Customer Service Rep(08288) - 12911 Chapman Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(08288) - 12911 Chapman Ave

🔹 Company: Domino's

🔹 Location: Garden Grove, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating a variety of equipment for product preparation
• Handling ingredients from delivery to storage and preparing products
• Processing orders via telephone with customer engagement
• Maintaining cleanliness and inventory management

ASSUMPTION: The role requires flexibility in handling various tasks from operational work to customer interactions, based on the diverse duties listed.

📋 Key Responsibilities

✅ Operate all equipment related to food preparation and delivery

✅ Stock ingredients and manage inventory

✅ Prepare products and receive/process telephone orders

✅ Complete required paperwork and maintain facility cleanliness

ASSUMPTION: Responsibilities include a significant amount of physical tasks, requiring stamina and attention to operational efficiency.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role preferred

Required Skills:

• Strong communication skills
• Basic mathematical abilities
• Proficient in computer skills for order entries

Preferred Skills:

• Inventory management experience
• Experience in a retail or food service environment

ASSUMPTION: Working in varying temperatures and conditions requires adaptability; hence, physical stamina is crucial.

💰 Compensation & Benefits

Salary Range: Not specified; typical range for similar roles in the area might apply

Benefits:

• Employee discounts
• In-store promotions and bonuses
• Potential growth within the company

Working Hours: 40 hours per week with possible overtime in peak times

ASSUMPTION: Standard benefit packages align with entry-level roles in fast food service industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - Leading the pizza delivery market globally

Company Size: Over 10,001 employees - offering substantial security and growth paths

Founded: 1960

Company Description:

• Global presence with innovative market strategies
• Dedication to customer satisfaction and brand growth
• Technologically driven, introducing apps and systems for efficiency

Company Specialties:

• Pizza production and delivery
• Technological advancements in ordering
• Marketing and customer engagement strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Assumed company strengths include technological integration for customer convenience and a strong team culture.

📊 Role Analysis

Career Level: Entry-level; suitable for recent grads or individuals looking for a career in customer service or food industry

Reporting Structure: Likely reports to a shift manager or store manager

Work Arrangement: On-site with potential for cross-training in various operational roles

Growth Opportunities:

• Opportunity to advance to supervisory roles
• Training for management positions
• Potential to work in different store locations

ASSUMPTION: Role provides foundational skills for career growth in retail or food service management.

🌍 Location & Work Environment

Office Type: Retail store focusing on customer interactions

Office Location(s): 12911 Chapman Ave, Garden Grove, CA

Geographic Context:

• Busy retail location may offer diverse customer interactions
• Close to residential areas, promoting community engagement
• Well-connected with public transportation for ease of commute

Work Schedule: Likely variable shifts, including evenings and weekends

ASSUMPTION: The environment involves fast-paced operations with direct customer engagement and teamwork dynamics.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening for assessment
• In-person interview focusing on practical skills

Key Assessment Areas:

• Customer service orientation
• Problem-solving abilities in fast-paced scenarios
• Team collaboration and attitude towards tasks

Application Tips:

• Highlight experiences in customer interactions
• Emphasize flexibility and adaptability in work environments
• Discuss previous roles involving teamwork and coordination

ATS Keywords: Customer service, equipment operation, inventory management, multitasking

ASSUMPTION: The application process aims to identify candidates with a strong customer focus and hands-on problem-solving skills.

🛠️ Tools & Technologies

• Order processing software
• Point of sale (POS) systems
• Basic kitchen equipment (ovens, cutters)

ASSUMPTION: Technological proficiency includes using in-store systems efficiently for order and inventory management.

👔 Cultural Fit Considerations

Company Values:

• Customer-first approach
• Commitment to teamwork
• Innovative spirit in all operations

Work Style:

• Proactive in taking initiative
• Efficient multitasking under pressure
• Strong communicative skills for team collaboration

Self-Assessment Questions:

• Can I maintain a high energy level throughout multiple shifts?
• Am I comfortable handling various tasks simultaneously?
• Do I enjoy interacting with different types of people daily?

ASSUMPTION: The role requires adaptability and a positive attitude to fit into Domino's customer-centric and dynamic work culture.

⚠️ Potential Challenges

• Handling fluctuating customer volumes
• Working under varying temperature conditions
• Maintaining efficiency during peak hours
• Adapting quickly to task changes

ASSUMPTION: The role will demand quick adaptability to diverse work conditions and strong problem-solving capabilities in face-paced environments.

📈 Similar Roles Comparison

• Compared to other customer service roles, this position requires more physical activity and outdoor work
• Emphasis on team-oriented tasks over independent work
• Greater engagement in operational tasks than typical call center roles

ASSUMPTION: This role uniquely combines customer service with operational responsibilities, distinguishing it from other more sedentary customer service jobs.

📝 Sample Projects

• Implementing a new inventory management system
• Participating in a team initiative to improve delivery times
• Assisting in organizing a promotional event for the store

ASSUMPTION: Assumed projects focus on operational efficiency and customer engagement improvements, providing growth opportunities in strategic areas.

❓ Key Questions to Ask During Interview

• What are the primary goals for this role in the next quarter?
• How does the team collaborate to manage peak times?
• What support systems are in place for training new employees?
• Is there room for advancement based on performance?
• How is feedback typically delivered to team members?

ASSUMPTION: Key questions should revolve around growth opportunities, team dynamics, and role expectations to ensure candidate's alignment with company goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service or food service experience
• Be ready to discuss previous experiences in handling equipment and inventory
• Highlight teamwork and adaptability skills during interviews
• Follow up with the HR contact post-interview for feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.