Customer Service Rep((08559) - 8008 Walerga Road, Suite 400

📌 Core Information

🔹 Job Title: Customer Service Representative (08559) - 8008 Walerga Road, Suite 400

🔹 Company: Domino's

🔹 Location: Antelope, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not Specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service in-person and via telephone
• Supporting daily operations, including stocking and cleanliness
• Participating in training and advancement opportunities
• Contributing to a diverse and inclusive work environment

ASSUMPTION: The role appears suitable for entry-level candidates or those seeking to enter the customer service sector with growth potential.

📋 Key Responsibilities

✅ Process customer orders accurately over the phone and in-person

✅ Operate, clean, and maintain store equipment

✅ Stock ingredients and manage store inventory

✅ Maintain cleanliness and follow health and safety standards

ASSUMPTION: Responsibilities are foundational for customer service roles in the food industry, focusing on operation and customer handling.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred

Experience: No prior experience required; strong attitude and work ethic necessary

Required Skills:

• Strong communication skills
• Basic math skills for handling transactions
• Teamwork and problem-solving abilities

Preferred Skills:

• Customer service experience
• Adaptability in fast-paced environments

ASSUMPTION: Assuming typical entry-level customer service roles prioritize attitude and a basic skill set over formal qualifications.

💰 Compensation & Benefits

Salary Range: Not specified; typical customer service roles in similar companies may range from $15-$18/hour depending on location and experience.

Benefits:

• Employee discounts on products
• Opportunities for promotions and management growth
• Training and skill advancement opportunities

Working Hours: Standard 40-hour workweek, typically with flexibility required on evenings and weekends

ASSUMPTION: Assuming salary competes within local market averages, with benefits emphasizing promotion and discounts.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant sector known for operations efficiency and customer focus

Company Size: 10,001+ employees; offers a large network and stability for career growth

Founded: 1960; a long history of market presence and brand recognition

Company Description:

• Innovative and driven corporate culture
• Focus on technology and customer service leadership
• One of the strongest global pizza brands, with significant market influence

Company Specialties:

• Pizza and Sandwiches
• Marketing and Advertising
• Technology and Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's significant market presence suggests robust operational frameworks and employee development opportunities.

📊 Role Analysis

Career Level: Entry-level position suitable for new graduates or those seeking entry into the service industry

Reporting Structure: Likely reports to store manager and/or assistant manager depending on store hierarchy

Work Arrangement: On-site presence required for operating machinery and customer interactions

Growth Opportunities:

• Advancement to management roles
• Opportunities to join franchise ownership for driven individuals
• Skill development and training for career progression

ASSUMPTION: Position designed as a starting point for internal elevation within the Domino's franchise echelons.

🌍 Location & Work Environment

Office Type: Quick-service restaurant setting with a fast-paced, high-interaction work style

Office Location(s): Antelope, California

Geographic Context:

• Located within a suburban area
• Accessible by public transportation
• Proximity to local amenities and customer base

Work Schedule: Flexible schedule with an emphasis on evenings and weekends to meet peak customer demands

ASSUMPTION: Working in suburban areas may offer less commute stress compared to urban centers, with local customer interactions.

💼 Interview & Application Insights

Typical Process:

• Submit resume and cover letter through the company website
• Initial screening by HR or store manager
• In-person or virtual interview with store management

Key Assessment Areas:

• Communication and customer service skills
• Problem-solving and adaptability
• Teamwork and cultural fit

Application Tips:

• Highlight customer service experiences
• Emphasize ability to work within a team setting
• Prepare to discuss scenarios on handling customer complaints

ATS Keywords: Customer Service, Teamwork, Adaptability, Communication Skills, Problem Solving

ASSUMPTION: Application processes in franchises focus on interpersonal and communicational skills due to high customer interaction.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order processing
• Standard restaurant machinery (ovens, coolers)
• Communication devices (phones, headsets)

ASSUMPTION: Basic technology interaction required, emphasizing digital order processing and efficient communication tools.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Inclusivity and diversity
• Continuous improvement and innovation

Work Style:

• Customer-focused approach
• Team-driven efforts
• Adaptability to fast-paced environments

Self-Assessment Questions:

• Can I maintain a positive attitude in a busy setting?
• Am I comfortable interacting with diverse teams and customers?
• Do I thrive in environments requiring rapid adaptation?

ASSUMPTION: Emphasis on cultural fit to ensure commitment to customer-centric roles is sustained amongst diverse teams.

⚠️ Potential Challenges

• Managing under high-stress environments during peak hours
• Balancing inventory and order accuracy
• Maintaining consistency under rapidly changing conditions
• Physically demanding tasks with prolonged standing periods

ASSUMPTION: Common challenges in fast-food industries involve managing both customer service pressures and operational demands simultaneously.

📈 Similar Roles Comparison

• Fast-food cashier positions also focus on customer service and POS operations
• Retail roles may offer less focus on food preparation but require similar customer interaction skills
• Delivery jobs additionally require transportation management

ASSUMPTION: Roles compared often demand a similar skill set focusing on direct customer service and operations.

📝 Sample Projects

• Organizing and leading local marketing events to boost store traffic
• Implementing a customer feedback initiative to enhance service quality
• Participating in cross-training programs to increase operational versatility

ASSUMPTION: Initiatives aimed at improving customer experience and store operations are typical projects in this role.

❓ Key Questions to Ask During Interview

• How does the store support career advancement within the franchise?
• What are the key challenges faced by customer service representatives?
• How is performance evaluated for success in this role?
• What training programs are available to enhance skill development?
• How does the company facilitate a diverse and inclusive environment?

ASSUMPTION: Questions aimed to understand personal growth opportunities and operational topics tend to reflect successful career integration.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume focusing on customer service and teamwork experiences
• Write a cover letter highlighting adaptability and problem-solving skills
• Practice for potential interview scenarios about customer interaction
• Research more about Domino's and its market presence

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.