Customer Service Rep(08699) - 12130 Hesperia Rd, Suite A

📌 Core Information

🔹 Job Title: Customer Service Representative (08699) - 12130 Hesperia Rd, Suite A

🔹 Company: Domino's

🔹 Location: Victorville, California, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: April 1, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operating equipment and preparing products in a fast-paced environment
• Managing inventory and stocking ingredients efficiently
• Processing telephone orders with accuracy and courtesy
• Maintaining cleanliness and sanitation of the workspace daily

ASSUMPTION: The job requires handling physical tasks associated with restaurant operations, which may include some level of physical exertion and dexterity.

📋 Key Responsibilities

✅ Operate all necessary equipment

✅ Stock ingredients from delivery and storage areas

✅ Prepare products as per company standards

✅ Receive and process telephone orders

✅ Take inventory and complete related paperwork

✅ Clean equipment and facility on a daily basis

ASSUMPTION: Responsibilities are indicative of a hands-on role requiring multitasking and efficiency under pressure.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service or related role

Required Skills:

• Strong verbal and written communication skills
• Basic mathematical skills and ability to make correct monetary change
• Proficiency with computer input or touch screen interfaces

Preferred Skills:

• Previous experience in the food service industry
• Knowledge of typical inventory management processes

ASSUMPTION: Basic education such as a high school diploma is assumed though not explicitly mentioned.

💰 Compensation & Benefits

Salary Range: Not specified, but typically entry-level roles in this industry pay hourly.

Benefits:

• Training provided on the job
• Opportunity for growth within a globally recognized company
• Employee discounts and flexible scheduling

Working Hours: 40 hours per week, with potential for shifts during evenings and weekends

ASSUMPTION: Compensation details are assumed consistent with industry standards for entry-level customer service roles.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on global pizza delivery and food service

Company Size: Over 10,001 employees, offering a large support network and resources

Founded: 1960, providing a rich history and established brand presence

Company Description:

• One of the world's leading public restaurant brands
• Innovative approaches with technology integration in food service
• A diverse and dedicated workforce

Company Specialties:

• Pizza
• Sandwiches
• Technological innovation in ordering systems

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's Company leverages its scale to offer robust career pathways and development opportunities.

📊 Role Analysis

Career Level: Entry-level, suitable for recent graduates or individuals with limited experience

Reporting Structure: Likely reports to a store manager or team lead

Work Arrangement: On-site, with potential shift work

Growth Opportunities:

• Potential to advance to supervisory roles within stores
• Training provided allows for skill development
• Exposure to customer service excellence practices

ASSUMPTION: The role may serve as a stepping stone for those pursuing management positions in retail or service industries.

🌍 Location & Work Environment

Office Type: On-site store environment with public interaction

Office Location(s): 12130 Hesperia Rd, Suite A

Geographic Context:

• Victorville is a growing community within Southern California
• Accessible location with public transport and local amenities
• Busy retail area with potential customer foot traffic

Work Schedule: Flexible, with likely shifts over weekends and holidays

ASSUMPTION: The requirement for weekend and holiday shifts is based on typical customer service roles within the restaurant industry.

💼 Interview & Application Insights

Typical Process:

• Initial online application screening
• Telephonic or in-person interview
• Submission of relevant work access documentation

Key Assessment Areas:

• Communication skills
• Ability to handle fast-paced environments
• Basic problem-solving abilities

Application Tips:

• Highlight any prior customer service or retail experience
• Demonstrate an eagerness to learn and grow
• Prepare for questions on handling difficult customers

ATS Keywords: Customer Service, Order Processing, Communication, Equipment Operation

ASSUMPTION: The application process is inferred to follow common retail hiring practices, including a focus on personality and fit.

🛠️ Tools & Technologies

• Point of Sale (POS) system
• Telephone system for taking orders
• Basic kitchen equipment (ovens, preparation tools)

ASSUMPTION: Familiarity with POS systems and kitchen equipment usage is assumed standard, though training is provided.

👔 Cultural Fit Considerations

Company Values:

• Customer-centricity
• Innovation in service delivery
• Commitment to quality and safety

Work Style:

• Adaptable to dynamic and fast-paced environments
• Collaborative team player
• Attention to detail, especially in customer interactions

Self-Assessment Questions:

• Am I comfortable working in a customer-facing role?
• Can I handle multitasking without compromising quality?
• Do I thrive in environments where teamwork is emphasized?

ASSUMPTION: Cultural fit considerations align with Domino's focus on team cohesion and customer satisfaction.

⚠️ Potential Challenges

• Handling difficult or dissatisfied customers
• Managing high volumes of orders during peak times
• Performing repetitive tasks with attention to detail
• Physical demands of operating equipment continuously

ASSUMPTION: These challenges are typical for roles in high-demand food service environments.

📈 Similar Roles Comparison

• Similar Customer Service roles in different retail settings
• Entry-level positions in fast-food chains
• Roles in small to medium-sized local eateries

ASSUMPTION: Comparisons are based on typical responsibilities and workload found in the food service industry.

📝 Sample Projects

• Participating in a store promotional event
• Collaborating on a team to improve order processing times
• Developing ideas for enhancing customer service during downtime

ASSUMPTION: Projects related to operational efficiency and customer service enhancements are assumed based on typical role tasks.

❓ Key Questions to Ask During Interview

• What does a typical day look like in this role?
• How do you measure success for a Customer Service Representative?
• What training programs are available to employees?
• Can you describe the team dynamics here?
• What growth opportunities exist within Domino's?

ASSUMPTION: Questions selected focus on work environment, expectations, and professional development.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume, highlighting relevant experience
• Be ready for potential initial screening via phone
• Research the company to better understand its culture and values
• Practice for a behavior-focused interview, emphasizing customer service skills

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.