📌 Core Information
🔹 Job Title: Customer Service Rep (08761) - 113 E. Butler Rd. Unit D
🔹 Company: Domino's
🔹 Location: Mauldin, South Carolina, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: April 1, 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not specified (On-site)
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Providing exceptional customer service in a fast-paced environment.
- Operating equipment and handling product inventory.
- Maintaining cleanliness and order in the store.
- Flexibly adapting to varying work schedules and customer demands.
ASSUMPTION: The job description suggests a dynamic role where multitasking and adaptability are crucial due to the variability in customer flow and store operations.
📋 Key Responsibilities
✅ Operate all equipment and handle stock ingredients.
✅ Prepare product and receive/process telephone orders.
✅ Maintain cleanliness of equipment and facility daily.
✅ Assist with inventory and complete associated paperwork.
ASSUMPTION: It is assumed that training will cover these responsibilities in depth as they are fundamental to the role.
🎯 Required Qualifications
Education: Not specified
Experience: 0-2 years in a similar environment is preferred, but not required.
Required Skills:
- Strong communication skills for interacting with customers.
- Basic math skills for handling transactions and inventory.
- Ability to operate a computer for order processing.
Preferred Skills:
- Previous customer service experience.
- Experience in fast-paced environments.
ASSUMPTION: The emphasis on communication and basic math skills suggests these are critical for the role's success.
💰 Compensation & Benefits
Salary Range: Not specified
Benefits:
- Opportunities for advancement within the company.
- Flexible work schedules that accommodate other commitments.
- Training and development programs.
Working Hours: Flexibility with schedules; full-time and part-time opportunities available.
ASSUMPTION: Compensation is competitive with industry standards, given the emphasis on job growth and opportunities at Domino’s.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants
Company Size: 10,001+ employees, indicating a large, established network.
Founded: 1960
Company Description:
- Global leader in pizza delivery with a strong franchise model.
- Innovative approach to technology in food ordering and delivery.
- Commitment to customer satisfaction and employee growth.
Company Specialties:
- Pizza and sandwiches
- Technology and digital innovation
- Marketing and advertising
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: Given its market position, Domino's provides ample resources and opportunities for career progression.
📊 Role Analysis
Career Level: Entry-level, suitable for those starting their career in customer service.
Reporting Structure: Reports to store manager or assistant manager.
Work Arrangement: On-site in a fast-paced store environment.
Growth Opportunities:
- Potential for progression to management roles.
- Learning and development programs available.
- Possibility to transition into corporate or franchise operations.
ASSUMPTION: The role is structured to facilitate skill development and upward mobility within the company.
🌍 Location & Work Environment
Office Type: Store location with a focus on customer interaction and product preparation.
Office Location(s): Mauldin, South Carolina
Geographic Context:
- Located in a bustling area, likely with steady customer traffic.
- Weather conditions may affect deliveries and external operations.
- Community focused, offering local engagement opportunities.
Work Schedule: Varies with full-time and part-time hours available.
ASSUMPTION: Given the nature of the role, flexibility in working hours is a key consideration for this position.
💼 Interview & Application Insights
Typical Process:
- Online application submission.
- Initial phone screening with HR or store manager.
- In-person interview or on-the-job trial period.
Key Assessment Areas:
- Communication skills and customer interaction ability.
- Adaptability to fast-paced environments.
- Basic math and technical skills for order processing.
Application Tips:
- Highlight previous customer service experience.
- Emphasize flexibility and willingness to work varied hours.
- Showcase your teamwork and problem-solving capabilities.
ATS Keywords: Customer service, communication skills, teamwork, fast-paced, flexibility, basic math.
ASSUMPTION: The assessment focuses on practical and interpersonal abilities, essential for customer-facing roles.
🛠️ Tools & Technologies
- POS systems for order processing.
- Calculators for handling transactions.
- Basic computing tools for inventory management.
ASSUMPTION: Familiarity with standard retail and food service technologies will be beneficial in adjusting quickly to the role.
👔 Cultural Fit Considerations
Company Values:
- Teamwork and collaboration.
- Commitment to quality and customer service.
- Innovation and adaptability.
Work Style:
- Fast-paced and customer-focused.
- Hands-on and adaptable to changing demands.
- Collaborative and supportive team environment.
Self-Assessment Questions:
- Do I enjoy working in a fast-paced, customer-oriented environment?
- Am I flexible with working hours and willing to learn new skills?
- Can I adapt quickly to new technologies and procedures?
ASSUMPTION: Cultural fit will highly depend on an individual's capacity to thrive in a dynamic, team-centric environment.
⚠️ Potential Challenges
- Maintaining customer satisfaction during peak hours.
- Handling physical demands of the job, such as standing for long periods.
- Managing inventory and stock accurately.
- Adapting to varying temperatures and physical environments.
ASSUMPTION: Given the nature of the industry, these challenges are typical and require resilience and effective time management.
📈 Similar Roles Comparison
- Other fast-food customer service roles may offer less focus on growth opportunities.
- Retail positions may not require operating specific food service equipment.
- Different flexibility with work schedules compared with similar roles in various sectors.
ASSUMPTION: The growth potential and opportunities at Domino's set it apart from similar roles at smaller or less flexible companies.
📝 Sample Projects
- Customer service excellence training initiatives.
- Inventory management improvements and best practices.
- Participating in promotional campaigns and product launches.
ASSUMPTION: While primary duties are operational, auxiliary activities like promotional efforts may also be part of the role, ensuring a diverse work experience.
❓ Key Questions to Ask During Interview
- What growth opportunities does Domino's offer for this role?
- How does Domino's support employee development and training?
- What does a typical day look like for a customer service representative?
- How does the team handle busy periods or peak hours?
- What are some of the challenges faced in this role and how can they be addressed?
ASSUMPTION: These questions help candidates assess the fit of the role and the opportunities available for personal and professional growth.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare for a phone screening by reviewing common customer service scenarios.
- Update your resume to highlight relevant skills and experiences.
- Research Domino's company culture and values.
- Practice responses to typical interview questions regarding customer service.
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
