Customer Service Rep(08848) - 803 Armistead St.

📌 Core Information

🔹 Job Title: Customer Service Rep(08848) - 803 Armistead St.

🔹 Company: Domino's

🔹 Location: North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 31, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Flexible working hours
• A competitive salary package
• A lively and fun working environment
• Hands-on experience with customer interactions and pizza making

ASSUMPTION: The job involves both direct customer service and operational tasks like assisting in pizza-making, which implies an interactive role balancing both client communication and hands-on duties.

📋 Key Responsibilities

✅ Answer customer calls and provide assistance

✅ Assist in preparing pizzas

✅ Ensure excellent customer experiences

ASSUMPTION: Responsibilities seem to include both frontline customer service and support for pizza preparation, suggesting a dynamic role that involves multitasking skills.

🎯 Required Qualifications

Education: Not specified

Experience: Open for entry-level candidates with 0-2 years of experience

Required Skills:

• Customer Service
• Communication
• Problem Solving
• Teamwork

Preferred Skills:

• Basic understanding of food service operations
• Aptitude for customer relationship management

ASSUMPTION: The focus on entry-level experience and fundamental skills suggests training is provided, making it ideal for those new to the workforce.

💰 Compensation & Benefits

Salary Range: Not specified; typically competitive within the restaurant industry for entry-level roles.

Benefits:

• Flexible scheduling
• Opportunities for growth and advancement
• Employee discounts on food items

Working Hours: 40 hours per week with a focus on flexible scheduling

ASSUMPTION: Flexible working hours are emphasized, which could cater well to students or those seeking work-life balance.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: Over 10,001 employees, indicating a well-established organization with diverse opportunities for career growth.

Founded: 1960

Company Description:

• Innovative culture with a focus on technology and customer service excellence
• Global presence with operations across 17,100 stores in over 90 markets
• Emphasis on employee's career development and engagement

Company Specialties:

• Pizza
• Technology Integration
• Data Analytics

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's extensive reach and focus on technology suggest a forward-thinking work environment.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals beginning their careers in customer service.

Reporting Structure: Likely reports to a Store Manager or Shift Supervisor.

Work Arrangement: Fully on-site, engaging directly with customers and team members.

Growth Opportunities:

• Advancement to managerial positions
• Training in new technological platforms
• Pursuing specialized roles within the company

ASSUMPTION: Entry-level work often provides pathways into higher roles, especially given Domino's size and structure.

🌍 Location & Work Environment

Office Type: Retail store

Office Location(s): 803 Armistead St, North Carolina, United States

Geographic Context:

• Accessible location in a vibrant community
• Proximity to local transport and amenities
• Dynamic customer base providing varied work experience

Work Schedule: Primarily flexible with potential for varied shifts

ASSUMPTION: The role offers a sociable workplace that can cater to a local community hub due to favorable location.

💼 Interview & Application Insights

Typical Process:

• Application submission via the official website
• Initial phone screening
• In-person interview with the hiring manager

Key Assessment Areas:

• Customer service aptitude
• Problem-solving abilities
• Teamwork and communication skills

Application Tips:

• Highlight any customer service experience
• Emphasize communication and teamwork abilities
• Be prepared to discuss availability and flexibility

ATS Keywords: Customer service, Flexible hours, Pizza preparation, Teamwork

ASSUMPTION: Interview processes in customer service roles often focus on soft skills, particularly communication and problem solving.

🛠️ Tools & Technologies

• Point of Sale systems
• Ordering and inventory software
• Communication platforms for team coordination

ASSUMPTION: Familiarity with basic retail software could be beneficial even if not required.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Community involvement
• Innovation and growth

Work Style:

• Team-oriented
• Dynamic and fast-paced
• Responsive to customer needs and feedback

Self-Assessment Questions:

• Am I comfortable working in a fast-paced environment?
• Can I handle multitasking effectively?
• Am I flexible with work hours and adaptable to change?

ASSUMPTION: Team fit and customer orientation are often key focuses in retail service roles.

⚠️ Potential Challenges

• Dealing with difficult or dissatisfied customers
• Balancing customer service with operational responsibilities
• Managing busy periods with high demand
• Adhering to standards and procedures consistently

ASSUMPTION: High-pressure situations are customary in retail, requiring good stress management skills.

📈 Similar Roles Comparison

• Comparison with roles in other fast-food chains
• Customer service roles in retail environments
• Entry-level positions in hospitality

ASSUMPTION: Roles in food service share similar requirements for customer interaction and operational duties.

📝 Sample Projects

• Handling a promotional campaign in-store
• Developing a customer feedback management approach
• Implementing a new inventory management system

ASSUMPTION: Projects mentioned are hypothetical and showcase potential for upward mobility through initiative.

❓ Key Questions to Ask During Interview

• What does a typical day look like for a Customer Service Rep?
• What growth opportunities are available for this role?
• How does Domino's support work-life balance for its employees?
• What technologies or systems will I be using?
• How does the company handle customer complaints and feedback?

ASSUMPTION: These questions target understanding of daily operations, growth potential, and company culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare to highlight your communication and problem-solving skills in your application
• Consider tailoring your resume to emphasize teamwork and flexibility
• Research Domino's company culture and values
• Be ready for a possible in-person interview at the North Carolina location

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.