Customer Service Rep(08851) - 5445 Asheville Hwy

📌 Core Information

🔹 Job Title: Customer Service Rep(08851) - 5445 Asheville Hwy

🔹 Company: Domino's

🔹 Location: Hendersonville, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by answering phone calls.
• Assisting in pizza preparation for customers.
• Maintaining a fun and dynamic work environment.
• Flexible working hours that accommodate work-life balance.

ASSUMPTION: The role primarily requires interaction with customers to address inquiries and take orders, as well as a secondary role in pizza making, which suggests a varied daily work routine.

📋 Key Responsibilities

✅ Answer the phone and assist customers with their questions and orders.

✅ Participate in pizza preparation as needed.

✅ Ensure customer satisfaction through prompt and courteous service.

ASSUMPTION: Responsibilities may expand during peak hours to include cashier duties or supporting other team members.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years in a customer service role.

Required Skills:

• Excellent customer service skills.
• Effective communication skills.
• Strong problem-solving abilities.

Preferred Skills:

• Experience in the fast-food or restaurant industry.
• Good teamwork skills.

ASSUMPTION: While no higher education is strictly required, prior experience in similar roles may enhance an applicant's prospects.

💰 Compensation & Benefits

Salary Range: Competitive pay within the industry standard for entry-level customer service positions.

Benefits:

• Flexible working hours.
• Employee discount on food items.
• Potential for career growth within the company.

Working Hours: 40 hours per week with flexible scheduling options.

ASSUMPTION: Competitive pay suggests hourly compensation varying with position tenure and regional pay standards.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, providing diverse opportunities and structured career progression.

Founded: 1960, longstanding market presence with a history of innovation.

Company Description:

• A leading global pizza delivery company with a fun and innovative culture.
• Engages in cutting-edge technology and delicious menu innovation.
• Operates approximately 17,100 stores in over 90 markets worldwide.

Company Specialties:

• Pizza
• Sandwiches
• Digital and Technology Solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's longstanding success and leader position in the industry imply strong processes and potential for personal growth and advancement.

📊 Role Analysis

Career Level: Entry-level

Reporting Structure: Likely reporting to a shift supervisor or store manager.

Work Arrangement: On-site, working closely with customers and team members.

Growth Opportunities:

• Advancement to supervisory roles with experience and performance.
• Training provided for various store roles, leading to skill diversification.
• Potential to move into corporate roles over time.

ASSUMPTION: Opportunities for advancement are likely structured around performance reviews and internal promotions.

🌍 Location & Work Environment

Office Type: Store location

Office Location(s): 5445 Asheville Hwy, Hendersonville, North Carolina

Geographic Context:

• Located in a busy commercial area.
• Accessible by public transportation.
• Rich community with various customer demographics.

Work Schedule: Full-time, with options for flexible scheduling based on demand.

ASSUMPTION: The busy location suggests a high customer volume, necessitating skills in handling diverse customer interactions.

💼 Interview & Application Insights

Typical Process:

• Submit an application via the company's careers page.
• Phone or in-person interview with a hiring manager.
• Assessment of customer service skills during the interview.

Key Assessment Areas:

• Communication skills
• Customer service orientation
• Teamwork and cooperation

Application Tips:

• Highlight any customer service experience.
• Emphasize flexible availability to work different shifts.
• Show enthusiasm for working in a dynamic team environment.

ATS Keywords: Customer service, communication, pizza, teamwork, flexibility

ASSUMPTION: Standard application procedures apply, with an emphasis on demonstrating relevant skills and experience succinctly.

🛠️ Tools & Technologies

• Phone systems for customer interactions.
• Point-of-sale systems for order processing.
• Basic kitchen equipment for pizza preparation.

ASSUMPTION: Basic technological proficiency is needed, with training likely provided for specific systems used by Domino’s.

👔 Cultural Fit Considerations

Company Values:

• Innovation
• Customer focus
• Team-oriented work culture

Work Style:

• Fast-paced and dynamic environment.
• Collaborative teamwork and communication.
• Adaptable to change and customer needs.

Self-Assessment Questions:

• How do you handle high-pressure situations?
• Do you enjoy working directly with customers?
• Can you maintain enthusiasm in a fast-paced environment?

ASSUMPTION: A successful candidate will thrive in dynamic settings, be adaptable, and align with company values emphasizing customer satisfaction and teamwork.

⚠️ Potential Challenges

• High volume of customer interactions during peak hours.
• Balancing multiple tasks simultaneously.
• Adapting to rapidly changing shift schedules.
• Maintaining service quality under time constraints.

ASSUMPTION: Candidates should be prepared for a fast-paced work environment and have strategies for handling customer demands efficiently.

📈 Similar Roles Comparison

• Higher interaction with food preparation compared to typical call center roles.
• Emphasis on in-person customer service versus purely telephonic roles.
• Potential for flexible scheduling uncommon in more rigid service roles.

ASSUMPTION: This role combines elements of traditional customer service and hands-on food preparation, providing a more varied workday.

📝 Sample Projects

• Organizing a promotional event for new product launches.
• Participating in staff training sessions for new menu items.
• Assisting in layout organization for improved customer flow.

ASSUMPTION: Projects may not be formalized as in corporate roles but offer hands-on experience in managing customer experience enhancements.

❓ Key Questions to Ask During Interview

• What are the most common challenges faced by Customer Service Representatives here?
• How is performance assessed in this role?
• What advancement opportunities are available to ambitious team members?
• How do team members support each other during peak periods?
• What training is provided for new hires?

ASSUMPTION: These questions help candidates understand job expectations, growth potential, and support structures within the team.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare answers highlighting relevant customer service experiences.
• Emphasize your willingness to work flexible hours in your cover letter.
• Follow up with the hiring manager post-application submission.
• Practice common interview questions to ensure a confident interview performance.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.