Customer Service Rep(08913) - 2202-B Fleming Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(08913) - 2202-B Fleming Rd

🔹 Company: Domino's

🔹 Location: Greensboro, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing exceptional customer service to all clients.
• Handling phone calls efficiently and effectively.
• Assisting in pizza preparation and other kitchen tasks.
• Maintaining a clean and organized work environment.

ASSUMPTION: The job overview emphasizes flexibility and a fun environment, which suggests that the role may involve varying shifts and a focus on team engagement.

📋 Key Responsibilities

✅ Answer incoming customer calls and address inquiries.

✅ Assist with pizza making and related kitchen duties.

✅ Ensure customer satisfaction and resolve any issues.

ASSUMPTION: Responsibilities predominantly relate to customer interaction and pizza production, implying a fast-paced environment with collaborative teamwork.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related fields

Required Skills:

• Customer Service
• Communication
• Problem Solving
• Teamwork

Preferred Skills:

• Experience in a restaurant or food service environment
• Basic computer literacy

ASSUMPTION: Given the entry-level nature of the role, skills such as communication and teamwork are crucial, while previous experience in similar environments is advantageous.

💰 Compensation & Benefits

Salary Range: Competitive pay (specific figures not provided)

Benefits:

• Flexible working hours
• Supportive and fun work environment
• Potential for career advancement within the company

Working Hours: 40 hours per week, with flexible scheduling available

ASSUMPTION: The emphasis on flexible hours suggests positives for work-life balance but might also require availability during peak business periods.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specializing in pizza delivery and fast food

Company Size: 10,001+ employees, offering ample networking and growth potential

Founded: 1960, renowned as a leading global pizza delivery company

Company Description:

• Innovative and customer-oriented with a strong emphasis on team collaboration
• Globally recognized for leading technology in ordering platforms
• Providing diverse menu options and maintaining extensive international presence

Company Specialties:

• Pizza
• Technology advancements in food ordering
• Advertising and marketing strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: As a leading global pizza chain, Domino's is characterized by its innovative culture and broad opportunities for career advancements due to its size and multiple locations.

📊 Role Analysis

Career Level: Entry-Level

Reporting Structure: Likely reports to a shift supervisor or store manager

Work Arrangement: On-site with flexibility in schedule

Growth Opportunities:

• Potential to progress to supervisory roles
• Training and development programs
• Opportunities for cross-training in other roles

ASSUMPTION: Entry roles such as Customer Service Rep typically provide foundational skills vital for ascending to managerial positions within Domino's.

🌍 Location & Work Environment

Office Type: Storefront location

Office Location(s): Fleming Rd, Greensboro, NC

Geographic Context:

• Located in a vibrant commercial area
• Easily accessible by public transport
• Proximity to residential communities for customer convenience

Work Schedule: Requires flexibility, potential for evening and weekend shifts

ASSUMPTION: The position might involve high foot traffic given its on-site retail nature, necessitating multitasking abilities and effective time management.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at the store location

Key Assessment Areas:

• Customer service skills
• Problem-solving capabilities
• Teamwork and collaboration

Application Tips:

• Highlight previous customer service experience
• Demonstrate flexibility and adaptability
• Show enthusiasm for working in a fast-paced environment

ATS Keywords: Customer service, teamwork, flexibility, pizza making

ASSUMPTION: Interviews will prioritize customer interaction skills and reliability since these are crucial for maintaining Domino's brand reputation in a service-centric role.

🛠️ Tools & Technologies

• Order management systems
• Cash registers and point-of-sale software
• Basic kitchen equipment

ASSUMPTION: The role will require basic proficiency with common restaurant industry tools and technology, aligning with everyday job functions such as order processing and kitchen assistance.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Teamwork and community integration

Work Style:

• Fast-paced and dynamic
• Collaborative team approach
• Service-oriented mindset

Self-Assessment Questions:

• Can you handle multiple tasks efficiently?
• Are you comfortable in engaging with customers directly?
• Do you thrive in a busy work environment?

ASSUMPTION: Cultural fit assessment hinges on candidates' ability to adapt to fast-paced and team-driven settings essential for maintaining customer service excellence.

⚠️ Potential Challenges

• High demand during peak hours
• Pressure to maintain speed and quality
• Adapting to new technologies and processes
• Handling difficult customers gracefully

ASSUMPTION: Challenges in this role likely relate to balancing customer service excellence with operational efficiency in a high-volume service industry.

📈 Similar Roles Comparison

• Greater emphasis on direct customer interaction compared to back-office roles
• Faster promotion paths in hospitality compared to other entry-level roles
• Involvement in diverse tasks from customer service to operations

ASSUMPTION: Comparison focuses on the unique blend of customer service and operational abilities required by similar roles in hospitality and retail sectors.

📝 Sample Projects

• Streamlining order processing for efficiency
• Creating promotions to drive customer engagement
• Participating in community events to enhance brand visibility

ASSUMPTION: These projects involve both creative and operational dimensions, enhancing skills pertinent to Domino's service offerings.

❓ Key Questions to Ask During Interview

• What are the busiest times during the week?
• How does the team handle difficult customer interactions?
• What opportunities exist for career growth within the company?
• How does Domino's support employee development?
• What are the expectations for weekend and evening shifts?

ASSUMPTION: Questions should address expectations around work hours and growth opportunities to gauge alignment with applicant’s career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant customer service experience
• Attend the initial phone screening as scheduled
• Be ready for an in-person interview if shortlisted
• Follow up within a week if no contact has been made by the recruiter

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.