Customer Service Rep(09176)- 45 W. Sauk Trail

📌 Core Information

🔹 Job Title: Customer Service Rep (09176) - 45 W. Sauk Trail

🔹 Company: Domino's

🔹 Location: South Chicago Heights, Illinois, United States

🔹 Job Type: On-site

🔹 Category: 📞 Customer Service

🔹 Date Posted: Sun Mar 30 2025

🔹 Experience Level: 0-2 years

🔹 Remote Status: On-site

📌 Essential Job Details

🚀 Job Overview

Key aspects of this role include:

• Operate all store equipment efficiently
• Stock ingredients and manage inventory
• Prepare products and process telephone orders
• Maintain cleanliness and uphold quality control standards

ASSUMPTION: This position is likely entry-level given the minimal experience requirement, aiming to introduce candidates to retail operations within a fast-paced environment, and could serve as a stepping stone to higher roles within the company.

📋 Key Responsibilities

✅ Operate equipment and manage inventory

✅ Prepare products and process orders accurately

✅ Maintain a clean and organized work environment

✅ Communicate effectively with team members and customers

ASSUMPTION: Responsibilities likely involve interacting directly with customers frequently, requiring good interpersonal skills and the ability to manage multiple tasks efficiently, especially during peak business hours.

🎯 Required Qualifications

Education: Not specified

Experience: 0-2 years, preferably in customer service

Required Skills:

• Strong communication and interpersonal skills
• Basic math skills and attention to detail
• Adaptability and ability to work under stress

Preferred Skills:

• Previous experience in a fast-food environment
• Proficiency in using POS systems

ASSUMPTION: Formal education may not be prioritized for this role; emphasis is likely placed on skills and personality traits like teamwork and time management.

💰 Compensation & Benefits

Salary Range: Not specified; typically aligns with industry standards for entry-level positions in the customer service sector.

Benefits:

• Opportunities for advancement within the company
• Discounted meals for employees
• Training and development programs

Working Hours: 40 hours per week with potential for flexible shifts, including weekends and evenings.

ASSUMPTION: Compensation likely includes base pay with potential bonuses based on performance or sales targets, following common practices in the industry.

📌 Applicant Insights

🔍 Company Context

Industry: Restaurants, a highly competitive sector stressing quality customer service and operational efficiency.

Company Size: 10,001+ employees globally, suggesting robust operational scale and career development opportunities.

Founded: 1960

Company Description:

• Global leader in pizza delivery with innovative franchise and corporate strategies.
• Commitment to technology innovations, including mobile apps for ordering.
• Focus on employee growth and a dynamic, engaging work environment.

Company Specialties:

• Pizza preparation and delivery
• Marketing and data analytics
• Digital innovation and customer service excellence

Company Website: https://jobs.dominos.com/dominos-careers/

ASSUMPTION: Given its large size and global presence, Domino's is likely to offer diverse career paths and substantial on-the-job learning resources.

📊 Role Analysis

Career Level: Entry-level, suitable for candidates starting their careers in customer service or the food service industry.

Reporting Structure: Likely reports to store management, including the General Manager or Assistant Manager.

Work Arrangement: On-site position requiring direct customer interaction and operational duties within the store.

Growth Opportunities:

• Potential to advance to supervisory or managerial roles
• Skill development in customer service, inventory management, and operations
• Opportunities to transfer to different store locations or departments

ASSUMPTION: The role is structured to facilitate career advancement within Domino’s, given the company's track record of promoting from within.

🌍 Location & Work Environment

Office Type: Retail environment in a fast-paced, customer-focused setting

Office Location(s): 45 W. Sauk Trail, South Chicago Heights, Illinois

Geographic Context:

• Located within a vibrant community with diverse customer demographics
• Proximity to residential areas may result in high demand during peak meal times
• Access to local transportation and amenities

Work Schedule: Flexible hours, including weekends and holiday shifts.

ASSUMPTION: The environment is likely dynamic and requires agility in managing high customer volumes and maintaining service standards.

💼 Interview & Application Insights

Typical Process:

• Initial application through the company’s online portal
• Screening interview with HR or hiring manager
• In-person interview with store manager

Key Assessment Areas:

• Customer service and communication skills
• Ability to perform under pressure and multitask
• Teamwork and adaptability

Application Tips:

• Highlight any previous customer service experience
• Demonstrate strong interpersonal and time management skills
• Be prepared to discuss scenarios handling high-pressure situations

ATS Keywords: Customer Service, Inventory Management, Teamwork, Basic Math, Problem Solving

ASSUMPTION: The selection process likely focuses on behavioral aspects and the ability to thrive in a fast-paced environment.

🛠️ Tools & Technologies

• Point of Sale (POS) systems
• Commercial kitchen equipment for food preparation
• Communication and inventory management software

ASSUMPTION: Familiarity with common food service technologies and software is beneficial but not mandatory for all applicants.

👔 Cultural Fit Considerations

Company Values:

• Customer First
• Integrity and transparency in operations
• Community engagement and diversity

Work Style:

• Collaborative and team-oriented
• Efficient with a focus on delivery speed and accuracy
• Flexible and adaptable to changing conditions

Self-Assessment Questions:

• Am I comfortable working in a fast-paced retail environment?
• Can I effectively manage stress while providing excellent customer service?
• Do I value career growth opportunities in a large organization?

ASSUMPTION: Successful candidates are likely those who align with Domino's emphasis on teamwork and customer satisfaction within a fast-moving setting.

⚠️ Potential Challenges

• Managing high pressure during peak business hours
• Ensuring accuracy while processing multiple orders
• Adapting to temperature variations within store environments
• Performing physically demanding tasks, such as lifting heavy supplies

ASSUMPTION: Challenges are typical of food service roles and require stamina and dedication to customer service standards.

📈 Similar Roles Comparison

• Comparable to entry-level food service positions in other fast food chains
• Emphasis on customer interaction and operational duties
• Opportunities for career advancement unique to franchised operations

ASSUMPTION: Similar roles in other companies might offer variation in tasks but share common responsibilities in customer service and food preparation.

📝 Sample Projects

• Organizing a promotional event to increase customer attraction
• Conducting an inventory check and streamlining logistics
• Participating in team challenges to improve service delivery times

ASSUMPTION: Projects are likely informal, aimed at enhancing team skills and store performance. Project involvement would vary by store initiative.

❓ Key Questions to Ask During Interview

• What advancement opportunities are available for this role?
• How do you measure team member success and performance?
• What are your busiest hours and how does the team handle peak times?
• What training support is provided to new employees?
• How do you ensure a positive work environment for your employees?

ASSUMPTION: These questions help assess culture fit, growth potential, and operational expectations impacting job satisfaction.

📌 Next Steps for Applicants

To apply for this position:

• Submit your application through this link
• Ensure your resume highlights relevant skills and experiences
• Prepare for the screening interview by reviewing the role's key responsibilities
• Practice common customer service scenarios
• Follow up with the HR department after applying to express continued interest

⚠️ This job description contains AI-assisted information. Details should be verified directly with the employer before making decisions.