Customer Service Rep(08960) - 4760 Walkertown Plaza Drive

📌 Core Information

🔹 Job Title: Customer Service Representative (08960) - 4760 Walkertown Plaza Drive

🔹 Company: Domino's

🔹 Location: Walkertown, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing excellent customer service by taking and processing orders accurately
• Preparing food products and ensuring they meet quality standards
• Maintaining cleanliness and organization in the store environment
• Operating equipment and managing inventory effectively

ASSUMPTION: The job description suggests a dynamic work environment with opportunities for part-time and full-time positions, allowing for flexibility which is attractive for students or individuals seeking a second job.

📋 Key Responsibilities

✅ Receiving and accurately processing telephone orders

✅ Stocking ingredients and supplies as needed

✅ Preparing product in accordance with company standards

✅ Ensuring cleanliness of the work area and equipment

✅ Handling cash transactions and providing correct change

ASSUMPTION: Some responsibilities can imply a requirement to handle customer queries and complaints, necessitating patience and effective communication skills.

🎯 Required Qualifications

Education: No formal education requirement; must be at least 16 years old

Experience: No prior experience is required, but any previous customer service experience is advantageous.

Required Skills:

• Basic math skills for handling transactions
• Effective communication skills, both verbal and written
• Ability to work efficiently in a fast-paced environment

Preferred Skills:

• Experience with food preparation and safety
• Familiarity with using computerized order systems

ASSUMPTION: While no extensive qualifications are necessary, having background experience in any retail or food service role could provide a competitive edge.

💰 Compensation & Benefits

Salary Range: Not specified, typical entry-level compensation in the food service industry expected

Benefits:

• Flexible work schedules
• Opportunities for career advancement
• Training and skill development programs

Working Hours: 40 hours, with both part-time and full-time options available

ASSUMPTION: As a part of a renowned franchise, the position is likely to offer industry-standard benefits and possible discounts on products.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants

Company Size: 10,001+ employees, providing a wide network and numerous resources

Founded: 1960, with a rich history of innovation and growth

Company Description:

• Domino’s is a leading brand in pizza delivery worldwide
• Known for its innovative approach to technology in food service
• Emphasizes a fun, dynamic, and inclusive work environment

Company Specialties:

• Pizza and Sandwiches
• Marketing and Technology
• Data Analytics and Digital Solutions

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's large company size and global presence suggest diverse career advancement opportunities across various departments.

📊 Role Analysis

Career Level: Entry level with potential progression to managerial roles

Reporting Structure: Reports to the store manager, with team collaboration

Work Arrangement: Full-time and part-time options, rotational shifts including evenings and weekends

Growth Opportunities:

• Advancement to supervisory roles
• Potential to become a franchise owner
• Skill development through various roles

ASSUMPTION: The role builds foundational skills valuable for future career paths in management or entrepreneurship.

🌍 Location & Work Environment

Office Type: Retail store, customer-facing role

Office Location(s): 4760 Walkertown Plaza Drive, Walkertown, North Carolina

Geographic Context:

• Suburban location with community interaction
• Accessible via public transport and personal vehicles
• Proximity to local businesses and dining options

Work Schedule: Includes weekends, holidays, and evening shifts

ASSUMPTION: The role suits individuals who thrive in dynamic, customer-interactive environments and can adapt to shift work.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone interview
• In-person interview with store manager

Key Assessment Areas:

• Communication skills
• Customer service orientation
• Problem-solving abilities

Application Tips:

• Show enthusiasm for the brand and role
• Highlight relevant customer service experience
• Be prepared to discuss availability and flexibility

ATS Keywords: Customer Service, Communication, Cash Handling, Teamwork

ASSUMPTION: Applicants are likely to be assessed on their fit with company culture and ability to handle the physical demands of the job.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Basic kitchen equipment (ovens, cutters)
• Communication tools (telephones, headsets)

ASSUMPTION: Familiarity with these tools will enhance efficiency and ease of transition into the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to diversity and inclusion
• Focus on teamwork and collaboration
• Innovation in service and delivery

Work Style:

• Fast-paced and proactive
• Customer-focused with attention to quality
• Adaptable and flexible to shift schedules

Self-Assessment Questions:

• Are you comfortable working in a fast-paced environment?
• Do you enjoy interacting with customers and solving problems?
• Can you manage shifts that include evenings and weekends?

ASSUMPTION: The role requires individuals comfortable with multitasking and maintaining a friendly demeanor under pressure.

⚠️ Potential Challenges

• Handling high volumes during peak hours
• Maintaining consistency and quality amidst rush periods
• Balancing customer service with operational tasks
• Adapting to changing schedules and tasks

ASSUMPTION: The role is physically demanding and suits energetic individuals who can thrive under stress.

📈 Similar Roles Comparison

• Compared to other food service roles, offers clearer paths to management
• Emphasizes customer interaction more than roles in back-of-house services
• Involves more dynamic shifts than roles strictly in office settings

ASSUMPTION: This position provides a well-rounded experience in both customer service and operational duties, appealing to diverse skill sets.

❓ Key Questions to Ask During Interview

• What are the opportunities for career advancement within Domino’s?
• How does the team handle high-pressure situations during peak hours?
• What are the expectations for shift scheduling and flexibility?
• Can you describe a typical day in this role?
• How does Domino’s support team member development?

ASSUMPTION: Asking these questions will provide clarity on career growth and work-life balance expectations in the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare an updated resume highlighting relevant experience
• Be ready to discuss your flexibility and interest in the role
• Research Domino’s culture and values
• Follow up after your application to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.