Customer Service Rep(08852) - 630 W. Fourth St.

📌 Core Information

🔹 Job Title: Customer Service Rep(08852) - 630 W. Fourth St.

🔹 Company: Domino's

🔹 Location: Winston-Salem, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025 02:55:28 GMT+0000 (Coordinated Universal Time)

🔹 Experience Level: 0-2

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Handling inbound phone calls and assisting customers.
• Preparing and serving pizzas.
• Maintaining a fun and friendly work environment.
• Providing exceptional customer service with flexibility in work hours.

ASSUMPTION: The job role appears to be entry-level as the core duties involve direct customer interaction and food preparation, typical for a quick service restaurant position.

📋 Key Responsibilities

✅ Answering customer phone calls efficiently and politely.

✅ Assisting customers with their orders and queries.

✅ Contributing to a positive, customer-centric environment.

✅ Preparing pizzas as per orders received.

ASSUMPTION: Responsibilities are inferred from general duties of a customer service rep in a fast-food environment, focusing on customer interaction and order processing.

🎯 Required Qualifications

Education: Not specified; assumed to be high school diploma or equivalent.

Experience: No specific experience required, making it suitable for entry-level candidates.

Required Skills:

• Customer Service
• Kindness
• Communication

Preferred Skills:

• Problem-solving skills
• Ability to work in a team

ASSUMPTION: While specific qualifications beyond skills are not mentioned, typical entry roles require basic communication abilities and customer service orientation.

💰 Compensation & Benefits

Salary Range: Competitive, but specifics not disclosed.

Benefits:

• Flexible working hours
• Local franchise perks
• Opportunities for growth within the company

Working Hours: 40 hours per week with flexible hour options.

ASSUMPTION: Benefits assumed based on typical offerings in the customer service roles in fast-food franchises that often emphasize flexibility and internal career growth.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, focusing on pizza delivery and related services.

Company Size: 10,001+ employees, indicating a large, well-established organization with extensive resources.

Founded: 1960

Company Description:

• Globally recognized pizza brand with innovative franchise and corporate teams.
• Focus on technology advancements such as voice-ordering applications.
• A strong presence in 90+ international markets.

Company Specialties:

• Pizza
• Sandwiches
• Digital and Marketing strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company is described as a leader in the pizza industry with a wide-ranging influence and robust marketing strategies, implying stability and forward-thinking culture.

📊 Role Analysis

Career Level: Entry-level position suitable for those starting their professional journey.

Reporting Structure: Likely reports to the store manager or shift supervisor.

Work Arrangement: Full-time on-site presence required.

Growth Opportunities:

• Promotion to supervisory roles
• Skill development in customer service and operations
• Potential transition to corporate roles within Domino's

ASSUMPTION: Growth opportunities are generally available as demonstrated by Domino's focus on internal development and career advancement.

🌍 Location & Work Environment

Office Type: Fast-paced restaurant environment.

Office Location(s): 630 W. Fourth St., Winston-Salem, NC

Geographic Context:

• Located in a vibrant city with a diverse community.
• Proximity to local amenities and public transport.
• Rich local history and cultural attractions.

Work Schedule: Flexible timing with emphasis on customer peak hours.

ASSUMPTION: The work environment involves standard restaurant settings and schedules, crucial for delivering timely customer service.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or virtual interview

Key Assessment Areas:

• Customer service expertise
• Communication proficiency
• Ability to handle pressure

Application Tips:

• Emphasize customer service experience when possible
• Practice clear and confident communication
• Be ready to discuss your problem-solving abilities

ATS Keywords: Customer service, communication, pizza delivery, fast-paced environment

ASSUMPTION: The application process likely follows common retail and service industry procedures, with a focus on finding candidates comfortable in dynamic settings.

🛠️ Tools & Technologies

• POS systems
• Online order management applications
• Customer service software

ASSUMPTION: Assumed use of typical software and technologies used in modern restaurant environments for customer orders and management.

👔 Cultural Fit Considerations

Company Values:

• Customer satisfaction
• Team collaboration
• Commitment to innovation

Work Style:

• Fast-paced and customer-oriented
• Adaptable to changing demands
• Focus on teamwork and mutual support

Self-Assessment Questions:

• Do you thrive in a fast-paced work setting?
• How do you handle customer complaints?
• Are you comfortable working flexible hours?

ASSUMPTION: Cultural fit assumptions based on Domino's emphasis on teamwork, innovation, and customer service excellence.

⚠️ Potential Challenges

• Managing customer expectations during peak hours
• Maintaining quality service amidst high volume
• Adapting to diverse customer needs
• Navigating shift patterns and responsibilities

ASSUMPTION: Typical challenges in fast-food service environments, especially for large and popular brands like Domino's.

📈 Similar Roles Comparison

• Similar to roles in other major fast-food chains focusing on customer service.
• Comparable responsibility levels with potential for skill development.
• Entry-level positioning, often with similar compensation and growth prospects.

ASSUMPTION: Comparisons made with similar entry-level positions in customer-centric restaurant chains.

📝 Sample Projects

• Engaging in promotional events or local marketing initiatives
• Assisting with the rollout of new menu items
• Participating in regional customer service excellence programs

ASSUMPTION: Sample projects aligned with typical initiatives in fast-food industry aimed at customer engagement and service improvement.

❓ Key Questions to Ask During Interview

• What opportunities exist for career advancement?
• How does the company support professional development?
• What are the typical challenges faced by your team?
• How does the company ensure a positive work environment?
• What key traits do you look for in successful team members?

ASSUMPTION: Questions focus on understanding growth, culture, and job expectations within Domino's restaurant settings.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare for an initial screening call
• Attend the interview at the local Domino's branch
• Be ready to discuss your experience and skills
• Follow up with a thank you note or email post-interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.