Customer Service Rep(08403) - 14130 Culver Drive, Suite G

📌 Core Information

🔹 Job Title: Customer Service Rep (08403) - 14130 Culver Drive, Suite G

🔹 Company: Domino's

🔹 Location: Irvine, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating and maintaining various equipment
• Preparing products and managing ingredient stocks
• Handling and processing telephone orders efficiently
• Maintaining cleanliness and order within the facility

ASSUMPTION: This job likely requires individuals who can work in a fast-paced environment typical of a pizza delivery service, needing physical stamina and quick decision-making skills.

📋 Key Responsibilities

✅ Operate all equipment

✅ Stock ingredients from delivery area to storage, work area, and cooler

✅ Prepare products efficiently and accurately

✅ Receive and process telephone orders meticulously

✅ Take inventory and complete associated paperwork as needed

✅ Clean equipment and facility approximately daily

ASSUMPTION: Responsibilities are critical for maintaining the operational flow and ensuring customer satisfaction within the store.

🎯 Required Qualifications

Education: Not specified, but a high school diploma or equivalent is typically preferred

Experience: 0-2 years in a customer service or similar role

Required Skills:

• Strong verbal and written communication skills
• Basic mathematical skills for handling transactions
• Physical stamina for lifting and moving items

Preferred Skills:

• Previous customer service experience
• Experience in a team-oriented environment

ASSUMPTION: While previous experience is not mandatory, familiarity with customer interactions and inventory management will be beneficial.

💰 Compensation & Benefits

Salary Range: Not specified, typically competitive for entry-level positions in the fast-food industry

Benefits:

• Employee discounts on products
• On-the-job training
• Opportunities for advancement within the company

Working Hours: Approximately 40 hours per week, with potential for overtime during peak periods

ASSUMPTION: Compensation will likely include base pay along with potential performance-based incentives typical for retail food service roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and dining

Company Size: 10,001+ employees, offering numerous career advancement opportunities

Founded: 1960

Company Description:

• Globally recognized brand with a strong emphasis on digital innovation
• Offers a fun and dynamic work environment
• Encourages growth and development for all employees

Company Specialties:

• Pizza
• Guest satisfaction through service excellence
• Technological innovations in food delivery

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company places importance on technological advancement and customer satisfaction, appealing to those interested in working within an innovative environment.

📊 Role Analysis

Career Level: Entry-level, ideal for those starting their careers in customer service

Reporting Structure: Typically reports to store management or shift supervisors

Work Arrangement: On-site with potential evening and weekend shifts, reflecting the operational hours of the store

Growth Opportunities:

• Advancement to managerial roles with experience and performance
• Opportunities to learn various aspects of store operations
• Potential for transfer within the company's extensive network of locations

ASSUMPTION: The role provides foundational experience suitable for advancing within the company or in similar industries.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Near Culver Drive, Irvine, California

Geographic Context:

• Located in a bustling area with a mix of residential and commercial activity
• Access to local amenities and transportation routes
• Proximity to corporate and other store locations in the network

Work Schedule: Typically includes evenings, weekends, and holiday shifts consistent with retail and restaurant service hours

ASSUMPTION: The work environment is fast-paced and customer-focused, requiring adaptability and resilience.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening by HR or store management
• In-person or virtual interview focusing on skills and situational responses

Key Assessment Areas:

• Customer service abilities
• Ability to work under pressure
• Team collaboration skills

Application Tips:

• Highlight relevant experience in customer service or food industries
• Demonstrate interpersonal and communication skills during interviews
• Show enthusiasm and willingness to learn new skills

ATS Keywords: Customer Service, Order Processing, Communication Skills, Teamwork, Physical Stamina

ASSUMPTION: The application process is straightforward but competitive; candidates should emphasize teamwork and customer interaction experience.

🛠️ Tools & Technologies

• POS systems for order processing
• Basic kitchen equipment
• Communication tools like telephones

ASSUMPTION: Familiarity with basic technology and kitchen tools will ease the learning curve on the job.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovation and staying ahead in technology use
• Team-oriented approach in a fast-paced environment

Work Style:

• Collaborative and supportive among team members
• Adaptability to handle busy service periods
• Focus on efficiency and accuracy in tasks

Self-Assessment Questions:

• Am I comfortable working in a fast-paced food service environment?
• Do I have the physical stamina plus the mental acuity required for this role?
• Can I communicate effectively with a team and customers?

ASSUMPTION: Candidates who thrive in dynamic, team-based environments and enjoy direct customer interaction will flourish in this role.

⚠️ Potential Challenges

• Managing high volumes of orders during peak times
• Maintaining quality and efficiency during busy shifts
• Adapting to varying temperature conditions
• Balancing multiple tasks effectively

ASSUMPTION: The challenges are typical of busy retail environments and necessitate resilience and multitasking abilities.

📈 Similar Roles Comparison

• Common with other customer service roles in retail or fast food
• Benefits often include product discounts and flexible hours
• Opportunity for skill development transferrable to other roles

ASSUMPTION: Comparing roles in similar sectors can help gauge appropriate expectations concerning responsibilities and benefits.

📝 Sample Projects

• Streamlining order processing for improved efficiency
• Participating in store events to boost local customer engagement
• Developing a system for managing ingredient stock levels effectively

ASSUMPTION: Projects are designed to enhance efficiency and customer satisfaction within the store.

❓ Key Questions to Ask During Interview

• What does a typical shift look like for this position?
• How is success measured in this role?
• What training opportunities are available for new employees?
• How does this position contribute to overall store operations?
• Are there opportunities for advancement?

ASSUMPTION: These questions help candidates understand the expectations and growth prospects associated with the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare for a potential phone or in-person interview
• Research the company to understand its values and customer service philosophy
• Follow up if you don’t hear back within a couple of weeks

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.