Customer Service Rep(08495) - 2165 Bennington Street

📌 Core Information

🔹 Job Title: Customer Service Rep(08495) - 2165 Bennington Street

🔹 Company: Domino's

🔹 Location: Roanoke, Virginia, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking customer orders accurately and efficiently
• Preparing pizzas according to Domino’s standards
• Ensuring customer satisfaction through exceptional service
• Working energetically in a fun and fast-paced environment

ASSUMPTION: The role primarily involves operational and customer-facing responsibilities within Domino's store, focusing on providing a high-quality customer experience.

📋 Key Responsibilities

✅ Take customer orders via phone or in-person

✅ Prepare and bake pizzas following company recipes

✅ Provide excellent customer service to ensure high satisfaction

ASSUMPTION: Emphasis is on customer interaction and maintaining a lively and fast-paced working environment, characteristic of retail food service roles.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a similar role

Required Skills:

• Customer service experience
• Ability to take accurate orders
• Strong multitasking capabilities

Preferred Skills:

• Previous experience in a fast-food or retail environment
• Familiarity with pizza making

ASSUMPTION: The required skills emphasize personality traits and basic operational capabilities, suitable for entry-level candidates with minimal experience.

💰 Compensation & Benefits

Salary Range: Not specified, typical entry-level compensation in the food service industry expected

Benefits:

• Employee discounts
• Flexible scheduling
• Opportunities for career growth within the company

Working Hours: 40 hours per week, with potential flexibility

ASSUMPTION: The position may offer standard perks such as employee discounts and career opportunities within Domino's, given industry norms.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery across global markets

Company Size: 10,001+ employees, which suggests strong corporate support and resources

Founded: 1960

Company Description:

• A leading brand in global pizza delivery
• Innovation in technology and product offerings
• Commitment to employee growth and fun workplace culture

Company Specialties:

• Pizza
• Technology development
• Marketing and advertising

Company Website: Domino's Careers

ASSUMPTION: Domino’s is a well-established entity in the food service industry, offering structured career paths and innovative environments for employees.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Reports to store manager or supervisor

Work Arrangement: On-site at the listed Domino’s location

Growth Opportunities:

• Positions in management for those showing leadership potential
• Cross-training in various store roles for skill diversity
• Advancement within the global brand operations

ASSUMPTION: Progression is based on performance and eagerness to learn; typical in structured franchise models.

🌍 Location & Work Environment

Office Type: Retail store setting

Office Location(s): 2165 Bennington Street, Roanoke, VA

Geographic Context:

• Located in a vibrant community in Roanoke
• Accessible via public transportation
• Surrounded by a supportive and diverse neighborhood customer base

Work Schedule: Varied shifts may include evenings and weekends

ASSUMPTION: The location supports a dynamic and multicultural work environment with regular customer engagement.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Communication skills
• Customer service orientation
• Ability to work in a fast-paced environment

Application Tips:

• Emphasize any previous customer service experience
• Highlight availability for flexible scheduling
• Prepare to discuss scenarios showcasing teamwork

ATS Keywords: Customer service, pizza making, order taking, outgoing personality, efficiency

ASSUMPTION: Candidates who can demonstrate readiness to contribute to a high-energy team are likely favored during recruitment.

🛠️ Tools & Technologies

• POS systems for order management
• Commercial kitchen equipment
• Communication tools for customer interaction

ASSUMPTION: Familiarity with standard retail technology solutions aids in smoother onboarding.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Teamwork and collaboration

Work Style:

• Energetic and proactive
• Ability to handle pressure
• Coordinative and supportive in team settings

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Do you enjoy interacting with customers frequently?
• Can you efficiently manage tasks simultaneously?

ASSUMPTION: Candidates should be prepared to adapt to a dynamic workplace emphasizing quick service and positive customer interactions.

⚠️ Potential Challenges

• Maintaining service quality during high-volume periods
• Balancing multiple customer orders simultaneously
• Adapting to flexible shift requirements
• Consistency in following operational protocols

ASSUMPTION: Challenges typical in retail food services are expected, particularly those requiring stamina and multitasking abilities.

📈 Similar Roles Comparison

• Similar roles in fast-food chains may offer varied company-specific training
• Opportunities for more personalized customer interaction in smaller setups
• Differences in advancement paths depending on company scale

ASSUMPTION: Comparisons draw on parallels within entry-level roles across similar industry players, noting nuances in brand-specific operations.

📝 Sample Projects

• Implementing a new order management process for speed efficiency
• Participating in a team event to boost community engagement
• Assisting in the launch of a new product line

ASSUMPTION: Projects internally focused on improving service levels and expanding customer engagement may arise.

❓ Key Questions to Ask During Interview

• What typical career paths are available for employees in this role?
• How does Domino’s measure success in customer interactions?
• Are there any specific training programs for skill enhancement?
• How does the company ensure work-life balance for its employees?
• What opportunities exist for progressing to leadership positions?

ASSUMPTION: Asking these questions may clarify career development paths and company support systems within this role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant skills
• Attach any letters of recommendation if applicable
• Be ready for a possible initial phone interview
• Plan to visit the store for an in-person interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.