Customer Service Rep(08523) - 751 Sterling Pkwy Suite 300

📌 Core Information

🔹 Job Title: Customer Service Representative (08523) - 751 Sterling Pkwy Suite 300

🔹 Company: Domino's

🔹 Location: Lincoln, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service
• Opportunity for growth and advancement within the company
• Engagement in a team environment
• Dealing with a variety of customer-related tasks

ASSUMPTION: The role involves direct interaction with customers, requiring strong communication skills and the ability to handle various scenarios in a fast-paced work environment.

📋 Key Responsibilities

✅ Receive and process telephone orders from customers

✅ Prepare pizza and other menu items

✅ Operate store equipment and maintain cleanliness

✅ Stock ingredients and handle deliveries

ASSUMPTION: Aside from customer interaction, the role involves hands-on tasks like food preparation and store maintenance, which may require physical stamina.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a related field

Required Skills:

• Strong communication skills
• Basic math skills
• Teamwork and adaptability

Preferred Skills:

• Problem-solving abilities
• Attention to detail

ASSUMPTION: Given the entry-level nature of the position, prior experience in a similar role may be beneficial but is not required.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• On-the-job training
• Opportunities for career advancement
• A supportive team environment

Working Hours: 40 hours per week, flexibility in shift scheduling may be necessary

ASSUMPTION: Competitive hourly wage with potential for overtime and possible access to company-provided benefits for full-time employees.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees globally

Founded: 1960

Company Description:

• Leading pizza delivery brand with a global presence
• Innovative in technology and customer service
• Values diversity and staff development

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The role is with a franchise of Domino's, implying variations in management style and specific benefits compared to corporate locations.

📊 Role Analysis

Career Level: Entry-level with potential upward mobility

Reporting Structure: Reports directly to Store Manager

Work Arrangement: Mandatory on-site presence

Growth Opportunities:

• Opportunities to become a Store Manager
• Advancement into corporate roles
• Potential for franchise ownership

ASSUMPTION: The company promotes from within, making it ideal for individuals seeking a long-term career path in the service industry.

🌍 Location & Work Environment

Office Type: In-store pizza delivery environment

Office Location(s): Situated at 751 Sterling Pkwy, Lincoln, CA

Geographic Context:

• Lincoln is part of the Sacramento metro area
• Opportunities for networking within the region
• Varied customer demographic due to diverse locations

Work Schedule: Varies based on operational needs, including weekends and evenings

ASSUMPTION: Store operations require flexibility, possibly involving rotational shifts to ensure coverage during peak hours.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview with management

Key Assessment Areas:

• Customer service skills
• Problem-solving abilities
• Teamwork experience

Application Tips:

• Highlight any previous customer service experience
• Prepare to discuss how you handle challenging situations
• Emphasize flexibility and adaptability

ATS Keywords: Customer Service, Retail, Communication Skills, Teamwork

ASSUMPTION: Emphasis on interpersonal skills during the interview to assess fit within the team-oriented culture.

🛠️ Tools & Technologies

• Point of Sale systems
• Basic computer literacy
• Telephone systems

ASSUMPTION: Familiarity with standard retail technology is expected, training provided for specific software used by Domino's.

👔 Cultural Fit Considerations

Company Values:

• Diversity and Inclusion
• Customer First Attitude
• Innovation and Improvement

Work Style:

• Fast-paced environment
• Collaborative teamwork
• Customer-oriented approach

Self-Assessment Questions:

• Can I maintain high energy in fast-paced situations?
• Am I comfortable interacting with diverse customers?
• Do I enjoy collaborating as part of a team?

ASSUMPTION: Candidates are expected to align with company values prioritizing customer satisfaction and teamwork.

⚠️ Potential Challenges

• Handling peak hours with high customer demand
• Maintaining productivity in varying temperatures
• Ensuring accuracy under pressure
• Physical endurance for continuous movement

ASSUMPTION: The retail and service environment can be demanding; candidates should evaluate their capacity for such a dynamic setting.

📈 Similar Roles Comparison

• Customer Service Associate in retail stores
• Food Service Worker in other quick-service establishments
• Junior Team Member in cafes or fast food outlets

ASSUMPTION: Similar roles involve customer service, basic food preparation, and store maintenance, often requiring less formal experience but strong interpersonal skills.

📝 Sample Projects

• Implementing a new customer feedback system
• Developing a local customer loyalty program
• Optimizing operational efficiency during peak hours

ASSUMPTION: Projects typically focus on enhancing customer relations and improving service delivery efficiency.

❓ Key Questions to Ask During Interview

• What opportunities for advancement are available within the company?
• Can you describe the team dynamic at this location?
• How does the company support ongoing employee development?
• What are the most common challenges faced by team members?
• What metrics are used to evaluate performance?

ASSUMPTION: Inquiries should focus on career growth, team culture, and performance expectations to assess alignment with personal career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume emphasizing relevant experience and skills
• Follow up with store management for potential interview schedules
• Gather references to provide upon request
• Stay informed about company updates and products

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.