Customer Service Rep(08274) - 18770 Amar Rd, Walnut, CA 91789, USA

📌 Core Information

🔹 Job Title: Customer Service Rep (08274) - 18770 Amar Rd, Walnut, CA 91789, USA

🔹 Company: Domino's

🔹 Location: Walnut Creek, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to provide exemplary service
• Accurate order taking and processing
• Maintaining a professional appearance and workspace
• Ensuring product consistency following company guidelines

ASSUMPTION: The role likely involves multitasking in a fast-paced environment, requiring efficient communication and interpersonal skills. This assumption is based on the nature of customer service roles within the fast-food industry.

📋 Key Responsibilities

✅ Greeting and assisting customers with a smile

✅ Operating the cash register and managing payments

✅ Ensuring consistent product quality

✅ Maintaining cleanliness and organization

✅ Upholding Domino's grooming and professional standards

ASSUMPTION: Responsibilities also include adhering to health and safety protocols. This is a standard expectation in food service industries but was not explicitly mentioned in the job description.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a relevant field

Required Skills:

• Customer Service
• Communication
• Teamwork
• Punctuality
• Positive Attitude
• Cash Handling
• Order Taking
• Product Consistency
• Cleanliness
• Professional Appearance

Preferred Skills:

• Previous experience in fast-food or retail settings
• Knowledge of Domino's product offerings

ASSUMPTION: While high school education or equivalent might be preferred, it was not specified, so we assume no formal education is specifically required based on common industry practices.

💰 Compensation & Benefits

Salary Range: Not specified, typical entry-level pay for similar positions ranges from minimum wage to approximately $15 per hour, depending on location and experience.

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for advancement

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Benefits such as health insurance or paid time off might be available for full-time positions, but are typically dependent on individual franchisee policies.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a strong focus on pizza delivery

Company Size: 10,001+ employees indicating a large-scale operational presence

Founded: 1960

Company Description:

• Global expansion to over 17,100 stores in 90+ markets
• Pioneers in integrating technology with food services
• Emphasis on growth and innovation in the pizza sector

Company Specialties:

• Pizza
• Sandwiches
• Marketing
• Technology
• Data Analytics
• Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: With a strong franchise model, operations' dynamics can vary significantly between locations. Unified culture is still emphasized at various Domino’s outlets.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Typically reports to a store manager or shift supervisor

Work Arrangement: On-site within a fast-paced store environment

Growth Opportunities:

• Advancement to supervisory roles
• Opportunities in management with further experience
• Skill development in customer service and sales

ASSUMPTION: Growth is often based on performance and tenure, offering employees paths into avenues like store management or corporate roles.

🌍 Location & Work Environment

Office Type: Retail storefront with operational kitchens

Office Location(s): 18770 Amar Rd, Walnut, CA 91789

Geographic Context:

• Located in a suburban setting
• Proximity to Walnut Creek amenities
• Accessible by public transport

Work Schedule: Varies between daytime and evening shifts as per retail store needs

ASSUMPTION: The typical retail location setting influences the work environment, balancing customer interaction with operational tasks.

💼 Interview & Application Insights

Typical Process:

• Initial online application
• In-person interview at the store
• Background check

Key Assessment Areas:

• Customer interaction skills
• Problem-solving effectiveness
• Ability to handle cash transactions accurately

Application Tips:

• Highlight previous customer service experiences
• Demonstrate a positive attitude and eagerness to learn
• Prepare specific examples of past problem-solving instances

ATS Keywords: Customer Service, Communication, Teamwork, Order Taking, Cleanliness

ASSUMPTION: The relatively straightforward application process suggests ease of entry for qualified and enthusiastic applicants.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone systems for order taking
• Basic kitchen equipment and tools for pizza preparation

ASSUMPTION: Familiarity with POS systems is beneficial but on-the-job training is typically provided for new hires.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Teamwork
• Passion for quality

Work Style:

• Fast-paced and dynamic
• Flexible and adaptable to changing tasks
• Customer-focused atmosphere

Self-Assessment Questions:

• Do I thrive in a customer-facing role?
• Can I maintain a positive attitude during high-pressure times?
• Am I capable of multitasking efficiently?

ASSUMPTION: Cultural fit is crucial, particularly valuing high energy, adaptability, and positive customer interactions.

⚠️ Potential Challenges

• Handling high volumes of customer orders during peak times
• Adhering strictly to operational and safety standards
• Balancing customer satisfaction with efficiency
• Managing multitasking in a bustling environment

ASSUMPTION: The primary challenges are standard within high-throughput retail operations, emphasizing time management and stress resilience.

📈 Similar Roles Comparison

• Cashier roles in retail settings
• Front-desk help in fast-food outlets
• Service staff in coffee shops or small restaurants

ASSUMPTION: Similar roles may offer different customer service dynamics, but require comparable skill sets emphasizing communication and sales skills.

📝 Sample Projects

• Organizing and leading an in-store promotional event
• Implementing a system for improved customer feedback collection
• Collaborating on special pizza menu testing

ASSUMPTION: Projects typically aim to improve customer service efficiency and satisfaction, encouraging creativity and problem-solving.

❓ Key Questions to Ask During Interview

• How does Domino's support career development within the company?
• What characteristics define a successful team member here?
• How does the company handle busy shifts or times with high customer flow?
• What is the team structure for the customer service department?
• Can you share more about the company culture and values?

ASSUMPTION: Questions are devised to understand expectations, company culture, and growth opportunities, aligning with the candidate's long-term aspirations.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an in-person interview by researching common customer service scenarios
• Bring necessary documents for verification and background check
• Dress appropriately to meet Domino's grooming standards
• Follow-up with a thank-you email after the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.