Customer Service Rep(09061) - 144 Montgomery Avenue

📌 Core Information

🔹 Job Title: Customer Service Rep(09061) - 144 Montgomery Avenue

🔹 Company: Domino's

🔹 Location: Bala Cynwyd, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Responding to customer calls and inquiries
• Taking accurate customer orders
• Assisting customers in-store
• Supporting restaurant operations

ASSUMPTION: This role is primarily customer-facing, likely involving significant interaction with both in-store customers and phone orders.

📋 Key Responsibilities

✅ Answer phones and provide service to customers

✅ Accurately take and input customer orders

✅ Assist with in-store customer needs

✅ Support daily restaurant functions and operations

ASSUMPTION: Responsibilities could extend to handling customer complaints and ensuring quality service standards.

🎯 Required Qualifications

Education: Not specified, but a high school diploma or equivalent may be preferred

Experience: 0-2 years in a similar role, with customer service experience being advantageous

Required Skills:

• Customer service skills
• Phone handling proficiency
• Order taking accuracy

Preferred Skills:

• Experience in a restaurant setting
• Ability to multitask efficiently

ASSUMPTION: Basic computer skills may be expected to handle order-taking systems.

💰 Compensation & Benefits

Salary Range: Industry standard for entry-level customer service roles can range from $10-$15 per hour

Benefits:

• Employee discounts
• Opportunities for growth within the company
• Flexible working hours

Working Hours: 40-hour workweek with the possibility of shifts

ASSUMPTION: Benefits may include on-the-job training and potential for overtime compensation.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, known for its focus on delivery and in-store experiences

Company Size: 10,001+ employees, suggesting a large, structured corporate environment

Founded: 1960, with a long history of innovation in the pizza delivery sector

Company Description:

• Strong emphasis on innovation and technology
• Committed to making great pizza and expanding menu offerings
• Operates approximately 17,100 stores in 90+ markets globally

Company Specialties:

• Pizza
• Digital Ordering Systems
• Advertising and Marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's reputation for technological innovation could influence the customer service role, with systems that facilitate efficient order processing.

📊 Role Analysis

Career Level: Entry-level, suitable for those new to the workforce or seeking retail experience

Reporting Structure: Likely reports to store manager or shift lead

Work Arrangement: Full-time, on-site role with potential shift work

Growth Opportunities:

• Advancement to supervisory roles
• Cross-training in different store functions
• Potential to become a franchisee or store manager

ASSUMPTION: With performance and dedication, there are pathways to more senior positions within the company.

🌍 Location & Work Environment

Office Type: Fast-paced, customer-focused retail environment

Office Location(s): 144 Montgomery Avenue, Bala Cynwyd, Pennsylvania

Geographic Context:

• Located in a suburban area with diverse customer demographics
• Accessible via local transportation networks
• Proximity to local amenities and residential communities

Work Schedule: Flexible scheduling with potential for evenings and weekends

ASSUMPTION: The work environment requires adaptability and resilience, given potential peak service times.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person or virtual interview with the store manager

Key Assessment Areas:

• Customer service orientation
• Communication skills
• Ability to work in a team

Application Tips:

• Highlight any prior customer service experience
• Prepare to discuss availability and flexibility
• Show enthusiasm for learning and growth and provide examples of handling customer inquiries positively

ATS Keywords: Customer service, order handling, phone skills, restaurant operations

ASSUMPTION: Interviews may focus on practical situations and customer interaction scenarios.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Telephone management systems
• Digital ordering platforms and applications

ASSUMPTION: Familiarity with basic technology and the ability to quickly learn new systems is vital.

👔 Cultural Fit Considerations

Company Values:

• Commitment to quality and customer satisfaction
• Innovation-driven approach
• Teamwork and collaboration

Work Style:

• Fast-paced and dynamic
• Customer-focused
• Result-oriented and proactive

Self-Assessment Questions:

• Do you enjoy interacting with a diverse array of customers?
• Are you comfortable working in a fast-paced environment?
• Can you handle stressful situations gracefully?

ASSUMPTION: A positive attitude and strong work ethic align well with company expectations.

⚠️ Potential Challenges

• Handling high volumes of customer transactions
• Ensuring accuracy under pressure during peak times
• Managing customer expectations effectively
• Balancing multiple tasks simultaneously

ASSUMPTION: The role could require balancing varying customer demands and providing excellent service under stress.

📈 Similar Roles Comparison

• Offers flexible schedule compared to standard office roles
• Emphasizes direct customer interaction
• Provides opportunities for immediate feedback on service quality

ASSUMPTION: Similar to other entry-level retail or service positions but with a particular focus on fast service delivery.

📝 Sample Projects

• Assisting in a promotional event within the store
• Participating in customer feedback sessions to improve service
• Supporting team initiatives to enhance order accuracy and delivery time

ASSUMPTION: Projects may focus on improving customer service standards and operational efficiency.

❓ Key Questions to Ask During Interview

• What are the peak hours, and how are shifts organized?
• What training opportunities are available for skill development?
• How is performance evaluated and rewarded?
• What qualities define a successful customer service representative here?
• Are there opportunities for career progression within the store?

ASSUMPTION: Inquiring about growth and support systems within the company can provide insight into career path potential.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Include your updated resume and cover letter
• Highlight relevant customer service experience
• Be prepared for a potential phone interview
• Research Domino's brand and values before the interview

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.