Customer Service Rep(09138) - 108 S Main St

📌 Core Information

🔹 Job Title: Customer Service Rep(09138) - 108 S Main St

🔹 Company: Domino's

🔹 Location: Houston, Pennsylvania, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 Years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Flexible working hours with the option for part-time or full-time engagement
• Morning and evening shifts available
• Opportunities for career advancement to a managerial position
• Active involvement in customer interactions and team operations

ASSUMPTION: This role emphasizes significant flexibility in scheduling, suggesting the company values work-life balance and may cater to students or part-time workers.

📋 Key Responsibilities

✅ Answering customer phone calls

✅ Taking and processing orders accurately

✅ Assisting in pizza preparation and other food items

✅ Providing excellent customer service consistent with Domino's standards

ASSUMPTION: The role likely involves cross-training on multiple tasks to enhance operational efficiency.

🎯 Required Qualifications

Education: Not specified.

Experience: 0-2 years in customer service or related fields.

Required Skills:

• Customer service proficiency
• Ability to work well in a team
• Energetic and enthusiastic personality

Preferred Skills:

• Previous experience in the food industry
• Experience in a fast-paced work environment

ASSUMPTION: The emphasis is on personality traits and attitude over formal qualifications, indicating potential training is provided on the job.

💰 Compensation & Benefits

Salary Range: Not specified, likely aligns with retail and entry-level customer service standards in the region.

Benefits:

• Possibility for flexible scheduling
• Growth and promotional opportunities
• Employee discounts

Working Hours: Potential for working up to 50 hours per week with shifts

ASSUMPTION: Benefits may include discounts on food items, typical in the food service industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, specifically quick-service pizza operations.

Company Size: 10,001+ employees, indicating a vast support network and diverse career opportunities.

Founded: 1960, with a strong legacy in pizza delivery innovation.

Company Description:

• A leading brand in pizza delivery with a global presence
• Focus on innovation, such as developing applications for ordering
• Desire to provide excellent food and customer service

Company Specialties:

• Pizza and sandwiches
• Technology and digital marketing
• Data analytics and advertising

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Domino's culture thrives on innovation and competition, which is advantageous for ambitious individuals.

📊 Role Analysis

Career Level: Entry-level position with potential upward mobility.

Reporting Structure: Likely reports to a store manager or shift leader.

Work Arrangement: On-site at one of Domino's store locations.

Growth Opportunities:

• Possibility to advance to managerial roles
• Cross-training opportunities across different job functions
• Internal mobility within other company departments

ASSUMPTION: The role appears designed to foster internal growth, indicating a supportive work environment for career advancement.

🌍 Location & Work Environment

Office Type: Retail location within a fast-food environment.

Office Location(s): 108 S Main St, Houston, Pennsylvania.

Geographic Context:

• Located in a small town with a focus on community engagement
• Accessible location for local residents
• Presence in a close-knit community setting

Work Schedule: Flexible, with options for morning and evening shifts.

ASSUMPTION: Being in a community-focused area, the role may involve active engagement with local clientele.

💼 Interview & Application Insights

Typical Process:

• Online application submission
• Initial phone screening
• In-person interview at store location

Key Assessment Areas:

• Customer service skills
• Ability to handle a fast-paced environment
• Teamwork capabilities

Application Tips:

• Highlight any retail or customer service experience
• Emphasize availability and reliability
• Showcase energy and enthusiasm in interviews

ATS Keywords: Customer service, team player, energetic, positive attitude

ASSUMPTION: Emphasizing soft skills and reliability may increase job candidacy success.

🛠️ Tools & Technologies

• POS systems (Point of Sale systems)
• Order management software
• Communication tools such as headsets

ASSUMPTION: Familiarity with basic technology tools may be a plus but not a requirement.

👔 Cultural Fit Considerations

Company Values:

• Commitment to customer satisfaction
• Innovation in service delivery
• Team collaboration and community orientation

Work Style:

• Fast-paced and dynamic environment
• Hands-on team involvement
• Flexible and adaptable work approach

Self-Assessment Questions:

• Am I comfortable working quickly under pressure?
• Do I excel in team settings?
• Am I adaptable and willing to learn new tasks?

ASSUMPTION: Ideal candidates are likely those who thrive in high-energy settings and enjoy customer interactions.

⚠️ Potential Challenges

• Handling rush hours and peak times
• Balancing multiple tasks simultaneously
• Maintaining quality service under pressure
• Adjusting to quick changes in work pace

ASSUMPTION: Training and team support are presumed to mitigate these challenges effectively.

📈 Similar Roles Comparison

• Comparatively stable entry-level opportunities with other fast-food chains
• Similar advancement potential in chain restaurants
• Parallel working conditions in quick-service environments

ASSUMPTION: The position offers comparable benefits and experiences to similar roles in the sector.

📝 Sample Projects

• Organizing and managing special promotional events
• Implementing customer feedback strategies
• Assisting in regional product launches

ASSUMPTION: Involvement in these projects may depend on store-specific needs and employee initiative.

❓ Key Questions to Ask During Interview

• What training programs are available for new employees?
• How is performance evaluated within the team?
• What opportunities exist for career advancement?
• What does a typical day look like for a customer service representative here?
• What qualities do successful employees share in this position?

ASSUMPTION: These questions are designed to gauge company culture and potential career pathways.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Prepare your resume highlighting relevant experience and skills
• Ensure your availability aligns with the working hours mentioned
• Be ready for an initial phone screening
• Attend an on-site interview if selected

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.