Customer Service Rep(08831) - 10335 Highway 12

📌 Core Information

🔹 Job Title: Customer Service Rep(08831) - 10335 Highway 12

🔹 Company: Domino's

🔹 Location: Orange, Texas, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Delivering exceptional customer service
• Operating equipment and processing orders
• Stocking ingredients and preparing products
• Maintaining cleanliness in the facility

ASSUMPTION: The role primarily focuses on customer interaction and operational tasks within the store, supporting team efficiency and service quality.

📋 Key Responsibilities

✅ Operate all equipment necessary for pizza preparation and service

✅ Stock ingredients from delivery area to storage, and manage inventory

✅ Prepare food products according to company standards

✅ Receive and process telephone orders efficiently

✅ Perform routine cleaning of equipment and facility

ASSUMPTION: Responsibilities reflect a multifaceted role balancing customer service with operational duties to ensure smooth store operation.

🎯 Required Qualifications

Education: Not specifically mentioned; high school diploma likely preferred

Experience: 0-2 years in a similar role

Required Skills:

• Strong verbal and written communication
• Basic math skills for order processing and making change
• Outgoing personality with customer-first attitude

Preferred Skills:

• Previous customer service experience
• Familiarity with food service or retail operations

ASSUMPTION: The role likely values personality and work ethic over formal education, providing opportunities for development within the company.

💰 Compensation & Benefits

Salary Range: Not specified; typical range for similar roles in the industry

Benefits:

• Flexible scheduling
• Opportunities for advancement within the company
• Employee discounts

Working Hours: Approximately 40 hours per week, with potential for overtime during busy periods

ASSUMPTION: Salary and benefits are aligned with industry standards, with potential growth correlating with performance and tenure.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery

Company Size: 10,001+ employees, indicating significant career growth and training opportunities

Founded: 1960, with an evolution to a leading global brand

Company Description:

• Driven by innovation and a focus on customer satisfaction
• Encourages a fun and dynamic work environment
• Strong presence with over 17,100 stores worldwide

Company Specialties:

• Pizza
• Digital technology for order processing
• Marketing and data analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's focuses on technological innovation and customer service, offering extensive opportunities for employees to grow with the brand.

📊 Role Analysis

Career Level: Entry-level, open to candidates with minimal experience

Reporting Structure: Reports to store manager; collaborates with team members

Work Arrangement: On-site with potential variable shifts

Growth Opportunities:

• Advancement to supervisory roles
• Potential for management track participation
• Skill development within customer service and operations

ASSUMPTION: The role serves as a stepping-stone for individuals looking to start or advance a career within the food service industry.

🌍 Location & Work Environment

Office Type: On-site store environment

Office Location(s): Orange, Texas

Geographic Context:

• Accessible by major roadways
• Located in a retail-friendly area
• Opportunities for engagement with local community

Work Schedule: Flexible, with shifts likely to include evenings and weekends

ASSUMPTION: The work environment is dynamic and team-oriented, requiring adaptability and strong communal support.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone or video interview
• In-person interview with store manager

Key Assessment Areas:

• Customer service skills
• Ability to handle multiple tasks under pressure
• Alignment with company culture

Application Tips:

• Highlight experience with customer interaction
• Emphasize flexibility and willingness to work varied shifts
• Show enthusiasm for working in a fast-paced environment

ATS Keywords: Customer service, team player, communication skills, problem solving, adaptability

ASSUMPTION: The application process values punctuality and preparation, with a focus on cultural and operational fit.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Basic office technologies (phones, email, etc.)

ASSUMPTION: Familiarity with digital order systems and communication platforms is beneficial for efficiency in this role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovative thinking
• Teamwork and collaboration

Work Style:

• Adaptable to fast-paced environments
• Customer-oriented approach
• Team-based problem solving

Self-Assessment Questions:

• Am I comfortable interacting with a variety of customers?
• Do I enjoy working in a team setting?
• Can I handle working under pressure?

ASSUMPTION: The ideal candidate embraces a collaborative and customer-focused culture, aligning personal values with company goals.

⚠️ Potential Challenges

• High-pressure during peak hours
• Managing multiple tasks simultaneously
• Adapting to changing store priorities
• Navigating occasional challenging customer interactions

ASSUMPTION: The role requires resilience and adaptability, especially during busy periods where multitasking is essential.

📈 Similar Roles Comparison

• Similar roles may focus primarily on either customer service or operational tasks
• This position offers a blend of responsibilities offering broader skill development
• Growth potential is higher given Domino's commitment to employee advancement

ASSUMPTION: Compared to similar roles in smaller companies, Domino's provides more structured career paths and resources.

📝 Sample Projects

• Managing a special promotional day event
• Participating in team training sessions to enhance skills
• Contributing to local store marketing initiatives

ASSUMPTION: Projects allow for direct engagement with store operations and community interaction, enhancing practical experience.

❓ Key Questions to Ask During Interview

• What are the key performance indicators for this role?
• How does Domino’s support career advancement and training?
• Can you describe a typical day in this role?
• How is feedback typically provided to employees?
• What do you enjoy most about working at Domino’s?

ASSUMPTION: Questions should focus on understanding role expectations and growth opportunities, aligning personal career goals with company offerings.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for potential interview phases
• Emphasize customer service experience in your resume
• Be ready to discuss availability and shift flexibility
• Follow-up post-interview for feedback

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.