Customer Service Rep(08829) - 78 N. McKinley St

📌 Core Information

🔹 Job Title: Customer Service Rep(08829) - 78 N. McKinley St

🔹 Company: Domino's

🔹 Location: Coats, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting with customers both in-person and possibly over the phone.
• Handling a variety of customer-related issues with a positive demeanor.
• Understanding and conveying product details and charges accurately.
• Participating in store operations, such as pizza making and product control.

ASSUMPTION: The role primarily involves face-to-face customer interaction and requires learning various aspects of the store’s operations which is typical for entry-level positions within Domino's.

📋 Key Responsibilities

✅ Address customer-related issues throughout shifts.

✅ Maintain comprehensive knowledge of product details and services.

✅ Learn and perform basic store operations including pizza making.

✅ Ensure effective communication and customer satisfaction.

ASSUMPTION: Responsibilities may include cross-functional tasks within the store based on the phrase "basic store operations".

🎯 Required Qualifications

Education: Not specified (assuming High School Diploma or equivalent preferred)

Experience: 0-2 years in a customer-facing role

Required Skills:

• Customer Service
• Communication
• Problem Solving

Preferred Skills:

• Product Knowledge
• Teamwork

ASSUMPTION: Education requirement is assumed based on common industry standards for similar roles.

💰 Compensation & Benefits

Salary Range: Not specified (Assumed to be competitive hourly wage based on industry standards)

Benefits:

• Employee discounts on company products
• Flexible working hours
• Opportunities for advancement

Working Hours: 40 hours per week

ASSUMPTION: Benefits are often related to retail positions and competitive salaries reflect industry norms.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: Over 10,001+ employees, indicating significant resources and support systems.

Founded: 1960

Company Description:

• Fun and innovative environment.
• Strong emphasis on technology and customer satisfaction.
• Global presence with over 17,100 stores in 90+ markets.

Company Specialties:

• Pizza
• Digital and Technology Solutions
• Marketing and Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's established history and global presence highlight stability and advancement opportunities.

📊 Role Analysis

Career Level: Entry-level position ideal for gaining foundational experience.

Reporting Structure: Likely reports to store manager or assistant manager.

Work Arrangement: Full-time, on-site in a retail environment.

Growth Opportunities:

• Potential for advancement to managerial roles.
• Opportunities to learn multiple aspects of store operations.
• Exposure to a variety of customer service situations.

ASSUMPTION: Common progression paths include moving up within the store hierarchy, given Domino's emphasis on internal growth.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): 78 N. McKinley St, Coats, North Carolina

Geographic Context:

• Located in a customer-centric retail area.
• Accessible by public transportation or personal vehicle.
• Part of a community-oriented neighborhood.

Work Schedule: Full-time with possible evening and weekend shifts.

ASSUMPTION: Standard retail scheduling will likely apply, including flexibility for evenings and weekends.

💼 Interview & Application Insights

Typical Process:

• Submit application online via Domino's career website.
• Initial screening by store management.
• In-person interview focusing on customer service skills.

Key Assessment Areas:

• Customer interaction skills
• Problem-solving ability
• Product knowledge comprehension

Application Tips:

• Highlight customer service experience in your resume.
• Demonstrate clear communication skills in interviews.
• Familiarize yourself with Domino's products and services.

ATS Keywords: Customer Service, Retail, Communication, Problem Solving

ASSUMPTION: Candidates with experience in similar retail settings may be favored.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic food preparation tools
• Internal communication platforms

ASSUMPTION: Tools reflect standard retail operational equipment and technology.

👔 Cultural Fit Considerations

Company Values:

• Customer Satisfaction
• Innovation
• Teamwork

Work Style:

• Proactive customer engagement
• Adaptability to high-paced environments
• Collaborative team support

Self-Assessment Questions:

• Am I comfortable working in a fast-paced retail environment?
• Do I enjoy interacting with diverse customer needs?
• Can I adapt to flexible hours, including nights and weekends?

ASSUMPTION: Emphasis is on adaptability and customer focus given the dynamic retail environment.

⚠️ Potential Challenges

• Managing busy periods with high customer volume
• Balancing multiple tasks during shifts
• Learning diverse product offerings quickly
• Handling occasional challenging customer interactions

ASSUMPTION: Retail positions often involve handling stressful situations, indicating the potential for high-pressure scenarios.

📈 Similar Roles Comparison

• Similar responsibilities to other retail customer service roles
• Opportunities for skill enhancement through diversified tasks
• Possibility of career progression within the company

ASSUMPTION: Commonalities exist among entry-level retail roles focusing on customer interaction and problem-solving.

📝 Sample Projects

• Organizing and executing promotional events
• Participating in store layout redesign for improved customer flow
• Developing new frontline customer engagement strategies

ASSUMPTION: These projects reflect potential involvement in initiatives that enhance operational efficiency and customer experience.

❓ Key Questions to Ask During Interview

• What are the key performance metrics for a CSR at Domino's?
• How does the store ensure a positive customer experience?
• What opportunities exist for career progression within the store?
• How does Domino’s support team collaboration and growth?
• What challenges should I be prepared to handle in this role?

ASSUMPTION: Relevant questions help gauge fit, expectations, and growth opportunities within this role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link.
• Prepare a resume highlighting customer service experience.
• Practice common customer service interview questions.
• Ensure availability for potential in-person interviews.
• Follow up with store management after applying.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.