Customer Service Rep(09068) - 1138 Allegheny Street

📌 Core Information

🔹 Job Title: Customer Service Representative (09068) - 1138 Allegheny Street

🔹 Company: Domino's

🔹 Location: Jersey Shore, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Mon Mar 31 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Interacting directly with customers via phone and in-person.
• Preparing and assembling pizzas according to company standards.
• Ensuring high levels of customer satisfaction through excellent service.
• Maintaining a clean and organized work environment.

ASSUMPTION: The role involves multitasking between order taking, pizza making, and customer interaction, with a focus on ensuring a memorable customer experience.

📋 Key Responsibilities

✅ Taking customer orders promptly and accurately.

✅ Preparing pizzas according to specific recipes and customer requests.

✅ Delivering exceptional customer service.

✅ Assisting in cleanliness and operational efficiency of the store.

ASSUMPTION: Additional responsibilities may include handling cash transactions and handling customer complaints efficiently.

🎯 Required Qualifications

Education: High school diploma or equivalent preferred.

Experience: 0-2 years of customer service or retail experience is ideal.

Required Skills:

• Proficiency in customer service and communication.
• Basic order-taking and cash handling skills.
• Attention to detail and accuracy.

Preferred Skills:

• Experience in a fast-paced retail or food service environment.
• Basic culinary skills or interest in pizza making.

ASSUMPTION: Qualifications assume typical entry-level requirements for a retail food service role, focusing on customer service capability.

💰 Compensation & Benefits

Salary Range: Entry-level hourly wage typical in the food service industry, around $8-$12 per hour based on location and experience.

Benefits:

• Flexible scheduling with potential for part-time or full-time adjustments.
• Employee discounts on food and products.
• Opportunities for career advancement within the company.

Working Hours: 40 hours per week, with potential for overtime as needed.

ASSUMPTION: Compensation and benefits are indicative and should be confirmed with the employer as they can vary by location.

📌 Applicant Insights

🔍 Company Context

Industry: Hospitality and Food Services, focusing on fast-food pizza delivery.

Company Size: 10,001+ employees, offering significant resources and opportunities for growth.

Founded: 1960, with extensive industry experience and brand recognition.

Company Description:

• Globally recognized as a leader in pizza delivery with a presence in over 90 markets.
• Focuses on innovation and improving customer experiences.
• Offers a dynamic environment blending technology with culinary expertise.

Company Specialties:

• Pizza production and delivery.
• Advanced technology applications in the food service industry.
• Comprehensive marketing and digital content management.

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: The company's global reach indicates a diversified work culture and vast learning opportunities.

📊 Role Analysis

Career Level: Entry-level position, perfect for individuals starting their career in customer service or food service industry.

Reporting Structure: Typically reports to the store manager or shift supervisor.

Work Arrangement: Primarily on-site with flexible working hours to accommodate various scheduling needs.

Growth Opportunities:

• Potential for promotion to supervisory roles within the store or corporate levels.
• Skill development in customer relations, food preparation, and operational management.
• Access to company training programs and modules.

ASSUMPTION: The position offers foundational experience crucial for career advancement within the food and hospitality industries.

🌍 Location & Work Environment

Office Type: Fast-paced retail environment, with an emphasis on team collaboration.

Office Location(s): Located on Allegheny Street, a vibrant community hub in Jersey Shore, Pennsylvania.

Geographic Context:

• Convenient public transport options available.
• Located in a community-oriented area, fostering customer loyalty.
• Close proximity to local amenities and residential areas.

Work Schedule: Flexible shifts covering morning, afternoon, and evening hours to accommodate business needs.

ASSUMPTION: The store's location in a central area provides easy access for employees and a diverse customer base.

💼 Interview & Application Insights

Typical Process:

• Submit an online application through Domino's career portal.
• Initial phone screen or in-person interview with hiring manager.
• Possibly a second interview focusing on skills and situational judgment.

Key Assessment Areas:

• Customer service aptitude.
• Ability to work in a team environment.
• Problem-solving and decision-making skills.

Application Tips:

• Highlight relevant customer service experience.
• Be prepared to discuss scenarios where you provided excellent customer satisfaction.
• Show enthusiasm for the brand and its mission.

ATS Keywords: customer service, pizza making, order taking, teamwork, communication.

ASSUMPTION: The interview process may include real-life role-playing exercises to assess candidate suitability for service tasks.

🛠️ Tools & Technologies

• Point of Sale (POS) systems for order processing.
• Online ordering platforms for customer interaction.
• Kitchen equipment for food preparation and safety.

ASSUMPTION: Basic familiarity with kitchen and retail technologies advantageous for seamless integration into the role.

👔 Cultural Fit Considerations

Company Values:

• Commitment to excellent customer service.
• Emphasis on teamwork and mutual respect.
• Focus on innovation and improvement.

Work Style:

• Adaptable to fast-paced environments.
• Open to diverse tasks and responsibilities.
• Goal-oriented with a proactive mindset.

Self-Assessment Questions:

• How do I handle a busy workload?
• What experience do I have with customer interactions?
• Am I comfortable working in a team-oriented environment?

ASSUMPTION: This role requires individuals who are energetic and customer-focused, aligning with Domino's values of dedication and excellence.

⚠️ Potential Challenges

• Managing high volume order periods with efficiency.
• Balancing multiple tasks simultaneously.
• Handling customer complaints professionally.
• Maintaining quality while under pressure.

ASSUMPTION: Candidates should prepare for fast-paced scenarios and be comfortable working during peak hours.

📈 Similar Roles Comparison

• Compared to typical fast-food roles, emphasizes food preparation skill development.
• Customer service role with more focus on product quality and customer experience.
• Potential for higher responsibility within a globally recognized framework.

ASSUMPTION: The role aligns closely with standard fast food industry positions but provides robust support for career progression.

📝 Sample Projects

• Assisting in community-based promotional events.
• Participating in new product launch testing phases.
• Collaborating on improving store layout for customer engagement.

ASSUMPTION: Participation in these projects can enhance skills in teamwork and innovation, key attributes valued by Domino's.

❓ Key Questions to Ask During Interview

• What does a typical day look like for this role?
• How do you measure success in this position?
• What opportunities for growth are available?
• What training resources are provided by the company?
• How do you handle peak hours and shifts?

ASSUMPTION: These questions help candidates understand the role’s expectations and how they align with their personal and career goals.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience.
• Research Domino's corporate values and work culture.
• Practice potential customer service problem-solving scenarios.
• Follow up on your application status within two weeks.

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.