Customer Service Rep(08980) - 2881 Jones Franklin Rd

📌 Core Information

🔹 Job Title: Customer Service Rep(08980) - 2881 Jones Franklin Rd

🔹 Company: Domino's

🔹 Location: Raleigh, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Upholding Domino's grooming, uniform, and appearance standards
• Promoting pizza products, specials, and promotions
• Providing quality customer service both in person and over the phone
• Driving teamwork and maintaining a fun work atmosphere

ASSUMPTION: It is assumed that the primary focus will be on customer interaction, as well as operating within a team environment to deliver service excellence.

📋 Key Responsibilities

✅ Uphold grooming, uniform, and appearance standards as per Domino's guidelines.

✅ Promote pizza products, specials, and promotions effectively.

✅ Provide excellent service to customers both in-person and via phone.

✅ Receive cross-training in product preparation, equipment operation, and store procedures.

✅ Maintain a sense of urgency in customer interactions and team contributions.

ASSUMPTION: Responsibilities might involve multitasking in fast-paced settings due to the nature of the restaurant industry.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in customer service or related fields

Required Skills:

• Customer Service
• Teamwork
• Effective Communication
• Computer Skills
• Product Promotion

Preferred Skills:

• Previous experience in a restaurant environment
• Additional language proficiency

ASSUMPTION: Entry-level candidates are encouraged; having a customer-oriented mindset is key.

💰 Compensation & Benefits

Salary Range: Not specified - typically aligns with entry-level restaurant industry standards.

Benefits:

• Employee discounts
• Training and development opportunities
• Friendly work environment

Working Hours: 40 hours per week; possible evening and weekend shifts.

ASSUMPTION: Compensation is competitive for entry-level positions in the hospitality and service sectors.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants - part of global quick service and franchising sectors

Company Size: Over 10,001 employees; significant industry presence offering stability and advancement.

Founded: 1960

Company Description:

• Innovative brand driven by technology and customer satisfaction
• Global leader in pizza delivery, with over 17,100 stores worldwide
• Aims to create a fun and dynamic work culture

Company Specialties:

• Pizza
• Marketing
• Technology and Digital Innovation

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's culture emphasizes innovation and customer service as fundamental values.

📊 Role Analysis

Career Level: Entry-level position suited for individuals starting their career in customer service.

Reporting Structure: Reports to store manager or shift leader.

Work Arrangement: Fully on-site role requiring presence at the store location.

Growth Opportunities:

• Potential for promotion to supervisory roles
• Skill development through on-the-job training
• Exposure to diverse operational aspects of the restaurant business

ASSUMPTION: This role offers foundational experience that can lead to various career paths within the service industry.

🌍 Location & Work Environment

Office Type: In-store restaurant environment

Office Location(s): 2881 Jones Franklin Rd, Raleigh, NC

Geographic Context:

• Located near major roadways, providing easy access
• Part of a vibrant retail area offering diverse amenities
• Proximity to residential communities, fostering consistent customer flow

Work Schedule: Includes evenings and weekends to meet peak business hours.

ASSUMPTION: The role involves significant interaction with the local community, requiring adaptability to varying business volumes.

💼 Interview & Application Insights

Typical Process:

• Submit online application
• Initial phone screening
• In-person interview with store manager

Key Assessment Areas:

• Customer service aptitude
• Communication skills
• Teamwork and collaboration

Application Tips:

• Highlight prior customer service experience
• Demonstrate a passion for the fast-paced restaurant environment
• Showcase flexibility in schedule availability

ATS Keywords: Customer service, teamwork, communication, fast-paced

ASSUMPTION: The hiring process prioritizes candidates who demonstrate a proactive approach and team-centric attitude.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order management software
• Basic kitchen equipment operation

ASSUMPTION: Familiarity with restaurant technology tools can enhance job performance and efficiency.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in operational processes
• Team spirit and camaraderie

Work Style:

• Adaptable to shifting priorities and workloads
• Able to maintain enthusiasm in high-demand settings
• Team-oriented approach with individual accountability

Self-Assessment Questions:

• Am I comfortable in a fast-paced, customer-centric environment?
• Do I enjoy working collaboratively with diverse teams?
• Am I open to learning new skills and processes?

ASSUMPTION: Success in this role requires aligning with a service-focused, dynamic team culture.

⚠️ Potential Challenges

• Managing high customer volumes during peak hours
• Balancing multiple tasks simultaneously
• Adhering to company standards under pressure
• Meeting diverse customer expectations

ASSUMPTION: Candidates should be prepared for challenges common in fast-paced service environments, emphasizing resilience and adaptability.

📈 Similar Roles Comparison

• Compare to other entry-level customer service roles with potential for internal growth
• Emphasizes adaptability and customer focus compared to static roles
• Offers dynamic daily tasks with a customer-centric approach

ASSUMPTION: This role affords unique experiences that differ from typical retail positions, fostering skills applicable across various service industries.

📝 Sample Projects

• Coordinating promotional events to drive sales
• Streamlining order processing to reduce wait times
• Implementing customer feedback to enhance service quality

ASSUMPTION: While the role is primarily operational, involvement in minor improvement initiatives is possible.

❓ Key Questions to Ask During Interview

• What opportunities for advancement does Domino's offer?
• How does the team handle high-pressure situations?
• What makes Domino's a unique workplace compared to other restaurants?
• What are the expectations regarding availability and scheduling?
• How are employees trained for multiple roles?

ASSUMPTION: Asking insightful questions during an interview demonstrates genuine interest and proactive career planning.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare a resume highlighting relevant experience
• Ensure availability for potential phone screening
• Review product knowledge and customer service principles
• Be ready for an in-person interview with the store manager

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.