Customer Service Rep(08937) - 11312 Hwy. 15-501 N Suite 100

📌 Core Information

🔹 Job Title: Customer Service Rep(08937)

🔹 Company: Domino's

🔹 Location: Chapel Hill, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Answering phone calls and assisting carryout customers promptly and courteously.
• Maintaining customer satisfaction through efficient service and knowledge of the menu.
• Adhering to cleanliness and cash handling standards, especially for drivers.
• Ensuring proper image and conduct according to company standards.

ASSUMPTION: The job will require effective communication skills and problem-solving abilities to manage customer expectations and resolve issues timely. This assumption is based on the emphasis on customer WOW steps.

📋 Key Responsibilities

✅ Answer phones and assist carryout customers with a polite and knowledgeable approach.

✅ Maintain a high standard of personal and vehicle cleanliness for drivers.

✅ Follow the company's cash handling and safety protocols precisely.

✅ Ensure order accuracy by repeating detailed order information with customers.

ASSUMPTION: Employees are expected to multitask effectively between customer service, food preparation, and delivery assignments. This assumption is inferred from the operational tasks listed.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related roles

Required Skills:

• Customer Service
• Communication
• Menu Knowledge

Preferred Skills:

• Attention to Detail
• Teamwork

ASSUMPTION: Candidates should have a strong orientation towards customer satisfaction and be able to manage routine operational tasks effectively. This assumption is drawn from the need to follow procedural guidelines closely.

💰 Compensation & Benefits

Salary Range: Not specified; entry-level wage with potential tips for drivers

Benefits:

• Flexible working hours
• Employee discounts on food
• Career advancement opportunities

Working Hours: 40 hours per week; possibility of evening and weekend shifts

ASSUMPTION: Benefits typically include standard perks for hourly occupations in hospitality, like discounts and potential bonuses. This is inferred from general industry practices.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants – focuses on quick-service food and pizza delivery

Company Size: 10,001+ employees, indicating a large-scale operation with numerous growth opportunities

Founded: 1960

Company Description:

• Known for innovation and tech-forward solutions in food delivery.
• Strong global presence with operations in over 90 markets.
• Encourages a fun and progressive company culture.

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Digital Advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company values innovation and employee growth, which is supported by its large size and global reach. This assumption is based on Domino's dedication to being a market leader.

📊 Role Analysis

Career Level: Entry-level, suitable for individuals beginning their career in customer service

Reporting Structure: Report to the store manager or shift supervisor

Work Arrangement: On-site with dynamic shift scheduling

Growth Opportunities:

• Potential for promotion to supervisory roles
• Training programs for skill enhancement
• Opportunities to work in different departments

ASSUMPTION: The role is likely structured to support internal mobility and skill development within the company. This is based on typical operational hierarchies in large service-oriented businesses.

🌍 Location & Work Environment

Office Type: Retail-based environment in a franchise location

Office Location(s): 11312 Hwy. 15-501 N Suite 100, Chapel Hill

Geographic Context:

• Located in a commercial area providing consistent foot traffic
• Access to local amenities and public transit options
• Part of a vibrant community with a diverse demographic

Work Schedule: Includes peak hours such as weekends and evenings

ASSUMPTION: The work setting is fast-paced, typically seeing high customer traffic during meal times, notably in a retail environment. This assumption is backed by common patterns in the food service industry.

💼 Interview & Application Insights

Typical Process:

• Initial application through company career portal
• Phone screening or initial interview
• In-person interview with store management

Key Assessment Areas:

• Customer service skills
• Ability to follow procedures
• Team collaboration

Application Tips:

• Highlight customer service experience and communication skills
• Emphasize flexibility in working various shifts
• Prepare examples of dealing with challenging customer interactions

ATS Keywords: Customer Service, Communication, Teamwork, Fast-paced Environment

ASSUMPTION: The application process mirrors standard practices in high-turnover industries where efficiency and customer service skills are critical. This assumption is due to the nature of the role and industry.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Communication tools (e.g., intercom systems, telephones)

ASSUMPTION: Basic technology tools are commonly used for order processing and customer communication. This is inferred from the operational needs of a fast-service restaurant.

👔 Cultural Fit Considerations

Company Values:

• Innovation in service delivery
• Commitment to customer satisfaction
• Team-driven success

Work Style:

• Fast-paced and dynamic environment
• Collaborative team culture
• Focus on customer service excellence

Self-Assessment Questions:

• Can I maintain composure in a bustling restaurant environment?
• Am I comfortable handling cash transactions accurately?
• Do I enjoy working in a team setting?

ASSUMPTION: Domino's places a strong emphasis on teamwork and customer service, creating an environment where employees can thrive in a supportive and fast-paced setting. This is based on the company's size and operational model.

⚠️ Potential Challenges

• Managing high-volume customer interactions during peak hours
• Adhering to stringent cleanliness and service standards
• Balancing multiple customer requests simultaneously
• Ensuring timely and accurate order deliveries

ASSUMPTION: The role might be challenging due to its fast-paced nature and the expectation for high-performance levels. These challenges are typical in retail foodservice roles.

📈 Similar Roles Comparison

• Roles in other quick-service restaurants with similar responsibilities
• Customer service roles in retail with face-to-face customer interactions
• Entry-level positions with cash handling duties

ASSUMPTION: Similar roles are found in various retail and hospitality environments, where customer interaction is frequent and procedural adherence is crucial. This is based on the commonality of service roles.

📝 Sample Projects

• Initiatives to improve order accuracy
• Projects involving new customer service strategies
• Implementation of inventory tracking improvements

ASSUMPTION: The role may involve minor projects aimed at improving service efficiency and customer satisfaction. This assumption is based on potential responsibilities within the job scope.

❓ Key Questions to Ask During Interview

• What are the peak hours for this location, and how is shift scheduling handled?
• Can you describe the team structure I'll be working within?
• How is employee performance evaluated in this role?
• What opportunities for advancement exist within this store or company?
• What training programs does Domino's offer for new employees?

ASSUMPTION: These questions help candidates understand operational specifics and personal growth opportunities, relevant for those seeking to distinguish themselves during the interview.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant customer service experience
• Prepare for possible phone screenings as an initial step
• Attend an in-person interview if selected
• Ask for feedback post-interview to improve future applications

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.