Customer Service Rep(08989) Bell St & Carolina Beach Rd, Wilmington, NC

📌 Core Information

🔹 Job Title: Customer Service Representative (CSR)

🔹 Company: Domino's

🔹 Location: Wilmington, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: March 30, 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Providing front-line customer care and support
• Assisting in pizza making and food preparation
• Handling cash transactions and maintaining accurate monetary change
• Maintaining cleanliness and hygiene standards within the store

ASSUMPTION: The role is heavily customer-focused with an emphasis on multitasking and cross-functional duties including both customer service and food preparation.

📋 Key Responsibilities

✅ Taking orders over the phone and in person

✅ Greeting customers and building relationships

✅ Up selling Domino's products

✅ Handling customer payments and ensuring correct monetary change

✅ Maintaining a clean customer service area

✅ Assisting in pizza making including topping and dough preparation

ASSUMPTION: Responsibilities are designed to provide a dynamic work experience that combines customer interaction with operational support tasks.

🎯 Required Qualifications

Education: Not specified, but candidates must be at least 16 years old.

Experience: 0-2 years

Required Skills:

• Exceptional and positive attitude
• Basic math skills for handling money
• Effective communication skills for customer interaction

Preferred Skills:

• Previous experience in customer service or retail
• Familiarity with food safety and hygiene practices

ASSUMPTION: The role is entry-level, with an emphasis on attitude and interpersonal skills over formal qualifications or extensive experience.

💰 Compensation & Benefits

Salary Range: Not specified, typically based on industry standards for entry-level positions in customer service.

Benefits:

• Flexible working hours
• Training opportunities and career progression
• Employee discount on Domino's products

Working Hours: Approximately 20 hours per week with potential flexibility

ASSUMPTION: The role offers part-time work with benefits focused on personal development and job satisfaction.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, with a focus on pizza and fast food delivery

Company Size: 10,001+ employees, offers a robust support system and resource network for employees

Founded: 1960

Company Description:

• Globally recognized brand with a reputation for innovation in food and service technology
• A dynamic work environment that encourages team building and professional growth
• A continuous commitment to quality and customer satisfaction

Company Specialties:

• Pizza and sandwiches innovation
• Marketing and digital technology
• Data analytics and advertising strategies

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's supports career growth with a focus on innovation and teamwork, making it attractive for individuals seeking advancement.

📊 Role Analysis

Career Level: Entry-level with opportunities for fast progression

Reporting Structure: Reports to General Manager and Regional Operations Manager

Work Arrangement: On-site with potential flexibility in shifts

Growth Opportunities:

• Progression from CSR to management roles
• Potential to become a Domino's franchise owner
• Opportunities for specialized roles within corporate operations

ASSUMPTION: The role is designed for career growth within Domino's, promoting from within and providing a foundation for future leadership roles.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Bell St & Carolina Beach Rd, Wilmington, NC

Geographic Context:

• Wilmington offers a mix of urban and coastal living
• Nearby amenities and a strong sense of community around local businesses
• Access to public transportation and convenient location for local residents

Work Schedule: Flexible schedule, ideal for students and individuals seeking part-time work

ASSUMPTION: The location is beneficial for individuals looking for a balanced urban-suburban lifestyle with convenient work access.

💼 Interview & Application Insights

Typical Process:

• Initial application submission
• Phone or in-person interview
• Job offer and onboarding process

Key Assessment Areas:

• Customer service skills and attitude
• Cash handling accuracy
• Ability to work in a fast-paced environment

Application Tips:

• Highlight customer service experience
• Showcase ability to multitask effectively
• Emphasize positive attitude and eagerness to learn

ATS Keywords: Customer Service, Cash Handling, Order Taking, Upselling

ASSUMPTION: The application process is straightforward, emphasizing interpersonal skills and practical customer service abilities.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Order processing software
• Communication devices such as phones

ASSUMPTION: Familiarity with basic retail and service technologies is expected for efficiency in order processing and customer communication.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovative and dynamic work culture
• Teamwork and community involvement

Work Style:

• Fast-paced and multitasking environment
• Hands-on involvement in operations processes
• Strong emphasis on customer interaction and service

Self-Assessment Questions:

• Do I enjoy dynamic and varied work tasks within a team setting?
• Am I able to maintain a positive attitude under pressure?
• Do I have the agility to multitask effectively in active environments?

ASSUMPTION: Cultural fit is crucial, as the role blends frontline customer service with operational tasks in a supportive, team-focused setting.

⚠️ Potential Challenges

• Handling multiple orders during peak hours
• Maintaining service quality under time constraints
• Balancing various customer needs simultaneously
• Adapting quickly to changes in store operations

ASSUMPTION: Challenges are typical for customer service roles, necessitating strong organizational and communication skills to maintain efficiency.

📈 Similar Roles Comparison

• Compared to retail associates, this role involves more direct interaction with food preparation.
• Unlike typical cashier positions, it offers broader engagement in service and operations.
• Provides growth pathways unavailable in many standard customer service positions.

ASSUMPTION: The role offers broader skill development and advancement opportunities compared to standard entry-level service positions.

📝 Sample Projects

• Participating in a store sales promotion event
• Assisting in developing store layout for optimal customer flow
• Contributing to efficiency improvements in order processing

ASSUMPTION: Periodic projects may be assigned to foster team collaboration and enhance operational strategies.

❓ Key Questions to Ask During Interview

• What are the daily priorities for Customer Service Representatives?
• How is success typically measured for this position?
• Can you describe the career progression opportunities within the company?
• What training programs are in place for skill development?
• How does the team handle customer complaints or issues?

ASSUMPTION: These questions seek to clarify job expectations, growth potential, and support systems within the role.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through the Domino's Careers Page
• Prepare a resume highlighting relevant skills and experience
• Contact the store for potential walk-in interviews
• Follow up with the hiring manager based on the application status
• Arrange for additional documentation if required following the job offer

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.