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Customer Service Rep (09114)

Domino's
Full-time
On-site
Harrisville, Utah, United States
πŸ“ž Customer Service

πŸ“Œ Core Information

πŸ”Ή Job Title: Customer Service Representative (09114)

πŸ”Ή Company: Domino's

πŸ”Ή Location: Harrisville, Utah, United States

πŸ”Ή Job Type: On-site

πŸ”Ή Category: πŸ“ž Customer Service

πŸ”Ή Date Posted: Mon Mar 31 2025

πŸ”Ή Experience Level: 0-2 years

πŸ”Ή Remote Status: On-site

πŸ“Œ Essential Job Details

πŸš€ Job Overview

Key aspects of this role include:

  • Taking and processing orders both in-person and via phone
  • Providing high-quality customer service
  • Ensuring product quality meets standards
  • Performing various supporting duties in the restaurant

ASSUMPTION: The position requires staff to actively engage with customers and assist in restaurant operations. This includes both direct service and operational support tasks.

πŸ“‹ Key Responsibilities

βœ… Receive and process telephone orders

βœ… Handle sensitive customer information responsibly

βœ… Execute credit transactions accurately

βœ… Provide professional customer interactions

βœ… Assist team members and contribute to a positive work environment

βœ… Operate and clean equipment daily

βœ… Make precise monetary transactions

βœ… Enter orders using computers or touchscreens

βœ… Stock and manage ingredients inventory

ASSUMPTION: Responsibilities indicate a need for strong multitasking abilities and attention to detail to maintain operational efficiency and customer satisfaction.

🎯 Required Qualifications

Education: High School Diploma or equivalent preferred

Experience: No prior experience required, entry-level position

Required Skills:

  • Basic math skills
  • Problem-solving abilities
  • Effective communication

Preferred Skills:

  • Bilingual capabilities
  • Previous customer service experience

ASSUMPTION: Fundamental skills such as mathematics and problem-solving are crucial for handling transactions and addressing customer needs efficiently.

πŸ’° Compensation & Benefits

Salary Range: Competitive industry-standard hourly wage

Benefits:

  • Flexible working hours
  • Employee discounts
  • Training opportunities

Working Hours: 20 hours per week with possible night and weekend shifts

ASSUMPTION: The role offers part-time employment with a focus on flexibility, attracting individuals seeking supplementary income or part-time work.

πŸ“Œ Applicant Insights

πŸ” Company Context

Industry: Restaurant industry with a focus on pizza delivery

Company Size: Over 10,001 employees, indicating a large corporate environment with numerous opportunities

Founded: 1960

Company Description:

  • Renowned for providing exceptional customer service and innovative pizza solutions
  • Operates globally with over 17,100 stores
  • Emphasizes fun, collaboration, and continuous improvement

Company Specialties:

  • Pizza delivery service
  • Digital and technological innovations
  • Data analytics and marketing

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Providing global service, Domino's invests in technology and innovation, supporting a dynamic work environment.

πŸ“Š Role Analysis

Career Level: Entry-level position suitable for individuals beginning their career journey

Reporting Structure: Typically reports to shift supervisors or store managers

Work Arrangement: Fixed on-site with rotational shifts

Growth Opportunities:

  • Potential for advancement to supervisory roles
  • Skill development in customer service and operations
  • Networking within a large organizational structure

ASSUMPTION: The entry-level nature offers pathways for growth and development within the franchise through demonstrated performance and commitment.

🌍 Location & Work Environment

Office Type: Quick service restaurant setting with customer interaction

Office Location(s): Harrisville, UT

Geographic Context:

  • Located in a suburban area supports a community-focused work environment
  • Accessible via local transportation
  • Close proximity to local amenities

Work Schedule: Varies, includes night and weekend hours

ASSUMPTION: Based in a suburban community, the role appeals to local residents seeking flexible employment.

πŸ’Ό Interview & Application Insights

Typical Process:

  • Application submission through online portal
  • Interview with store manager or supervisor
  • On-site job shadowing or assessment

Key Assessment Areas:

  • Customer service skills
  • Problem-solving
  • Teamwork and adaptability

Application Tips:

  • Highlight any customer service experience
  • Emphasize availability for flexible hours
  • Show curiosity and willingness to learn

ATS Keywords: Customer Service, Order Processing, Teamwork, Flexibility

ASSUMPTION: The straightforward application process may be complemented by real-life practical tests to assess readiness.

πŸ› οΈ Tools & Technologies

  • Point of Sale System (POS)
  • Order management software
  • Basic office equipment (phones, computers, calculators)

ASSUMPTION: Familiarity with basic POS systems and standard office equipment is critical for daily operations.

πŸ‘” Cultural Fit Considerations

Company Values:

  • Commitment to quality and service
  • Emphasize teamwork and fun
  • Innovation and continuous improvement

Work Style:

  • Collaborative environment
  • Fast-paced work setting
  • Customer-focused approach

Self-Assessment Questions:

  • Am I comfortable working in a dynamic and fast-paced environment?
  • Do I enjoy interacting with a diverse group of customers?
  • Am I able to manage tasks independently while contributing to a team?

ASSUMPTION: Candidates should align with Domino's values of teamwork, innovation, and customer focus to thrive in this role.

⚠️ Potential Challenges

  • Handling customer dissatisfaction professionally
  • Maintaining high-quality service during peak hours
  • Adapting to schedule changes or unscheduled shifts
  • Managing multitasking under pressure

ASSUMPTION: The role requires resilience and adaptability, particularly in managing customer interactions and operational demands.

πŸ“ˆ Similar Roles Comparison

  • Fewer administrative tasks compared to office-based customer service roles
  • Greater focus on direct customer interaction
  • More dynamic and variable work environment

ASSUMPTION: Unlike more stationary customer service positions, this role offers a dynamic and interactive work environment with diverse duties.

πŸ“ Sample Projects

  • Implementing new online order tracking system
  • Participating in a customer service improvement initiative
  • Assisting in local marketing or promotional events

ASSUMPTION: Sample projects may involve new initiatives that engage both customer service and operational aspects.

❓ Key Questions to Ask During Interview

  • What does a typical day look like for this position?
  • How do you measure success in this role?
  • Can you describe the team dynamic here?
  • What opportunities for advancement exist within the company?
  • How flexible is the scheduling for this role?

ASSUMPTION: Inquiry about growth, team dynamics, and scheduling can provide deeper insights into the role and company culture.

πŸ“Œ Next Steps for Applicants

To apply for this position:

  • Submit your application through this link
  • Prepare to discuss availability and schedule flexibility
  • Be ready to demonstrate customer service skills during the interview
  • Follow up with a thank you note post-interview
  • Stay connected with the recruiting team for updates

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.