Domino's team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.