Customer Service Rep(08390) - 4973 yorba ranch rd

📌 Core Information

🔹 Job Title: Customer Service Representative (08390) - 4973 Yorba Ranch Rd

🔹 Company: Domino's

🔹 Location: Yorba Linda, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers both over the phone and in person to take orders and upsell.
• Handling and resolving customer complaints and inquiries.
• Maintaining cleanliness and hygiene standards in customer areas.
• Assisting in pizza preparation while adhering to food quality and safety standards.

ASSUMPTION: The role primarily focuses on customer interaction and operational support within the store, implying a high level of engagement with both the customer and product handling aspects.

📋 Key Responsibilities

✅ Take customer orders through phone calls and face-to-face interactions.

✅ Address customer concerns and ensure satisfaction.

✅ Handle cash transactions accurately and securely.

✅ Maintain a clean and welcoming area for customers.

✅ Prepare Domino's quality pizzas following specific guidelines.

✅ Adhere to hygiene and food safety standards at all times.

ASSUMPTION: Responsibilities prioritize customer service and operational tasks typical of a fast-paced restaurant environment.

🎯 Required Qualifications

Education: Not specified

Experience: Preferably some experience in customer service, though not mandatory.

Required Skills:

• Strong customer service skills
• Effective cash handling capabilities
• Basic knowledge of food hygiene and safety practices

Preferred Skills:

• Experience in a food service environment
• Ability to upsell products to customers

ASSUMPTION: A high school diploma or equivalent might be a base requirement despite not being explicitly stated, reflecting typical industry standards for entry-level roles.

💰 Compensation & Benefits

Salary Range: Not specified, but typical entry-level wages for customer service reps in fast food

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for career advancement

Working Hours: 40 hours per week, with potential for shifts spanning business operational hours

ASSUMPTION: Compensation is aligned with local labor laws and industry standards, offering benefits typically associated with entry-level food service roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants; a competitive sector focusing heavily on customer satisfaction and quality service

Company Size: 10,001+ employees, indicating a vast network and considerable resources

Founded: 1960, providing a legacy of innovation and market leadership

Company Description:

• Globally recognized as a leader in the pizza delivery market
• Innovation-driven, with initiatives like voice-ordering apps
• Presence in over 17,100 stores across 90+ international markets

Company Specialties:

• Pizza and Sandwiches
• Digital Marketing and Technology
• Data Analytics and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company values innovation and customer satisfaction, making it a stimulating environment for individuals who thrive in dynamic settings.

📊 Role Analysis

Career Level: Entry-level role suitable for early-career professionals or those transitioning into the food service industry

Reporting Structure: Likely reports to shift supervisors or store managers

Work Arrangement: On-site with a requirement for physical presence during shifts

Growth Opportunities:

• Potential advancement to supervisor or management roles
• Skill development in customer service and operations
• Possibility to transition into other roles within the company

ASSUMPTION: The position offers a springboard for career growth within the fast-food industry, with a clear path for skill enhancement and leadership roles.

🌍 Location & Work Environment

Office Type: Retail store/restaurant setting

Office Location(s): 4973 Yorba Ranch Rd, Yorba Linda, CA

Geographic Context:

• Located in a suburban area with a friendly community vibe
• Accessible public transportation options or parking may be available
• Surrounded by convenient local amenities

Work Schedule: Generally includes weekends and evenings depending on store operating hours

ASSUMPTION: The role necessitates adaptability to varying shifts, which is typical in the food service industry to meet customer demands.

💼 Interview & Application Insights

Typical Process:

• Submit an online application with a resume
• Initial phone screening
• In-person or virtual interview with store manager

Key Assessment Areas:

• Customer service ability
• Communication and interpersonal skills
• Problem-solving and resilience

Application Tips:

• Highlight any relevant customer service experience
• Emphasize a positive attitude and willingness to learn
• Be prepared to discuss how you handle challenging situations

ATS Keywords: Customer Service, Order Taking, Cash Handling, Food Safety, Hygiene

ASSUMPTION: The company utilizes an applicant tracking system and values applications that clearly reflect relevant service industry experience and skills.

🛠️ Tools & Technologies

• Point-of-sale systems
• Order management software
• Standard office software for administrative tasks

ASSUMPTION: Familiarity with basic digital tools and point-of-sale systems is beneficial and may be part of the onboarding process.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellent customer service
• Emphasis on teamwork and collaboration
• Focus on innovation and continuous improvement

Work Style:

• Fast-paced and customer-focused
• Detail-oriented and quality-driven
• Flexible and adaptable to different roles in-store

Self-Assessment Questions:

• Do I thrive in a fast-paced service environment?
• Am I comfortable handling cash and food safety practices?
• Can I maintain a positive attitude under pressure?

ASSUMPTION: The role requires adaptability and a genuine enthusiasm for customer service, fitting individuals who are proactive and team-oriented.

⚠️ Potential Challenges

• Handling high volumes of customer orders during peak times
• Managing customer expectations and complaints effectively
• Ensuring compliance with health and safety regulations
• Adapting to rapidly changing priorities in-store

ASSUMPTION: Challenges might include maintaining service quality and efficiency under pressure, common in a vibrant and bustling restaurant environment.

📈 Similar Roles Comparison

• Comparable roles in other fast-food chains offer similar responsibilities but may differ in company culture
• Opportunities for advancement and skill acquisition could vary based on franchise-specific training programs
• Remuneration and benefits may differ slightly depending on local market competition

ASSUMPTION: While job fundamentals align with other customer service roles, unique corporate resources and culture at Domino's may influence employee experience.

📝 Sample Projects

• Implementing a local marketing initiative to increase customer engagement
• Participating in a food safety and hygiene training upgrade
• Supporting a staff-led community outreach or fundraising event

ASSUMPTION: Opportunities for involvement in projects may depend on individual initiative and store management priorities, fostering a community-focused approach.

❓ Key Questions to Ask During Interview

• What are the most essential qualities for success in this role?
• How does Domino's support career development for its employees?
• Can you describe a typical shift and its challenges?
• What opportunities exist for taking on additional responsibilities?
• How are employee suggestions for improving operations handled?

ASSUMPTION: Questions aim to clarify expectations and development opportunities, helping candidates align personal goals with company objectives.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential interview by researching Domino's culture and values
• Gather relevant references to support your application
• Ensure resume and cover letter highlight relevant skills and experience
• Follow up with the recruiting team if you don't hear back within a couple of weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.