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Customer Service Rep(09056) - Fogelsville

Domino's
Full-time
On-site
Pennsylvania, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Rep(09056) - Fogelsville

πŸ”Ή Company: Domino's

πŸ”Ή Location: Pennsylvania, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Tue Apr 01 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Interacting with and servicing customers with a positive attitude.
  • Handling customer orders and payments efficiently.
  • Ensuring cleanliness and organization of the work area.
  • Complying with company grooming and appearance standards.

ASSUMPTION: It is assumed that the job does not require specific prior customer service experience since the role is open to applicants as young as 16 years old, indicating entry-level suitability.

πŸ“‹ Key Responsibilities

βœ… Greeting customers and taking orders with a smile.

βœ… Operating the cash register and collecting payments from customers.

βœ… Making consistent products within Domino’s Pizza guidelines.

βœ… Maintaining a clean and organized work environment from the customer’s viewpoint.

βœ… Complying with Domino's Pizza grooming standards to maintain a professional appearance.

ASSUMPTION: The responsibilities suggest a fast-paced environment where multitasking skills may be beneficial.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years of experience preferred but not explicitly required

Required Skills:

  • Customer service and communication skills
  • Teamwork and punctuality
  • Positive attitude and ability to interact with strangers

Preferred Skills:

  • Prior experience in a customer service or retail environment
  • Familiarity with a cash register or point-of-sale system

ASSUMPTION: The role appears to be entry-level, focusing more on interpersonal skills and team compatibility rather than specific qualifications.

πŸ’° Compensation & Benefits

Salary Range: Not specified

Benefits:

  • Potential for job growth and advancement
  • Access to training and development programs
  • Employee discounts on products

Working Hours: Full-time, 40 hours weekly

ASSUMPTION: Benefits associated with this role typically include job training and potential promotional pathways, common within large franchise settings.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurants, known for its dynamic and fast-paced operational environment

Company Size: 10,001+ employees, indicating a well-established company with extensive resources.

Founded: 1960, with a long history of growth and innovation

Company Description:

  • Globally recognized brand with a strong commitment to customer service and technological innovation
  • Dedicated to maintaining its position as a leader in pizza delivery
  • Operates around 17,100 stores in over 90 markets worldwide

Company Specialties:

  • Pizza and Sandwiches
  • Marketing and Advertising
  • Technology and Data Analytics

Company Website: Domino's Careers

ASSUMPTION: As Domino's is a major multinational corporation, the company likely provides ample training and development opportunities for entry-level employees.

πŸ“Š Role Analysis

Career Level: Entry-level, suitable for those new to the workforce or seeking a role with minimal experience requirements

Reporting Structure: Likely reports to a store manager or shift supervisor

Work Arrangement: On-site at a Domino's location in Fogelsville, PA

Growth Opportunities:

  • Opportunity to advance to supervisory or management roles
  • Access to skill enhancement programs
  • Potential to transition into corporate roles depending on performance and career aspirations

ASSUMPTION: Growth is supported through structured pathways from entry-level to higher managerial roles, as seen in many franchise operations.

🌍 Location & Work Environment

Office Type: Retail store environment

Office Location(s): Fogelsville, PA

Geographic Context:

  • Located in a suburban area, providing a community-focused work atmosphere
  • Accessible by public transit or personal vehicle
  • Part of a larger network of stores in the Pennsylvania area

Work Schedule: Full-time basis with potential for evening and weekend shifts

ASSUMPTION: The location within Pennsylvania suggests a local customer base familiar with the products and services offered.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Online application submission
  • Initial screening interview, potentially via phone or in-person
  • Face-to-face interview with store manager

Key Assessment Areas:

  • Customer service skills
  • Communication abilities
  • Teamwork and collaborative attitude

Application Tips:

  • Highlight any customer service or retail experience
  • Demonstrate punctuality and a positive attitude in your resume
  • Prepare examples of teamwork experiences

ATS Keywords: Customer Service, Communication, Teamwork, Order Taking, Cash Handling

ASSUMPTION: The application process is standard for entry-level retail positions, likely streamlined via Domino's corporate systems.

πŸ› οΈ Tools & Technologies

  • Cash register systems
  • Order management software
  • Point of Sale (POS) systems

ASSUMPTION: Familiarity with basic retail technology is beneficial; extensive training likely provided for all systems used.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Consistency in quality
  • Commitment to great customer service
  • Innovative use of technology

Work Style:

  • Team-oriented environment
  • Focus on efficiency and service speed
  • Emphasis on maintaining a positive, customer-focused atmosphere

Self-Assessment Questions:

  • Am I comfortable working in a fast-paced environment?
  • Do I handle customer interactions with ease?
  • Can I maintain professionalism in appearance and attitude?

ASSUMPTION: Domino's values align with creating a supportive yet fast-paced work environment; the right cultural fit is key to success and job satisfaction.

⚠️ Potential Challenges

  • Fast-paced work environment with high customer interaction
  • Need to manage multiple tasks simultaneously
  • Possible evening and weekend shifts
  • Strict adherence to company appearance standards

ASSUMPTION: These challenges are typical for the food service industry, particularly with a focus on delivery and customer interaction.

πŸ“ˆ Similar Roles Comparison

  • Similar to roles in other fast-food or quick-service restaurants
  • Can be compared to retail cashier or sales associate positions
  • Generally offers entry into the workforce for young or first-time job seekers

ASSUMPTION: Similar roles in the industry may have slightly different focus areas depending on the specific company or product line.

πŸ“ Sample Projects

  • Successfully manage a busy weekend shift
  • Participate in a customer service improvement initiative
  • Assist in a team-based product consistency assessment

ASSUMPTION: Project opportunities are likely to arise as part of daily operations or through targeted initiatives to enhance service quality.

❓ Key Questions to Ask During Interview

  • What are the expectations for order accuracy and speed?
  • How does the team handle high-volume periods?
  • What training opportunities are available for skill development?
  • How are outstanding performance and initiative recognized?
  • What does a typical career progression look like in this position?

ASSUMPTION: These questions are designed to help potential candidates understand the role better and align their expectations with the company culture.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Ensure your resume highlights relevant customer service experience
  • Prepare for potential telephone or in-person interviews
  • Research Domino's company culture and values
  • Follow up on your application status with the hiring team

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.