📌 Core Information
🔹 Job Title: Customer Service Representative (08951) - 1418 E 11TH ST
🔹 Company: Domino's
🔹 Location: Siler City, North Carolina, United States
🔹 Job Type: On-site
🔹 Category: 📞 Customer Service
🔹 Date Posted: Sun Mar 30 2025
🔹 Experience Level: 0-2 years
🔹 Remote Status: Not specified
📌 Essential Job Details
🚀 Job Overview
Key aspects of this role include:
- Engaging with customers via phone
- Ensuring customer satisfaction with order accuracy
- Preparing and making pizzas
- Maintaining the fun work environment
ASSUMPTION: Customer Service Representatives are expected to exhibit strong multitasking abilities to balance phone duties and in-store operations effectively.
📋 Key Responsibilities
✅ Answering phone calls and assisting customers
✅ Preparing and making pizzas
ASSUMPTION: Employees are likely responsible for ensuring food safety standards are met while performing culinary tasks.
🎯 Required Qualifications
Education: Not specified
Experience: 0-2 years of experience in a customer service role is ideal
Required Skills:
- Customer Service
- Communication
- Problem Solving
Preferred Skills:
- Flexibility in working hours
- Experience in a fast-paced environment
ASSUMPTION: Flexibility and adaptability are crucial for handling diverse customer requests and unpredictable order volumes.
💰 Compensation & Benefits
Salary Range: Not specified, but competitive pay is highlighted
Benefits:
- Flexible hours
- Fun working environment
- Opportunities for career growth within the company
Working Hours: Approximately 40 hours per week, with opportunities for schedule flexibility
ASSUMPTION: Benefits may include employee discounts on food and progression opportunities due to the company’s size and structure.
📌 Applicant Insights
🔍 Company Context
Industry: Restaurants
Company Size: 10,001+ employees; this suggests widespread operational support and opportunities for internal networking
Founded: 1960
Company Description:
- Identified as one of the world’s top restaurant brands
- Continual innovation in technology and menu items
- Fun and motivated working culture
Company Specialties:
- Pizza
- Sandwiches
- Digital and Advertising
Company Website: https://jobs.dominos.com/dominos-careers/
ASSUMPTION: The company's prominent stature may provide diverse growth and learning opportunities across various roles.
📊 Role Analysis
Career Level: Entry-level, suitable for candidates starting their careers
Reporting Structure: Typically reports to a store manager or shift supervisor
Work Arrangement: On-site
Growth Opportunities:
- Opportunity to advance within the restaurant or corporate levels
- Skill development in customer service and operations
- Access to a vast network of Domino's professionals
ASSUMPTION: This role may serve as a stepping stone for future managerial positions.
🌍 Location & Work Environment
Office Type: Restaurant setting
Office Location(s): Siler City, North Carolina
Geographic Context:
- Located in a community-based area, facilitating community engagement
- Access to local amenities and transport
- Strategically positioned for customer convenience
Work Schedule: Flexible, aligned with a typical restaurant operating hours
ASSUMPTION: Employees will work both day and evening shifts depending on store needs.
💼 Interview & Application Insights
Typical Process:
- Application submission via the company website
- Initial phone screening
- In-person interview with store management
Key Assessment Areas:
- Customer interaction skills
- Ability to work in team settings
- Adaptability in fast-paced environments
Application Tips:
- Highlight customer service experiences
- Demonstrate flexibility and willingness to work variable shifts
- Prepare examples of problem-solving in previous roles
ATS Keywords: Customer Service, Communication, Teamwork, Pizza Preparation
ASSUMPTION: The hiring process is likely streamlined to fill positions quickly due to typical industry turnover rates.
🛠️ Tools & Technologies
- POS systems (Point-of-Sale)
- Food preparation equipment
- Telephone systems for order handling
ASSUMPTION: Familiarity with basic kitchen and communication tools is essential but training may be provided.
👔 Cultural Fit Considerations
Company Values:
- Commitment to customer satisfaction
- Emphasis on teamwork and collaboration
- Focus on continuous improvement and innovation
Work Style:
- Team-oriented and supportive environment
- Fast-paced and dynamic
- Customer-focused with attention to detail
Self-Assessment Questions:
- Am I comfortable working in a busy, high-energy environment?
- Can I manage multiple tasks at once?
- Do I enjoy engaging with a diverse customer base daily?
ASSUMPTION: The successful candidate should embrace a culture that values both customer service and innovation.
⚠️ Potential Challenges
- Handling high volumes of customer requests
- Balancing in-store and customer service tasks
- Managing busy periods with composure
- Continuous communication with different stakeholders
ASSUMPTION: Candidates should be prepared for the physical demands typical of a restaurant environment.
📈 Similar Roles Comparison
- Other quick-service restaurants may offer similar work environments but possibly different benefit structures
- Roles in retail that prioritize customer interaction and service
- Entry-level positions that require strong interpersonal skills
ASSUMPTION: Compensation and benefits might slightly vary depending on company size and capabilities.
📝 Sample Projects
- Streamlining order processing during peak hours
- Implementing feedback strategies to improve customer interaction
- Organizing team-building activities to enhance workplace morale
ASSUMPTION: Employees may contribute to continuous improvement initiatives within the store.
❓ Key Questions to Ask During Interview
- What training programs does Domino’s offer for new Customer Service Representatives?
- How does the company support career growth internally?
- Can you describe a typical workday in this role?
- What qualities help Domino's employees succeed in this position?
- How does the team handle peak times or rush-hour orders?
ASSUMPTION: These questions help gain insights into company culture and career trajectory.
📌 Next Steps for Applicants
To apply for this position:
- Submit your application through this link
- Prepare your resume emphasizing customer service skills
- Highlight any relevant experience in retail or food service
- Practice common interview questions focused on customer interaction
- Reach out to the recruitment team for any inquiries
⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.
