Customer Service Rep(08824) - 6110 Rogers Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(08824) - 6110 Rogers Rd

🔹 Company: Domino's

🔹 Location: Rolesville, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Upholding Domino's standards of grooming, uniform, and appearance
• Promoting pizza products, specials, and promotions
• Receiving cross-training for preparing products and ingredients
• Operating the pizza oven and properly boxing products

ASSUMPTION: This role is hands-on and requires physical presence to perform tasks such as operating ovens and preparing food, explaining the on-site job type.

📋 Key Responsibilities

✅ Uphold Domino's standards of grooming, uniform, and appearance.

✅ Promote pizza products, specials, and promotions.

✅ Receive cross-training in various operational roles such as product preparation and oven operation.

✅ Handle opening and closing procedures effectively.

ASSUMPTION: No additional responsibilities beyond those specified, presumed to be a comprehensive list based on the job description.

🎯 Required Qualifications

Education: Not specified

Experience: Entry-level, 0-2 years

Required Skills:

• Customer Service
• Grooming Standards
• Product Promotion

Preferred Skills:

• Previous experience in a similar role
• Strong communication skills

ASSUMPTION: The job is accessible to candidates with a high school diploma or equivalent, given the entry-level experience requirement.

💰 Compensation & Benefits

Salary Range: Not specified; typically, entry-level customer service roles may offer hourly wages.

Benefits:

• Employee discounts on products
• Flexible scheduling options
• Opportunities for career advancement within the company

Working Hours: Full-time, 40 hours per week

ASSUMPTION: Standard benefits package expected for similar roles in this industry, assuming typical part-time employee benefits like discounts and flexible hours.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on fast-food pizza delivery services

Company Size: 10,001+ employees, indicating a global presence and significant market impact

Founded: 1960, showing decades of experience in the restaurant industry

Company Description:

• Global leader in pizza delivery and technology innovation in food services
• Focus on enjoyable and dynamic working environment
• Expansion to 17,100 stores in 90+ markets worldwide

Company Specialties:

• Pizza and sandwiches
• Marketing and digital innovation
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's emphasis on technology and market presence suggests potential growth opportunities and strong brand recognition.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals beginning their careers in customer service and retail industries

Reporting Structure: Likely reports to store manager or shift supervisor

Work Arrangement: On-site, dedicated to in-store activities and client interactions

Growth Opportunities:

• Potential for advancing to managerial positions
• Possibility to transition into other roles within Domino's, such as marketing or operations
• Access to company-sponsored training programs

ASSUMPTION: Growth in this role is assumed to be consistent with typical career trajectories within fast-food chains, offering internal advancement.

🌍 Location & Work Environment

Office Type: Retail Pizza Outlet

Office Location(s): 6110 Rogers Rd, Rolesville, NC

Geographic Context:

• Located in a suburban area conducive to growth
• Accessible to local residents and commuters
• Part of a community-focused store location

Work Schedule: Typically requires availability across various shifts, including potential evenings and weekends

ASSUMPTION: The store is centrally located to serve local and regional customers effectively, given its suburban positioning.

💼 Interview & Application Insights

Typical Process:

• Submit application online through Domino's career portal
• Initial phone or video interview
• In-person interview with hiring manager

Key Assessment Areas:

• Customer service capabilities
• Ability to uphold company standards and procedures
• Familiarity with food service operations

Application Tips:

• Highlight customer service experience
• Demonstrate your adaptability and team player attitude
• Prepare examples of past experiences reflecting role responsibilities

ATS Keywords: "Customer service," "food preparation," "team player," "fast-paced environment"

ASSUMPTION: The application process follows general hospitality sector practices, focusing on service quality and reliability.

🛠️ Tools & Technologies

• Pizza oven operation
• Point of Sale (POS) systems
• Standard kitchen and food prep tools

ASSUMPTION: Tools typical for a fast-food environment, focusing on efficiency in food preparation and sales transactions.

👔 Cultural Fit Considerations

Company Values:

• Innovation in providing food services
• Commitment to quality and customer satisfaction
• Teamwork and community involvement

Work Style:

• Team-oriented environment
• Focused on providing exceptional customer service
• Adaptable to fast-paced and dynamic work settings

Self-Assessment Questions:

• How do you handle high-pressure situations in a customer service setting?
• Are you comfortable with shift-based work schedules, including weekends?
• What motivates you to work in the food service industry?

ASSUMPTION: Given the company's focus, cultural fit likely includes a passion for service excellence and comfort in a collaborative workplace.

⚠️ Potential Challenges

• Working during peak hours, such as weekends and holidays
• Maintaining high standards of service and appearance consistently
• Adapting to rapid changes and varying customer demands
• Understanding and implementing health and safety protocols

ASSUMPTION: Common challenges in fast-food service include balancing workload during busy periods and ensuring customer satisfaction.

📈 Similar Roles Comparison

• Higher customer interaction in this role compared to traditional retail positions
• Opportunities for on-the-job skills development through cross-training
• Varied tasks provide a dynamic working environment unlike static office-based roles

ASSUMPTION: Competitiveness in similar roles is built upon the diversity of tasks and customer engagement elements offered by Domino's.

📝 Sample Projects

• Participating in promotional events to boost local sales
• Contributing to seasonal menu item launches
• Assisting in scheduling and implementing store maintenance activities

ASSUMPTION: Projects are assumed to be collaborative, in line with typical endeavors at Domino's focused on team goals and community outreach.

❓ Key Questions to Ask During Interview

• What opportunities for advancement exist within this role?
• How does Domino's ensure a supportive work environment for customer service representatives?
• What are some current challenges the store is facing, and how can the team address them?
• What kind of training programs does Domino's offer to new employees?
• How does the company measure success and performance in customer service roles?

ASSUMPTION: Interview questions are aimed at understanding company culture, career advancement, and expectations for success in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Complete any required assessments or questionnaires
• Prepare to discuss your experience during the interview stages
• Follow up with the hiring manager post-interview for feedback
• Stay informed on company updates or application status

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.