Customer Service Rep(08800) - 1585 Liberty Dr.

📌 Core Information

🔹 Job Title: Customer Service Rep (08800) - 1585 Liberty Dr.

🔹 Company: Domino's

🔹 Location: Thomasville, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service as the first point of contact for clients
• Assisting in pizza preparation to ensure orders meet quality standards
• Maintaining a clean and organized workspace
• Handling customer inquiries and resolving issues promptly

ASSUMPTION: Based on the description, it is assumed that communication skills are critical given the emphasis on customer interaction and satisfaction.

📋 Key Responsibilities

✅ Answer and manage incoming phone calls to assist customer orders

✅ Facilitate a seamless customer experience by preparing pizzas per specific orders

✅ Maintain a friendly and welcoming attitude in a fast-paced environment

ASSUMPTION: Due to the franchise context, responsibilities likely include basic cashier duties and light cleaning, although not explicitly mentioned.

🎯 Required Qualifications

Education: Not specified, high school diploma or equivalent is often preferred in similar roles

Experience: No prior experience necessary, open to entry-level candidates

Required Skills:

• Customer Service
• Communication
• Teamwork

Preferred Skills:

• Problem-solving
• Basic data entry

ASSUMPTION: The job likely includes training, as it's entry-level with an emphasis on customer service skills.

💰 Compensation & Benefits

Salary Range: Not specified, typical entry-level pay in the fast food industry ranges between $8-$13 per hour, depending on region

Benefits:

• Possible discounts on food products for employees
• Flexible working hours
• Potential for tips

Working Hours: 40 hours per week with emphasizes on flexible scheduling

ASSUMPTION: Benefits likely include typical franchise offers such as employee meals and a possible flexible schedule, reflecting common industry standards.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza delivery and quick-service dining

Company Size: 10,001+ employees, provides a sense of stability and ample resource access

Founded: 1960, with a long history of adapting to market changes

Company Description:

• Renowned for its innovative franchise model and friendly corporate culture
• Focus on technological innovation in customer service such as app-based ordering
• Committed to maintaining brand quality across global markets

Company Specialties:

• Pizza
• Marketing
• Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Information about company growth prospects assumes aggressive market expansion strategies represent broader opportunities for employees.

📊 Role Analysis

Career Level: Entry-level position suitable for those starting their customer service career

Reporting Structure: Assumed to report to the Shift Manager or Store Manager given typical franchise structures

Work Arrangement: Full-time, flexible hours with potential evening and weekend shifts

Growth Opportunities:

• Possibility of moving to shift manager roles
• Exposure to franchise operations and management
• Skill development in customer relations and food service operations

ASSUMPTION: Growth potential is inferred from the company's history of promoting from within and typical franchise models.

🌍 Location & Work Environment

Office Type: Pizzeria storefront environment

Office Location(s): 1585 Liberty Dr., Thomasville

Geographic Context:

• Located in a residential area, serving the local community
• Prime location for easy access by local residents
• Surrounded by complementary businesses creating a potential client base

Work Schedule: Predominantly evening and weekend hours, typical of food service roles

ASSUMPTION: The pizzeria location suggests easy access for local customer bases and potential commuting employees.

💼 Interview & Application Insights

Typical Process:

• Submit application online through the company’s career website
• Initial phone screening for basic qualifications
• In-person interview regarding customer service skills and availability

Key Assessment Areas:

• Communication skills
• Customer service experience or potential
• Flexibility in scheduling

Application Tips:

• Highlight your customer service skills prominently
• Showcase your ability to work in fast-paced environments
• Express flexibility and willingness to work diverse shifts

ATS Keywords: Customer Service, Communication, Teamwork, Flexibility

ASSUMPTION: Assumes a straightforward and rapid hiring process typical in high turnover industries like food service.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order and transaction management
• Telephone systems for customer interaction
• Basic food preparation equipment

ASSUMPTION: The job involves standard equipment for food service industry, complemented by basic technology for operations support.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric approaches
• Teamwork and collaboration
• Innovation and continuous improvement

Work Style:

• Adaptable to fast-paced settings
• Friendly and engaging demeanor
• Dependable and punctual

Self-Assessment Questions:

• Am I comfortable working under pressure in a fast-paced environment?
• Do I have strong communication skills to engage effectively with customers?
• Am I flexible with my working hours including evenings and weekends?

ASSUMPTION: Cultural values are inferred from Domino's customer service focus and community engagement emphasized across their franchises.

⚠️ Potential Challenges

• High volume of orders during peak times
• Managing demanding customers or problematic situations
• Physical demands of standing in a busy kitchen for long periods
• Maintaining quality under time pressure

ASSUMPTION: Challenges typically arise from the fast-paced nature of food service environments and are inherent in the role’s context.

📈 Similar Roles Comparison

• Other fast-food chains offering similar customer service roles with similar requirements
• Retail positions requiring strong customer engagement and sales capabilities
• Cafe/barista roles focusing on customer service and food preparation

ASSUMPTION: Comparison includes similar service industry roles with analogous skill requirements and customer service emphasis.

📝 Sample Projects

• Improve order processing efficiency during peak hours
• Develop customer interaction skills by initiating conversations
• Participate in local promotional events to engage customers

ASSUMPTION: Assumes tasks related to customer satisfaction initiatives and internal process improvements relevant in a community-centered pizzeria.

❓ Key Questions to Ask During Interview

• What are the typical working hours and how flexible are shifts?
• How does the company support career growth for its employees?
• What type of training or onboarding is provided for new hires?
• How does the company measure customer satisfaction and employee performance?
• Are there opportunities for cross-training in other areas of the business?

ASSUMPTION: Questions are tailored to gather insights into operational flexibility, growth opportunities, and workplace support systems.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Complete the online application with detailed personal and employment information
• Prepare for a short phone or in-person interview
• Ensure availability for possible immediate shift openings
• Follow up with the hiring manager to express interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.