Customer Service Rep(08276) - 3360 Grand Ave

📌 Core Information

🔹 Job Title: Customer Service Representative (08276) - 3360 Grand Ave

🔹 Company: Domino's

🔹 Location: Oakland, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Actively engaging with customers to provide exceptional service
• Processing orders accurately and efficiently
• Maintaining store cleanliness and equipment
• Stocking ingredients and supplies as needed

ASSUMPTION: This role involves a strong customer interaction focus, requiring adaptability to work different shifts, potentially including nights and weekends.

📋 Key Responsibilities

✅ Take and process customer orders over the phone and in person

✅ Prepare products for customer orders

✅ Maintain store and equipment cleanliness

✅ Stock ingredients in storage and work areas

ASSUMPTION: There is an emphasis on multitasking and communication skills, crucial for maintaining efficiency and accuracy in a fast-paced environment.

🎯 Required Qualifications

Education: Not specified

Experience: Previous customer service experience preferred

Required Skills:

• Strong verbal and written communication abilities
• Basic math skills for cash handling
• Good motor coordination for equipment use

Preferred Skills:

• Prior experience in the food service industry
• Proficiency with basic computer operations

ASSUMPTION: Candidates are expected to have fundamental literacy and numeracy skills required for effective job performance.

💰 Compensation & Benefits

Salary Range: Not specified, typical industry entry-level

Benefits:

• Flexible work schedules
• Opportunities for advancement within the company
• Training programs

Working Hours: 40 hours per week, potential for part-time shifts

ASSUMPTION: Benefits such as flexible scheduling appeal to students or individuals seeking part-time work.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, part of a fast-paced global market

Company Size: 10,001+ employees, offering substantial resources for employee development

Founded: 1960 in Ann Arbor, MI

Company Description:

• Global presence with approximately 17,100 stores
• Commitment to innovative technology in customer service
• Strong focus on internal growth and franchisee success

Company Specialties:

• Pizza and sandwiches
• Marketing and digital technology
• Data analytics and advertising

Company Website: Domino's Careers

ASSUMPTION: The company's substantial size and global reach provide varied career and skill development opportunities.

📊 Role Analysis

Career Level: Entry-level position suitable for beginners

Reporting Structure: Typically reports to store manager or assistant manager

Work Arrangement: On-site, within store operations

Growth Opportunities:

• Potential for advancement to management roles
• Opportunity to transition into corporate or franchise ownership
• Internal training programs for skill enhancement

ASSUMPTION: Progression into higher roles is supported through training and demonstration of capability.

🌍 Location & Work Environment

Office Type: Retail store front

Office Location(s): 3360 Grand Ave, Oakland, CA

Geographic Context:

• Located in a vibrant commercial area
• Accessible via public transportation
• Surrounded by a diverse customer base

Work Schedule: May include daytime, evening, and weekend shifts

ASSUMPTION: Location offers significant foot traffic, enhancing customer interaction and service delivery opportunities.

💼 Interview & Application Insights

Typical Process:

• Submit application via company's careers page
• Initial phone screening
• In-person interview with management

Key Assessment Areas:

• Communication skills
• Ability to work under pressure
• Customer service orientation

Application Tips:

• Emphasize any prior customer service experience
• Highlight flexibility in scheduling availability
• Prepare examples of problem-solving in fast-paced environments

ATS Keywords: Customer service, team player, adaptability, pizza, multitasking

ASSUMPTION: Emphasizing relevant skills and experiences enhances applicant visibility and appeal.

🛠️ Tools & Technologies

• POS systems
• Telephone operation
• Basic computer and touch screen usage

ASSUMPTION: Familiarity with basic technological tools will facilitate rapid adaptation to store procedures.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellent customer service
• Innovative approach to business practices
• Inclusive and diverse workplace culture

Work Style:

• Fast-paced and dynamic
• Collaborative team environment
• Emphasis on multitasking and adaptability

Self-Assessment Questions:

• Do I enjoy working directly with customers?
• Can I handle high-pressure situations effectively?
• Am I comfortable with varied tasks throughout the day?

ASSUMPTION: Candidates who thrive in dynamic environments and display strong interpersonal skills will be well-suited for this role.

⚠️ Potential Challenges

• Handling multiple customer orders simultaneously
• Adjusting to varying temperature conditions
• Managing physical demands such as lifting and standing
• Maintaining attention to detail in a busy setting

ASSUMPTION: Maintaining focus and efficiency in a bustling store requires developed time management and organizational skills.

📈 Similar Roles Comparison

• Comparison with similar customer service roles in retail environments
• Level of customer interaction and impact on satisfaction
• Opportunities for career progression in a global brand

ASSUMPTION: This role offers unique advancement paths within the hospitality and service sector, distinct from more static retail positions.

📝 Sample Projects

• Initiatives to improve order dispatch efficiency
• Efforts to enhance in-store customer experience
• Projects aimed at training new team members

ASSUMPTION: Continuous improvement projects optimize both customer interactions and operational procedures.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a customer service representative?
• How do you support career progression within the company?
• What training opportunities are available?
• How do you handle peak hour pressures?
• Can you describe the team dynamics here?

ASSUMPTION: Clarifying role expectations and growth opportunities will provide insights into the company's culture and operational style.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for potential phone and in-person interviews
• Highlight previous customer service experience
• Ensure availability aligns with flexible scheduling requirements
• Research the company to align your application with their values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.