Customer Service Rep(08493) - 1100 S. Coast Hwy. Suite 205

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - 1100 S. Coast Hwy. Suite 205

🔹 Company: Domino's

🔹 Location: Laguna Beach, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers in person and over the phone
• Upselling and cross-selling Domino's products
• Maintaining cleanliness and safety in the customer area
• Preparing quality pizzas according to company standards

ASSUMPTION: This role focuses on both customer interaction and operational tasks, enhancing customer satisfaction and ensuring high-quality service delivery.

📋 Key Responsibilities

✅ Taking customer orders on the phone or over the counter

✅ Handling customer concerns efficiently

✅ Greeting and welcoming walk-in customers

✅ Managing cash transactions accurately

✅ Ensuring cleanliness in customer areas

✅ Making quality Domino’s pizzas

✅ Adhering to food portion control and safety practices

✅ Performing general cleaning duties

ASSUMPTION: The responsibilities suggest a fast-paced environment requiring multitasking and effective communication skills.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or food handling preferred

Required Skills:

• Customer Service
• Cash Handling
• Food Safety

Preferred Skills:

• Previous experience in a similar role
• Hygiene practices knowledge

ASSUMPTION: Skills in upselling and customer interaction are critical in this role to enhance customer orders and orders’ accuracy.

💰 Compensation & Benefits

Salary Range: Not specified (compensation likely aligns with industry standards for customer service roles in food service)

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for advancement

Working Hours: 40 hours per week; typically requires evening and weekend availability

ASSUMPTION: Benefits may cater to full-time employees, encouraging retention with growth opportunities within the company.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating extensive resources and a wide support network

Founded: 1960

Company Description:

• Innovation-focused, offering cutting-edge ordering technology
• Global presence with approximately 17,100 stores in over 90 markets
• Emphasis on fun and teamwork in the corporate culture

Company Specialties:

• Pizza and sandwiches
• Digital marketing and advertising
• Technological innovation in the food industry

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's strong global brand suggests a stable employment environment with potential international career opportunities.

📊 Role Analysis

Career Level: Entry-level position, ideal for individuals starting a career in customer service or food service industries

Reporting Structure: Likely reports to a shift manager or store manager

Work Arrangement: Strictly on-site, full-time work

Growth Opportunities:

• Potential for promotions to shift leader or managerial roles
• Skill development in customer service and food handling
• Networking opportunities within a global brand

ASSUMPTION: Entry-level positions are suitable for gaining experience that can lead to career progression within the company.

🌍 Location & Work Environment

Office Type: Retail food establishment

Office Location(s): 1100 S. Coast Hwy. Suite 205, Laguna Beach, California

Geographic Context:

• Located in a high-traffic tourist area offering diverse customer interactions
• Proximity to beach and local attractions provides a dynamic working environment
• Potential for seasonal business fluctuations impacting work pace

Work Schedule: Requires flexibility, with evening and weekend shifts common

ASSUMPTION: The location suggests the ability to interact with a varied customer base, enhancing broad customer service skills.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Preliminary phone interview
• In-person interview with store management

Key Assessment Areas:

• Customer service aptitude
• Problem-solving abilities
• Adaptability and multitasking under pressure

Application Tips:

• Highlight any customer service experience
• Demonstrate flexibility in work schedule preferences
• Prepare examples of handling difficult customer interactions

ATS Keywords: Customer service, cash handling, food safety, multitasking, teamwork

ASSUMPTION: The application process emphasizes customer service and adaptability, critical to success in this role.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Food safety management tools
• Customer relationship management (CRM) solutions

ASSUMPTION: Familiarity with standard retail and food service tools enhances efficiency and service quality.

👔 Cultural Fit Considerations

Company Values:

• Commitment to product quality
• Customer-centric service approach
• Collaborative and supportive team environment

Work Style:

• Fast-paced and customer-focused
• Team-oriented with emphasis on communication
• Flexible and adaptable under varying conditions

Self-Assessment Questions:

• Am I comfortable in a fast-paced, high-pressure environment?
• Do I enjoy interacting with diverse customer groups?
• Can I maintain high service standards consistently?

ASSUMPTION: The company culture values resilience and adaptability, which are essential in a customer service environment.

⚠️ Potential Challenges

• High customer volume during peak hours
• Maintaining quality under time constraints
• Balancing multiple responsibilities simultaneously
• Adapting to varied customer interactions

ASSUMPTION: Challenges are typical of fast-paced retail environments, providing opportunities to develop problem-solving skills.

📈 Similar Roles Comparison

• Similar roles in other fast-food chains may offer comparable tasks and challenges
• Opportunity to transfer skills across different sectors of the food service industry
• Experience gained can lead to roles with increased responsibility

ASSUMPTION: Experience in this role can be advantageous for moving into more specialized or managerial positions within the service industry.

📝 Sample Projects

• Improving upselling techniques to increase sales per order
• Enhancing team efficiency in high-demand times through process optimization
• Developing customer feedback systems to improve service quality

ASSUMPTION: Engaging in process improvement projects could lead to recognition and career advancement opportunities.

❓ Key Questions to Ask During Interview

• What does a typical workday look like for this position?
• How is success measured for this role?
• What is the biggest challenge faced by your customer service team?
• How does the company support professional development?
• What are the pathways for career progression within the company?

ASSUMPTION: Understanding the expectations and growth opportunities can aid candidates in aligning their career goals with the company’s direction.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant experience and skills
• Prepare for interview questions related to customer service scenarios
• Demonstrate flexibility regarding work hours
• Follow up after the interview to express your continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.