Customer Service Rep(08276) - 314 Broadway

📌 Core Information

🔹 Job Title: Customer Service Rep(08276) - 314 Broadway

🔹 Company: Domino's

🔹 Location: Oakland, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service and ensuring customer satisfaction.
• Handling and processing orders efficiently.
• Preparing food products and maintaining cleanliness.
• Assisting with stock management and equipment operation.

ASSUMPTION: This role primarily focuses on front-line customer interaction, requiring strong communication and multitasking abilities to meet demand during peak hours at an on-site location.

📋 Key Responsibilities

✅ Take accurate orders from customers over the phone or in person.

✅ Prepare, bake, and serve a variety of food items, ensuring quality standards are met.

✅ Maintain cleanliness and hygiene in work areas.

✅ Stock ingredients and track inventory levels efficiently.

✅ Operate kitchen and service equipment safely and effectively.

ASSUMPTION: The responsibilities emphasize multi-tasking and adaptability, indicating the need for workers to handle various tasks quickly and competently.

🎯 Required Qualifications

Education: Not specified; typically requires a high school diploma or equivalent.

Experience: 0-2 years in customer service or food service roles.

Required Skills:

• Basic math skills for handling transactions and inventory.
• Effective communication for customer interactions and teamwork.
• Ability to operate equipment and prepare food items safely.

Preferred Skills:

• Previous experience in a retail or restaurant environment.
• Knowledge of inventory management and basic food handling procedures.

ASSUMPTION: Qualifications focus on core skills necessary for customer interaction and food handling; additional skills enhance opportunity for growth within Domino's.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for entry-level customer service roles in the region.

Benefits:

• Opportunity for advancement within the company.
• Inclusive and diverse working environment.
• Flexible working hours to accommodate personal commitments.

Working Hours: Up to 40 hours per week, with flexible scheduling options to match lifestyle needs.

ASSUMPTION: Compensation likely includes base hourly pay typical for entry-level positions in the restaurant industry; specific benefits and pay should be confirmed with the employer.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry, specifically focused on fast-food and pizza delivery services.

Company Size: 10,001+ employees, providing substantial opportunity for career progression.

Founded: 1960, with a long history of innovation and expansion in pizza delivery.

Company Description:

• Prominent in the pizza delivery market with a significant global presence.
• Innovative use of technology and mobile apps for order processing.
• Emphasis on employee growth and diversity within the workplace.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Data Analytics
• Digital Innovation and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s ongoing commitment to growth and technology indicates potential for career advancement and involvement in innovative projects.

📊 Role Analysis

Career Level: Entry-level, offering foundational skills in customer service and operations.

Reporting Structure: Reports to store manager with potential direction from shift leaders.

Work Arrangement: Predominantly on-site, requiring presence at the store location during operating hours.

Growth Opportunities:

• Potential career progression to supervisory or management roles.
• Exposure to diverse operational aspects of a retail food environment.
• Development of transferable skills beneficial across the hospitality industry.

ASSUMPTION: Growth is likely for motivated employees who show dedication and a willingness to learn, with Domino's providing structured path to management positions.

🌍 Location & Work Environment

Office Type: Retail food service location known for a fast-paced and dynamic work environment.

Office Location(s): 314 Broadway, Oakland, California

Geographic Context:

• Located in a vibrant city with a rich cultural scene and diverse population.
• Part of a metropolitan area with access to public transport and other urban amenities.
• Offers potential customer base from a varied demographic.

Work Schedule: Flexible, supporting a variety of weekday and weekend shifts to align with busy times.

ASSUMPTION: The location provides a diverse environment, encouraging broad customer interaction and exposure to different community segments.

💼 Interview & Application Insights

Typical Process:

• Submit an online application with a resume and cover letter.
• Initial phone screen to assess fit and interest.
• In-person or virtual interview focusing on skills and situational judgement.

Key Assessment Areas:

• Customer service orientation and communication abilities.
• Problem-solving skills in a high-pressure environment.
• Operational knowledge pertinent to fast-food service.

Application Tips:

• Highlight any experience in customer service or food preparation.
• Demonstrate flexibility in scheduling and eagerness for advancement.
• Prepare examples of problem-solving from past roles.

ATS Keywords: Customer service, communication, team player, multitasking, adaptability, time management, problem solving.

ASSUMPTION: The process values customer-facing experience and engagement enthusiasm; candidates should articulate these clearly.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order entry and processing.
• Kitchen appliances/tools including ovens and food prep stations.
• Communication devices like telephones for customer interaction.

ASSUMPTION: Efficiency in using available technologies is crucial for maintaining service speed and accuracy in a fast-paced environment.

👔 Cultural Fit Considerations

Company Values:

• Dedication to quality and customer satisfaction.
• Commitment to teamwork and respect among employees.
• Emphasis on performance and results-driven culture.

Work Style:

• Adaptable and willing to take on new challenges as needed.
• Collaborative attitude with strong communication between team members.
• Proactive in addressing customer issues and inquiries.

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I possess strong communication skills necessary for customer service?
• Am I open to learning and growing within a large, dynamic company?

ASSUMPTION: Candidates should be highly customer-focused and enjoy working in a collaborative, fast-paced setting where every employee's contribution is valued.

⚠️ Potential Challenges

• Managing stress during high-volume service periods.
• Navigating variable temperatures and physical demands within the store.
• Ensuring precise order processing and cash handling.
• Maintaining quality and speed in food preparation.

ASSUMPTION: Challenges primarily relate to the operational pressure typical in a food service context, requiring adaptability and resilience.

📈 Similar Roles Comparison

• Comparable to entry-level roles in fast-food chains requiring multitasking.
• Similar skill set to retail positions but with a food service twist.
• Opportunities to advance into leadership roles faster than some industries.

ASSUMPTION: Similar roles exist widely across the food service industry, making skills gained in this position highly transferable.

📝 Sample Projects

• Implementing time-saving strategies for faster order processing.
• Participating in team efforts to optimize store layout for efficiency.
• Contributing to promotional activities to increase local store traffic.

ASSUMPTION: While projects are not explicitly mentioned, collaborative initiatives such as process improvements and marketing efforts are common industry practices.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a customer service representative?
• How does the company measure success in this role?
• What opportunities exist for advancement and professional development?
• How does Domino's support work-life balance for on-site team members?
• Can you provide examples of how the team encourages diversity and inclusion?

ASSUMPTION: Asking detailed questions demonstrates preparedness and genuine interest in understanding the role's dynamics and the culture at Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Prepare your resume to emphasize relevant experience and skills.
• Include a cover letter addressing why you're a suitable candidate for Domino's.
• Be prepared to discuss availability and schedule preferences.
• Practice responses to common interview questions highlighted in the role analysis.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.