Customer Service Rep(08912) - 3806 N Church St

📌 Core Information

🔹 Job Title: Customer Service Rep(08912) - 3806 N Church St

🔹 Company: Domino's

🔹 Location: Greensboro, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers over the phone and in-person.
• Assisting in pizza preparation with attention to quality.
• Managing dynamic customer requests efficiently.
• Contributing to a fun and energetic work environment.

ASSUMPTION: The job emphasizes flexible hours and competitive pay as unique selling points, appealing to individuals seeking work-life balance.

📋 Key Responsibilities

✅ Answer phone calls and manage customer inquiries.

✅ Collaborate with team members to ensure timely order fulfillment.

✅ Support pizza preparation tasks as needed.

ASSUMPTION: Additional responsibilities may include cash handling and store housekeeping tasks due to the nature of customer service roles at Domino's.

🎯 Required Qualifications

Education: Not specified (assumed high school diploma or equivalent preferred)

Experience: 0-2 years in a similar customer service role

Required Skills:

• Strong communication skills
• Problem-solving abilities
• Teamwork orientation

Preferred Skills:

• Experience in fast food or restaurant environments
• Knowledge of order management systems

ASSUMPTION: Candidates with previous customer service experience may have an advantage. Basic math and computer skills are assumed to be useful for this role.

💰 Compensation & Benefits

Salary Range: Industry standard for entry-level customer service positions

Benefits:

• Flexible working hours
• On-the-job training
• Employee discounts

Working Hours: 40 hours per week with flexible scheduling options

ASSUMPTION: Benefits such as healthcare or retirement plans were not specified, which is typical for entry-level or part-time positions in the restaurant industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, indicating a large, established organization

Founded: 1960, highlighting a longstanding presence in the market

Company Description:

• A leader in the pizza delivery industry
• Innovative with technology-driven solutions like voice-ordering apps
• Dedicated to providing a fun and energetic work environment

Company Specialties:

• Pizza and Sandwiches
• Technology and Data Analytics
• Advertising and Digital Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given the global presence and technological advancements, candidates should be comfortable working in a fast-paced and evolving technology environment.

📊 Role Analysis

Career Level: Entry-level suitable for recent graduates or individuals new to customer service

Reporting Structure: Reporting directly to Store Manager

Work Arrangement: On-site, requiring physical presence for customer interaction

Growth Opportunities:

• Advancement to supervisory roles like Shift Leader
• Potential for management training programs
• Cross-training in other operational areas

ASSUMPTION: Career advancement is likely for those who demonstrate strong customer service skills and a proactive attitude.

🌍 Location & Work Environment

Office Type: Retail store located in a bustling area

Office Location(s): 3806 N Church St, Greensboro, NC

Geographic Context:

• Proximity to residential areas offering a steady customer flow
• Ample local amenities for convenience
• Accessible by public transportation

Work Schedule: Varied shifts, possibly including evenings and weekends

ASSUMPTION: A fast-paced work environment is likely due to the high volume of foot traffic and customer interactions typical in restaurant settings.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Phone screening with HR representative
• In-person interview with Store Manager

Key Assessment Areas:

• Customer service aptitude
• Problem-solving capabilities
• Ability to work in a team

Application Tips:

• Highlight any customer service experience
• Demonstrate enthusiasm for fast-paced environments
• Be prepared to discuss availability and flexibility

ATS Keywords: Customer service, flexible hours, fast-paced, teamwork

ASSUMPTION: Interviews may focus on behavioral questions to assess how candidates handle customer-related scenarios.

🛠️ Tools & Technologies

• Point-of-Sale Systems
• Telephone and communication tools
• Order tracking systems

ASSUMPTION: Basic computer proficiency is required to handle digital order systems efficiently.

👔 Cultural Fit Considerations

Company Values:

• Customer-centric service
• Commitment to quality
• Innovation and technology in service delivery

Work Style:

• Collaborative team environment
• Open to feedback and continuous learning
• Adaptability and quick response to change

Self-Assessment Questions:

• Do you enjoy working directly with customers?
• Can you thrive in a busy, high-volume environment?
• Are you flexible with working hours including nights and weekends?

ASSUMPTION: Candidates should be comfortable in a customer-focused environment that values interpersonal interaction.

⚠️ Potential Challenges

• Handling high customer volume during peak hours
• Maintaining quality and accuracy under pressure
• Balancing multiple tasks simultaneously
• Adapting to dynamic company procedures

ASSUMPTION: Candidates may need to fast-track learning and adaptability skills to cope with the role's demands.

📈 Similar Roles Comparison

• Higher customer interaction compared to desk jobs
• Greater emphasis on physical presence than remote roles
• More dynamic work environment than traditional retail

ASSUMPTION: The role may be less formal and more team-oriented compared to similar positions in non-restaurant industries.

📝 Sample Projects

• Improving customer wait times during peak hours
• Developing a customer loyalty program
• Organizing special promotional events

ASSUMPTION: Projects may be oriented towards customer service enhancements and operational efficiencies.

❓ Key Questions to Ask During Interview

• What are the typical peak hours in the store?
• How is team performance evaluated?
• What training programs are available for skill development?
• Can you describe a day in the life of a Customer Service Rep here?
• What opportunities for advancement are available?

ASSUMPTION: Asking questions about support and advancement shows interest and long-term commitment to the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume is updated to reflect relevant skills
• Prepare to discuss availability in your cover letter
• Follow up with the store manager after submitting your application
• Be ready for possible on-the-spot interview opportunities

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.