Customer Service Rep(08814) Ploof Rd, Leland, NC

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - Insider

🔹 Company: Domino's

🔹 Location: Leland, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers both over the phone and in person to take orders and provide information
• Assisting with pizza preparation and ensuring quality
• Maintaining high levels of customer satisfaction through excellent service
• Participating in upselling tactics and contributing to store cleanliness

ASSUMPTION: The role combines customer interaction with some operational tasks like pizza preparation to offer variety and skill-building opportunities.

📋 Key Responsibilities

✅ Taking customer orders over the phone and in person

✅ Greeting customers within 10 seconds of arrival

✅ Building and maintaining strong relationships with customers

✅ Upselling products to maximize sales

✅ Handling cash and ensuring accuracy in transactions

✅ Maintaining cleanliness of the customer area

✅ Assisting Pizza Makers with applying toppings and handling dough

ASSUMPTION: Responsibilities are designed to enhance multitasking abilities and customer interaction skills in a fast-paced environment.

🎯 Required Qualifications

Education: Not specified. Candidates typically must be 16 years or older.

Experience: Prior experience in customer service or food preparation preferred, but entry-level candidates are encouraged to apply.

Required Skills:

• Exceptional and positive attitude
• Basic arithmetic skills (addition, subtraction, multiplication, and division)
• Effective communication skills (verbal and written)
• Ability to use a computer for order entry
• Customer service and cash handling proficiency

Preferred Skills:

• Previous experience in retail or food service
• Ability to work under pressure and multitask

ASSUMPTION: Educational requirements are flexible, emphasizing practical skills and the ability to learn quickly.

💰 Compensation & Benefits

Salary Range: Not specified; competitive industry standards expected.

Benefits:

• Flexible working hours
• Opportunities for fast career progression
• Training opportunities with rewards

Working Hours: Part-time, approximately 20 hours per week, with potential for additional hours.

ASSUMPTION: Compensation likely aligns with industry averages for entry-level customer service roles, supplemented by benefits that support professional growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on quick service and fast-casual dining.

Company Size: 10,001+ employees, indicating diverse opportunities and resources.

Founded: 1960, providing a long-standing reputation in the pizza delivery market.

Company Description:

• Global leader in pizza delivery with innovative approaches to technology and product offerings
• Employs a fun and dynamic workplace culture
• Run by passionate and motivated team members dedicated to quality service

Company Specialties:

• Pizza making and delivery
• Innovative marketing and technology solutions
• Data analytics and digital advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s emphasizes culture and innovation in its operations, providing a supportive environment for career development.

📊 Role Analysis

Career Level: Entry-level, offering a pathway to growth within the company.

Reporting Structure: Reports to the General Manager and Regional Operations Manager.

Work Arrangement: On-site role with potential for flexible hours.

Growth Opportunities:

• Transition from entry-level to managerial roles within Domino's
• Opportunities to become a franchise owner
• Access to training programs that enhance career trajectories

ASSUMPTION: Growth potential is high due to Domino's structured career pathways and investment in employee development.

🌍 Location & Work Environment

Office Type: Retail store setting with an emphasis on team collaboration.

Office Location(s): 08814 Ploof Rd, Leland, NC

Geographic Context:

• Situated in a growing community with potential business growth
• Proximity to local amenities and community centers
• Accessible transportation options for daily commutes

Work Schedule: Part-time with potential for additional hours based on demand.

ASSUMPTION: The work environment is designed to be inclusive and community-focused, encouraging employee engagement.

💼 Interview & Application Insights

Typical Process:

• Submit an online application
• Phone interview with HR or hiring manager
• In-person interview at the store

Key Assessment Areas:

• Customer service skills
• Ability to multitask in a fast-paced setting
• Teamwork and cooperation skills

Application Tips:

• Highlight any prior customer service experience
• Demonstrate enthusiasm for the food industry
• Showcase a positive attitude in all interactions

ATS Keywords: Customer Service, Order Taking, Cash Handling, Communication, Teamwork

ASSUMPTION: The interview process likely involves a mix of scenario-based assessments and personality evaluation to gauge fit and potential.

🛠️ Tools & Technologies

• Point-of-Sale (POS) systems
• Calculator for handling cash transactions
• Touchscreen technology for efficient order processing

ASSUMPTION: Training on necessary tools is provided to ensure employees are well-equipped to perform their duties efficiently.

👔 Cultural Fit Considerations

Company Values:

• Integrity in customer interactions
• Commitment to quality and service
• Cultivating a fun and energetic workplace

Work Style:

• Dynamic and fast-paced environment
• Opportunities to learn and adapt quickly
• Collaborative and team-oriented

Self-Assessment Questions:

• Do I thrive in fast-paced environments?
• Can I provide exceptional customer service consistently?
• Am I able to balance multiple tasks effectively?

ASSUMPTION: The cultural fit is crucial, as the company seeks individuals who are proactive and team-oriented.

⚠️ Potential Challenges

• Handling busy periods with high customer volumes
• Meeting stringent hygiene and food safety regulations
• Balancing multiple customer service tasks concurrently
• Adapting quickly to new technologies and procedures

ASSUMPTION: Challenges are inherent in the retail food service industry, but the company provides support and training to help overcome them.

📈 Similar Roles Comparison

• Comparable roles in other fast-food chains
• Retail customer service positions with similar responsibilities
• Entry-level food service positions offering customer interaction and product preparation

ASSUMPTION: While similar roles exist, Domino's offers unique opportunities for career progression and skill development.

📝 Sample Projects

• Implementing customer feedback surveys to improve service
• Participating in local marketing campaigns to boost sales
• Assisting in the training of new team members

ASSUMPTION: Projects are designed to develop skills and foster teamwork, offering experience in customer engagement and store operations.

❓ Key Questions to Ask During Interview

• What growth opportunities are available at Domino's?
• How does the company support employee development?
• What is the team culture like in this store?
• How are performance and achievements recognized?
• What are the biggest challenges faced in this position?

ASSUMPTION: These questions help assess the fit and highlight areas of personal interest or concern.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare for a potential phone interview
• Practice answering customer service-related questions
• Follow up on your application status if you do not receive a response within a week

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.