Customer Service Rep(08965) Northchase, Wilmington, NC

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR) - Northchase, Wilmington, NC

🔹 Company: Domino's

🔹 Location: Wilmington, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers both in person and via phone for order taking and inquiries.
• Supporting pizza making operations and ensuring customer satisfaction.
• Managing cash transactions accurately and efficiently.
• Upholding cleanliness and organization within the customer area.

ASSUMPTION: The role emphasizes a blend of customer interaction with operational support, suggesting a dynamic in-store environment where adaptability and multitasking are crucial.

📋 Key Responsibilities

✅ Taking and processing customer orders via phone and in-person interactions.

✅ Greeting customers promptly and building positive relationships.

✅ Participating in upselling products during the ordering process.

✅ Handling cash and providing accurate change.

✅ Maintaining a clean and welcoming customer area.

✅ Assisting Pizza Makers with toppings and dough preparation.

ASSUMPTION: Responsibilities highlight the importance of both customer service skills and operational efficiency to maintain the store's standards.

🎯 Required Qualifications

Education: Not specified (Minimum age of 16 suggests no formal education required beyond high school)

Experience: Entry-level position with 0-2 years experience

Required Skills:

• Exceptional and positive attitude
• Basic math skills for quick and accurate monetary transactions
• Effective communication skills for customer interactions and order processing

Preferred Skills:

• Previous customer service experience
• Experience in a fast-paced environment

ASSUMPTION: While the role primarily requires enthusiasm and basic skills, previous related experience could be advantageous for quicker adaptation and enhanced customer engagement.

💰 Compensation & Benefits

Salary Range: Not specified. Common for entry-level positions at Domino's to start at minimum wage with potential for increases.

Benefits:

• Training opportunities and career progression
• Flexible working hours
• Various recognition and reward programs

Working Hours: Expect working hours to vary with typical shifts covering up to 40 hours per week with flexible scheduling.

ASSUMPTION: Compensation likely includes potential for tips and bonuses, particularly related to upselling and performance metrics.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurant industry, specializing in fast-food pizza delivery service

Company Size: 10,001+ employees, offering wide-ranging career opportunities across diverse locations

Founded: 1960, with a rich history of innovation in the pizza delivery space

Company Description:

• Among leading global pizza brands with a focus on technology and customer-centric innovations
• A culture of fun and continuous improvement driven by passionate team members
• Operates approximately 17,100 stores in over 90 countries

Company Specialties:

• Pizza
• Technology innovations like voice-ordering apps
• Data analytics and digital marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino’s emphasis on technology and cross-disciplinary growth suggests a forward-thinking work environment with ample opportunities for innovation and progression.

📊 Role Analysis

Career Level: Entry-level with potential for advancement to higher operational roles

Reporting Structure: Directly reports to the General Manager, with secondary reports to the Regional Operations Manager

Work Arrangement: Fully on-site, focused on direct customer interaction and store operations

Growth Opportunities:

• Opportunities to advance to supervisory roles or management positions
• Potential to own a franchise or manage corporate operations in the long term
• Formation of essential skills in customer service and business operations

ASSUMPTION: The entry-level nature of the role paired with the company's promotion from within policy suggests clear pathways for career progression.

🌍 Location & Work Environment

Office Type: Retail store environment designed for high customer interaction

Office Location(s): Wilmington, NC, with Domino's stores featuring branded and customer-friendly layouts

Geographic Context:

• Located in a prominent commercial area with access to a diverse customer base
• Wilmington offers a blend of urban and suburban living conducive to work-life balance
• Accessibility to major transportation routes enhances commuting convenience

Work Schedule: Typical fast-food service schedule with variable hours including evenings and weekends to meet customer demands

ASSUMPTION: The location and flexible scheduling indicate a bustling work atmosphere conducive to engaging new customers and interaction.

💼 Interview & Application Insights

Typical Process:

• Initial application submission online
• Screening interview, often at the location
• In-person or virtual interview focusing on customer service skills

Key Assessment Areas:

• Customer service abilities
• Problem-solving skills under pressure
• Teamwork and adaptability

Application Tips:

• Highlight any previous customer service experience
• Showcase your positive attitude and willingness to learn
• Prepare to discuss scenarios where you handled challenging situations effectively

ATS Keywords: Customer Service, Cash Handling, Order Taking, Upselling, Teamwork

ASSUMPTION: The process reflects common industry practices for entry-level positions, with emphasis on customer-related skills.

🛠️ Tools & Technologies

• Computer touch screen systems for order processing
• Point of sale (POS) systems for cash handling
• Telephony systems for taking orders via phone

ASSUMPTION: The technology tools listed are standard across fast-food service roles and are essential for efficient operations and customer service.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Team collaboration and support

Work Style:

• Fast-paced and dynamic
• Focused on teamwork and collaboration
• High level of adaptability and quick problem-solving

Self-Assessment Questions:

• Do you enjoy interacting with a diverse range of customers?
• Are you comfortable in fast-paced, dynamic work environments?
• Do you have the resilience to perform under pressure?

ASSUMPTION: Cultural fit is significant, with an emphasis on teamwork and adaptability aligned with Domino's operational style.

⚠️ Potential Challenges

• Dealing with high volumes of customer orders during peak times
• Maintaining composure and efficiency under pressure
• Balancing speed with accuracy in order processing
• Continual adaptation to various customer preferences and feedback

ASSUMPTION: Challenges are typical of a fast-paced service environment where efficiency and customer satisfaction are paramount.

📈 Similar Roles Comparison

• Roles in other fast-food franchises require similar customer service and multitasking capabilities
• Comparison with retail roles shows a stronger focus on speed and sales in fast-food settings
• Similar skills required in hospitality roles, emphasizing customer interaction and service quality

ASSUMPTION: Comparison points resonate with common skill sets and dynamics in related industries, underscoring client-facing and multitasking capabilities.

📝 Sample Projects

• Participating in store promotions to boost sales
• Supporting the launch of new menu items
• Assisting in organizing team-building activities and events

ASSUMPTION: Projects focus on team collaboration and enhancing customer interactions, integral to improving store performance and team cohesion.

❓ Key Questions to Ask During Interview

• What are the typical peak hours for this store?
• Can you describe a successful CSR at Domino's?
• What growth opportunities are available within the store?
• How does Domino's support new team members in their training?
• What are the next steps if I successfully pass the interview stage?

ASSUMPTION: These questions are designed to provide insight into the role and potential career progression within Domino's, reflecting applicant preparedness and curiosity.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant customer service experience
• Include specific examples of upselling or teamwork
• Contact the store directly to inquire about application status if needed
• Attend interview preparations sessions offered online or in-store

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.