Customer Service Rep(08991) - 3254 Ray Rd

📌 Core Information

🔹 Job Title: Customer Service Representative (08991) - 3254 Ray Rd

🔹 Company: Domino's

🔹 Location: Spring Lake, North Carolina, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Tue Apr 01 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: Not specified

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Engaging with customers to provide exceptional service.
• Addressing various customer-related issues with poise.
• Learning and maintaining knowledge about product details and services.
• Participating in basic store operations, including making pizzas and product control management.

ASSUMPTION: The role likely involves teamwork and multitasking in a fast-paced environment to efficiently handle customer requests and maintain satisfaction, given the on-site service context.

📋 Key Responsibilities

✅ Provide friendly and efficient customer service throughout the shift.

✅ Handle diverse customer inquiries and resolve issues promptly.

✅ Acquire comprehensive knowledge of product offerings and service policies.

✅ Support store operations by participating in pizza preparation and product control.

ASSUMPTION: These responsibilities suggest an emphasis on in-person interactions and operational support to ensure smooth service delivery.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years in a customer service role

Required Skills:

• Customer Service
• Communication
• Problem Solving

Preferred Skills:

• Product Knowledge
• Teamwork

ASSUMPTION: Required qualifications indicate entry-level expectations with a focus on interpersonal and basic operational skills, suitable for candidates new to the workforce.

💰 Compensation & Benefits

Salary Range: Not specified

Benefits:

• Standard company benefits applicable to on-site roles
• Possibility of flexible work hours depending on shift scheduling
• Opportunities for internal growth and skill development

Working Hours: 40 hours per week

ASSUMPTION: The compensation package aligns with typical retail and food service industry standards, but exact details would need verification from Domino's directly.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, emphasizing quick service and food delivery

Company Size: 10,001+ employees, indicating a robust operational infrastructure with global reach

Founded: 1960, with a long-standing presence and brand recognition

Company Description:

• Market leader in pizza delivery with innovative digital solutions.
• A dynamic team environment promoting progression and customer satisfaction.
• Operations in approximately 17,100 stores across 90+ markets worldwide.

Company Specialties:

• Pizza
• Sandwiches
• Digital and Marketing Strategies

Company Website: Domino's Careers

ASSUMPTION: The company culture likely values innovation and customer-centric approaches, inferred from their ongoing technological advancements and global expansion.

📊 Role Analysis

Career Level: Entry-level position with potential for advancement

Reporting Structure: Typically reports to the store manager or shift supervisor.

Work Arrangement: Full-time on-site with structured shifts

Growth Opportunities:

• Opportunities for promotion into management roles
• Skills development in customer service and operations
• Possible cross-training in different store functions

ASSUMPTION: Given Domino's size, entry-level roles may serve as a stepping stone for career development within the company, especially for motivated individuals.

🌍 Location & Work Environment

Office Type: Standard retail/storefront environment adapted for customer interactions and service operations.

Office Location(s): 3254 Ray Rd, Spring Lake, North Carolina, United States

Geographic Context:

• Spring Lake is a small, community-oriented town ideal for family living.
• The location provides ample opportunities for local customer engagement.
• Accessible by various transportation means, enhancing employee convenience.

Work Schedule: Consistent weekly schedule, possibly including weekends and evenings.

ASSUMPTION: The work environment is likely fast-paced with a focus on teamwork and customer service excellence to meet the dynamic needs of the clientele.

💼 Interview & Application Insights

Typical Process:

• Submit application via Domino’s career portal or in-person.
• Initial phone screening with HR or store manager.
• In-person interview focusing on customer service skills and experience.

Key Assessment Areas:

• Ability to communicate effectively
• Problem-solving aptitude
• Enthusiasm for customer service and brand representation

Application Tips:

• Highlight customer service experience and teamwork skills.
• Express a strong interest in working in a fast-paced environment.
• Be prepared to discuss any relevant skills pertaining to retail or food service.

ATS Keywords: Customer Service, Communication, Problem Solving, Retail, Food Service

ASSUMPTION: Applicant's successful navigation through the process is likely enhanced by prior experience and a proactive approach to learning and growth.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Communication tools for customer interactions
• Online delivery platforms

ASSUMPTION: Familiarity with basic technology tools and platforms used in retail/service operations is beneficial, enhancing efficiency and customer contact.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service and product delivery
• Teamwork and collaboration

Work Style:

• Adaptable to fast-paced environments
• Customer-centric approach
• Focus on team success and collaboration

Self-Assessment Questions:

• How do you handle difficult customer scenarios?
• Can you maintain enthusiasm during back-to-back customer interactions?
• What strategies do you use for effective teamwork?

ASSUMPTION: A cultural fit would likely require adaptability, a positive demeanor, and the ability to thrive in a team-oriented and service-focused environment.

⚠️ Potential Challenges

• High volume of customer interactions
• Balancing operational tasks with ongoing customer service
• Maintaining composure under high-pressure situations
• Managing real-time problem-solving with minimal delay

ASSUMPTION: Candidates should be prepared for typical retail challenges, including multitasking and maintaining quality service during peak hours.

📈 Similar Roles Comparison

• Customer Service Associate roles in fast-food chains typically involve similar duties.
• Positions in retail environments may offer comparable experiences in customer interaction.
• Roles in high-turnover retail industries may provide differing benefits or work-life balance considerations.

ASSUMPTION: This position compares closely with industry-standard roles, with similar expectations and skill requirements for entry-level service jobs.

📝 Sample Projects

• Streamlining store operations through inventory management improvements.
• Designing a customer feedback system to enhance service quality.
• Implementing a team-based initiative to increase sales during peak hours.

ASSUMPTION: Sample projects would likely focus on enhancing operational efficiency and customer satisfaction, drawing from team and individual contributions.

❓ Key Questions to Ask During Interview

• What are your expectations for this role in terms of customer service?
• How does the team measure success in this position?
• What kind of training and support does Domino's provide for new hires?
• Can you describe a typical workday for a Customer Service Representative here?
• What growth opportunities exist for entry-level employees?

ASSUMPTION: Asking informed questions indicates serious interest and prepares candidates to understand and match company expectations and culture.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume to highlight relevant experience and skills
• Schedule a time for an introductory phone screening if contacted
• Be ready for an in-person interview focusing on situational questions
• Follow up post-interview for feedback and next steps

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.