Customer Service Rep(08810) - 311 Harris Ave

📌 Core Information

🔹 Job Title: Customer Service Rep(08810) - 311 Harris Ave

🔹 Company: Domino's

🔹 Location: Raeford, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service and ensuring prompt response to customer inquiries
• Participating in training programs to learn Domino's operations and product specifics
• Assisting in maintaining operational efficiency through Heightened Time Awareness
• Working collaboratively within a team for timely order processing and delivery

ASSUMPTION: The job overview suggests a strong emphasis on teamwork and efficiency to enhance customer satisfaction, reflecting Domino's competitive and fast-paced service model.

📋 Key Responsibilities

✅ Contribute to Heightened Time Awareness by quickly processing orders

✅ Respond to customer calls promptly and efficiently

✅ Utilize Domino's Pulse system for order management

✅ Engage in training to become an expert pizza maker and enhance customer service skills

ASSUMPTION: Responsibilities extend beyond basic customer interaction to include product preparation and knowledge of systems, indicating comprehensive role training.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of experience in customer service preferred

Required Skills:

• Customer Service
• Communication
• Teamwork

Preferred Skills:

• Time Management
• Problem Solving

ASSUMPTION: While the job description implies a welcoming attitude towards entry-level applicants, experienced candidates with a knack for customer service operations are advantageous.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Uniforms provided
• Training opportunities
• Potential for advancement into management

Working Hours: 40 hours per week, with potential for flexible shifts

ASSUMPTION: Compensation details are not provided, suggesting candidates should confirm with the employer for full benefits information.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, a large corporation with vast growth and resource opportunities

Founded: 1960

Company Description:

• A leading brand in pizza delivery with a strong customer focus
• Innovative in technology and operational practices
• Expansive global presence with 17,100 stores in over 90 markets

Company Specialties:

• Pizza
• Sandwiches
• Technology

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's large scale allows for diverse career development opportunities and access to innovative processes and systems.

📊 Role Analysis

Career Level: Entry-level position with potential career growth

Reporting Structure: Reports to the store manager; collaborates with team members

Work Arrangement: On-site position with hands-on engagement

Growth Opportunities:

• Advancement to managerial roles
• Specialized training programs
• Skill development in customer service and product knowledge

ASSUMPTION: This role can serve as a stepping stone for motivated individuals seeking advancement in the hospitality or service industry.

🌍 Location & Work Environment

Office Type: Fast-paced, retail environment

Office Location(s): 311 Harris Ave, Raeford, NC

Geographic Context:

• Small-town atmosphere with a close-knit community
• Surrounded by local amenities and conveniences
• Accessible to larger urban areas for broader experiences

Work Schedule: Requires flexibility to work various shifts, including evenings and weekends

ASSUMPTION: The role demands flexibility in scheduling, which is common in the service industry to meet customer demand.

💼 Interview & Application Insights

Typical Process:

• Initial application review
• Pre-screening assessments
• In-person or virtual interview

Key Assessment Areas:

• Communication skills
• Customer service aptitude
• Ability to work in a team

Application Tips:

• Highlight customer service experience
• Demonstrate flexibility and adaptability
• Show enthusiasm for Domino's brand and values

ATS Keywords: Customer Service, Communication, Domino's Pulse, Teamwork

ASSUMPTION: The hiring process emphasizes interpersonal skills and teamwork, reflecting Domino's customer-centric service model.

🛠️ Tools & Technologies

• Domino's Pulse POS system
• Enterprise communication systems
• Order management software

ASSUMPTION: Familiarity with point-of-sale systems and adaptability to new technologies are beneficial for success in this role.

👔 Cultural Fit Considerations

Company Values:

• Passion for delivering quality
• Commitment to innovation
• Dedication to customer satisfaction

Work Style:

• Fast-paced, dynamic environment
• Team-oriented approach
• Emphasis on efficiency and customer interaction

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Do I enjoy collaborating with others to achieve targets?
• Can I adapt to new technologies and procedures quickly?

ASSUMPTION: The company's culture promotes energy, teamwork, and customer-first attitudes, favoring those who thrive in active settings.

⚠️ Potential Challenges

• Meeting fast-paced service benchmarks
• Handling volume spikes during peak times
• Balancing customer service with operational duties
• Adapting to varied schedules

ASSUMPTION: Challenges include maintaining performance under pressure and adapting to changing work demands, common in retail service roles.

📈 Similar Roles Comparison

• Higher service standards compared to typical fast food roles
• Opportunities for skill development and advancement
• Involvement in product knowledge and customer relations

ASSUMPTION: The role blends customer service with product expertise, distinguishing it from standard cashier or fast food positions.

📝 Sample Projects

• Participating in team challenges to improve service speed
• Assisting with local store marketing initiatives
• Learning and implementing new product launches

ASSUMPTION: Sample projects may include team-building activities and local marketing projects to enhance community engagement and service efficiency.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Representative?
• How does Domino’s support career growth within the company?
• What are some challenges currently faced by the store team, and how are they addressed?
• How is individual performance assessed in this role?
• What qualities does Domino’s value most in its customer service staff?

ASSUMPTION: Questions are designed to gain insight into operational expectations and the support provided for personal and professional growth.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a professional resume highlighting relevant experience
• Ensure contact information is current for follow-up
• Complete any required assessments promptly
• Engage with the recruitment team to express your enthusiasm

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.