Customer Service Rep(08791) - 4550 Eldorado Pkwy

📌 Core Information

🔹 Job Title: Customer Service Rep(08791) - 4550 Eldorado Pkwy

🔹 Company: Domino's

🔹 Location: McKinney, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified (On-site)

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Taking phone orders professionally and efficiently
• Preparing pizza and other products
• Utilizing computer systems for order entry
• Maintaining cleanliness and organization of the facility

ASSUMPTION: The role is pivotal in representing Domino’s brand through direct customer interaction, ensuring each order is handled promptly and accurately.

📋 Key Responsibilities

✅ Take phone orders in a friendly and professional manner

✅ Prepare and assemble pizzas and other menu items

✅ Stock ingredients and supplies in an organized manner

✅ Operate kitchen equipment safely and efficiently

✅ Maintain cleanliness of equipment and facility daily

ASSUMPTION: Responsibilities extend to upholding quality and safety standards, supporting overall restaurant operations beyond direct customer interactions.

🎯 Required Qualifications

Education: Not specified (typically requires high school diploma or equivalent)

Experience: 0-2 years in customer service or related field

Required Skills:

• Excellent customer service skills
• Strong communication abilities
• Capability to work efficiently as part of a team
• Time management and punctuality

Preferred Skills:

• Previous experience in a quick-service restaurant environment
• Basic computer literacy

ASSUMPTION: While specific educational requirements aren't listed, having a high school diploma is typically preferred for this role.

💰 Compensation & Benefits

Salary Range: Not specified (industry standard for entry-level positions in quick-service restaurants)

Benefits:

• Flexible scheduling options
• Employee discounts
• Paid training programs
• Opportunities for growth within the company

Working Hours: 40 hours per week with night and weekend availability

ASSUMPTION: Compensation likely reflects competitive entry-level wages common within the industry, with benefits designed to attract and retain employees.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants (global leader in pizza delivery with innovative practices)

Company Size: Over 10,001+ employees, offering a dynamic work environment with diverse opportunities

Founded: 1960

Company Description:

• Global presence with approximately 17,100 stores in over 90 markets
• Known for technological advancements such as voice-ordering apps
• Provides a fun and growth-oriented work environment

Company Specialties:

• Pizza and sandwiches
• Marketing and technology
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company’s strong focus on technology and innovation extends to training and development opportunities for employees.

📊 Role Analysis

Career Level: Entry-level position with potential advancement to managerial roles

Reporting Structure: Reports to store manager or shift supervisor

Work Arrangement: Primarily onsite with flexible hours

Growth Opportunities:

• Potential to advance to management positions
• Training in customer service and product preparation
• Opportunities to specialize in specific operational areas

ASSUMPTION: The clear pathway for internal promotion is designed to encourage career growth from within.

🌍 Location & Work Environment

Office Type: Quick-service restaurant environment

Office Location(s): McKinney, Texas, United States

Geographic Context:

• Located in a suburban area with access to local amenities
• Part of a close-knit community with various local attractions
• Accessible via major roadways and public transport

Work Schedule: Includes nights and weekends, with potential for alternating shifts

ASSUMPTION: The physical work environment is dynamic and fast-paced, common in franchised food service venues.

💼 Interview & Application Insights

Typical Process:

• Submission of application through the company career portal
• Initial phone screening to assess basic qualifications
• In-person interview with store manager or shift lead

Key Assessment Areas:

• Customer service aptitude
• Punctuality and reliability
• Ability to work flexible hours including nights and weekends

Application Tips:

• Highlight relevant experience in customer service roles
• Demonstrate a willingness to learn and adapt
• Emphasize flexibility with scheduling needs

ATS Keywords: Customer Service, Teamwork, Communication, Time Management

ASSUMPTION: The application process focuses on identifying candidates with strong interpersonal skills and adaptability in a fast-paced environment.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Communication software
• Basic kitchen equipment

ASSUMPTION: Familiarity with POS systems is fundamental due to the nature of restaurant transaction processing.

👔 Cultural Fit Considerations

Company Values:

• Commitment to providing excellent service
• Innovation and technology-driven processes
• Teamwork and collaborative environment

Work Style:

• Adaptable and resilient in a high-pressure environment
• Collaborative and teamwork-oriented
• Goal-focused with a positive attitude

Self-Assessment Questions:

• Am I comfortable working in a dynamic fast-food environment?
• Can I manage multiple tasks efficiently?
• Do I thrive in team settings?

ASSUMPTION: The ideal candidate thrives in a vibrant, paced setting requiring quick problem-solving and teamwork. Candidates should self-reflect on their ability to engage in this type of environment effectively.

⚠️ Potential Challenges

• Managing rush hour or peak times effectively
• Ensuring consistent quality under time constraints
• Adapting to schedule changes on short notice
• Balancing multitasking duties effectively

ASSUMPTION: The role demands strong time management and multitasking abilities, especially during busy periods.

📈 Similar Roles Comparison

• Compared to similar roles in smaller chains, this position offers clearer advancement opportunities.
• The role provides robust exposure to franchise operations and policies.
• Enhanced learning opportunities due to Domino’s focus on technology in service.

ASSUMPTION: This role, within a large franchised chain, may offer more structured career development than similar positions in independent restaurants.

📝 Sample Projects

• Optimization of service processes during peak hours
• Customer satisfaction survey management
• Inventory management and stock auditing during shifts

ASSUMPTION: Sample project roles are inferred due to typical industry needs for operational efficiency and customer feedback management.

❓ Key Questions to Ask During Interview

• What does a typical shift look like?
• How does the company support career advancement?
• What training or development programs are available?
• How is success measured for this role?
• What is the team structure at this location?

ASSUMPTION: Candidates should inquire about training and growth opportunities to assess career longevity with Domino's.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for a potential phone screening
• Review all customer service experiences in your resume
• Be ready to discuss availability for diverse shifts
• Have a clear understanding of the company culture and values

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.