Customer Service Rep(08600) - 28 S. Parish St.

📌 Core Information

🔹 Job Title: Customer Service Rep(08600) - 28 S. Parish St.

🔹 Company: Domino's

🔹 Location: Johnstown, Colorado, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating various store equipment.
• Stocking ingredients and managing inventory.
• Preparing Domino's products for customers.
• Processing telephone and verbal orders efficiently.

ASSUMPTION: This role will require basic retail and customer service skill sets, typical of entry-level positions in the food service industry.

📋 Key Responsibilities

✅ Operate all equipment safely and efficiently.

✅ Stock ingredients from delivery areas to storage and work areas.

✅ Prepare and assemble products according to company standards.

✅ Clean and maintain equipment and facilities daily.

✅ Process customer orders and payments both over the phone and in person.

ASSUMPTION: The day-to-day responsibilities align with typical fast-food service roles, focusing on rapid task execution and customer interaction.

🎯 Required Qualifications

Education: Not specified, likely high school diploma or equivalent.

Experience: Entry-level, 0-2 years preferred.

Required Skills:

• Strong verbal and written communication skills.
• Proficiency in basic mathematics for making change.
• Ability to multitask in a fast-paced environment.

Preferred Skills:

• Previous experience in customer service or retail.
• Basic computer skills for using in-store software.

ASSUMPTION: With no specific educational requirement, the role is accessible to a broad range of candidates, including students and those seeking entry-level opportunities.

💰 Compensation & Benefits

Salary Range: Not specified. Based on industry norms, expect hourly wages typical of entry-level retail positions.

Benefits:

• In-store discounts on products.
• Flexible working hours for students.
• On-the-job training and development.

Working Hours: Full time, 40 hours per week with some flexibility required.

ASSUMPTION: Given the nature of food service roles, benefits might include meal discounts and flexible working schedules, ideal for part-time workers or students.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, which suggests robust corporate support and multiple career paths within the company.

Founded: 1960

Company Description:

• A globally recognized brand specializing in pizza delivery.
• Focused on technological innovation in food service.
• Committed to local and international market expansion.

Company Specialties:

• Pizza and sandwiches.
• Marketing and technology development.
• Digital analytics and advertising.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given its size and industry position, Domino’s is likely to offer diverse career growth opportunities and resources for professional development.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals starting their careers in customer service or retail.

Reporting Structure: Likely reports to store or shift manager.

Work Arrangement: On-site, requiring presence in store during working hours.

Growth Opportunities:

• Progression to supervisory roles.
• Skills development in customer service and operations.
• Potential transfer to different store locations or departments.

ASSUMPTION: This position can serve as a stepping stone for those interested in climbing the retail or hospitality career ladder.

🌍 Location & Work Environment

Office Type: Retail store environment.

Office Location(s): Johnstown, Colorado, with other stores nationwide.

Geographic Context:

• Located in a suburban area with access to local amenities.
• Community-driven neighborhood with potential for local customer interactions.
• The town is well-connected by public transport and offers a peaceful environment.

Work Schedule: May include evenings and weekends, typical of retail settings.

ASSUMPTION: The location suggests a balance between community-oriented customer service and operational efficiency typical of retail environments.

💼 Interview & Application Insights

Typical Process:

• Online application submission.
• Initial phone interview to assess basic qualifications.
• On-site interview with store manager or supervisor.

Key Assessment Areas:

• Customer service aptitude and communication skills.
• Ability to work under pressure and manage time effectively.
• Experience with teamwork and collaborative tasks.

Application Tips:

• Highlight any previous customer service or retail experience.
• Emphasize availability and flexibility with schedule.
• Prepare examples of past problem-solving experiences.

ATS Keywords: Customer Service, Order Processing, Teamwork, Communication Skills

ASSUMPTION: Application processes involve standard retail interviewing techniques focusing on personality and customer service orientation.

🛠️ Tools & Technologies

• Order management software for processing sales.
• Basic office tech such as computers and touchscreens.
• Various kitchen appliances for product preparation.

ASSUMPTION: The technology used is standard within the food retail industry, focusing on order efficiency and product quality.

👔 Cultural Fit Considerations

Company Values:

• Dedication to delivering quality products.
• Commitment to innovation and continuous improvement.
• Building community connections through service.

Work Style:

• Team-centric to ensure operational efficiency.
• Detail-oriented to meet quality standards.
• Adaptable and proactive in addressing customer needs.

Self-Assessment Questions:

• Can I handle working in a fast-paced environment?
• Am I comfortable interacting with diverse customer groups?
• Do I value teamwork and collaboration in the workplace?

ASSUMPTION: Candidates should resonate with a service-oriented culture that values efficiency and customer satisfaction.

⚠️ Potential Challenges

• Enduring long hours on your feet.
• Managing customer demands and escalations.
• Adapting to fluctuating work temperatures.
• Handling repetitive tasks with consistency.

ASSUMPTION: Recognizing the physical and mental demands of fast-food service roles allows candidates to better prepare for daily challenges.

📈 Similar Roles Comparison

• Similar customer service roles may offer varied benefits based on company size and structure.
• Differences may exist in required technical skills and equipment use.
• Career progression opportunities could vary significantly with smaller companies.

ASSUMPTION: A comparison highlights different growth paths and benefits that can vary with employer resources and company culture.

📝 Sample Projects

• Leading a store reorganization initiative.
• Developing a customer satisfaction survey.
• Contributing to a promotional event or campaign.

ASSUMPTION: These projects emphasize teamwork and leadership potential within the role's scope.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Rep?
• How do you measure success in this role?
• Are there opportunities for professional development?
• What challenges does the store currently face?
• How does the team handle customer complaints and escalations?

ASSUMPTION: These questions focus on understanding the role and company expectations, enhancing candidate preparedness and alignment.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a phone screening by reviewing common customer service scenarios.
• Schedule a store visit to understand the work environment.
• Review the company's values and recent news to discuss during the interview.
• Ensure resume includes keywords from the job posting to pass Applicant Tracking Systems.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.